I can't connect to the server

[qux 10]

Plea help me, I change my internet box and now I can't connect to my server with my smartphone or TV, even if they are in same network than the internet box.

To connect I write the local address which is indicated in my dashboard and I put the port number 8096 but it says ''connection impossible''. I tried remote access with 4G connection and entering WAN code but same problem

[qux 10]

I follow this step to open my port but no result
https://wiki.mcneel.com/zoo/window7firewall

In my internet box server, I see the LAN code is now different than the emby server code, so I try to put the internet box server code but same result.

[qux 10]

Bonjour, suite à changement d'opérateur internet, j'ai une freebox ultra et à part sur mon pc je ne peux plus accéder à mon serveur emby, ni sur téléphone ni sur ma tv qui est pourtant connectée en ethernet donc sur le même réseau que le serveur.
J'ai fais la demande d'une adresse ip fixe mais rien ne change, quelqu'un pourrait-il m'aider ?

[Luke 40086]

@whatdid you figure anything out?

[Luke 40086]

I would suggest stepping through our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which steps succeed and which ones do not. Thanks !

[qux 10]

My english is very bad sorry,

for internal connection, I want to connect my smartphone with WIFI,

so I put the XX.XX number in ''host".

First probleme, you see in picture it's not the same number between emby server and my interner server information, the last number is "254" in my internet server information and it's "30" in emby app, I don't know why.

I try both of them and same result I can't connect (I put 8096 in Port)

[qux 10]

Same result with my LG TV (connected to ethernet)

 

[qux 10]

For external connection, I try with my smartphone in 4G.

I put the YY.YY.YY number in "host" and ZZ number in "port".

And it's not working I have the message "unable to reach server"

[Luke 40086]

Quote

so I put the XX.XX number in ''host".

Are you sure you entered the correct value?

What port forwarding did you configure?

[qux 10]

Yes I put the good number for international and externat connections.

If I out wrong number i have the message unable to connect to server immediately. 

If i out the good number the connection loads blankly for 30 seconds then I get the message "unable to connect to the server"

[qux 10]

The port is 8096 for internal

[Luke 40086]

How exactly are you trying to connect from the smartphone?

[qux 10]

With emby app,  but I have same problem with Lg's TV.

Its a problem with my new internet box but i dont know what I need to do for solve the problem.

[Luke 40086]

What address are you entering?

[qux 10]

In "hôte" ?

[Luke 40086]

2 hours ago, qux said:

In "hôte" ?

Hi, what does this mean?

[qux 10]

Host

[Luke 40086]

1 minute ago, qux said:

Host

Which means what??

[qux 10]

You talk about an adress, what is it ?

Its the number in "host" ?

I try to put the "LAN" numbers or "wan" numbers which are written in the emby server information

 

[seanbuff 1148]

@quxwhat OS is your Emby Server running on, is it Windows?

Have you checked that your network connection is set to Private and not Public? This can sometimes change when you make changes to your network and a new network is detected.

[qux 10]

Oh you right thank you very much, it's working for internal connections, but not for external connections, I put numbers in "WAN access" but it's not working

[Luke 40086]

On 11/28/2024 at 4:35 AM, qux said:

Oh you right thank you very much, it's working for internal connections, but not for external connections, I put numbers in "WAN access" but it's not working

Are you sure those numbers are correct?

[qux 10]

yes, I already couldn't get the external connection working before changing the internet box

[seanbuff 1148]

40 minutes ago, qux said:

yes, I already couldn't get the external connection working before changing the internet box

For remote access, you will need to follow this guide to setup port forwarding in your router: Remote Setup

Note, that your ISP may be using cgNAT which could prevent the above from working, but try it first to see if it allows it.

[seanbuff 1148]

Also, these are not the same thing. "ZZ" in your bottom screenshot is the HTTP port to access your Freebox, that is not what you want.

You should configure "ZZ" as the default Emby port "8096" when using HTTP, and port forward "8096" in your Freebox to the internal IP of your Emby Server "DESKTOP-TLD3TKK"

Using the above guide should help you with that.