"Error processing request..." accessing 'Identify' option.

[NaCl 0]

I have the version 4.8.8.0 of Emby in a docker container on a synology NAS. I also have the premiere 'unlock' if that even matters for this issue.

Everything seemed to be going swimmingly until I needed to use the Identify option for a 3rd tv series, Wonder Woman.  I had successfully accessed, and changed, using the moviedb id, the shows, Magnum P.I. and Speed Racer.  The numbered logfile contains at least the Speed Racer alteration.  Note that '_sanitized' just means I altered my username.  It's the only user w/full perms.  The media filesystems are read-only so there are messages indicating writes to the posters/background images in those filesystems weren't successful.  That has not changed so I seriously doubt it would be the issue.  I've monitored the log file (tail -f), clicked on the Identify option, and received the web error dialog but nothing shows up in the logs.  As a point of "hey this would be a nice thing to log feature request", please make that a thing/why is that not a thing?

The screenshot files are only for Wonder Woman, but I receive the same error for any tv_show or movie I attempt to access 'Identify' on now.  Other metadata editing options, e.g. "Edit Metadata", work fine.  Identify just seems to be wedged/locked out.  I've also restarted the docker container w/no joy.

 

Please advise.

embyserver_sanitized.txt embyserver-63854110750_sanitized.txt

[Luke 38493]

Hi, if you try doing this with the Emby web app, how does that compare?

[NaCl 0]

22 hours ago, Luke said:

Hi, if you try doing this with the Emby web app, how does that compare?

Pardon my 'thickness' but what do you mean by 'Emby web app'?  Emby Connect?  To me, this is all through the web app.  I connect from my desktop PC using Chrome to the ip/port of the synology nas' docker container running Emby server.  Please provide additional clarity.

Thanks!

[Luke 38493]

I mean by putting http://ip:8096 

into a web browser, where ip is your server LAN ip address.

In other words, the same place you configured emby server to begin with.

[NaCl 0]

27 minutes ago, Luke said:

I mean by putting http://ip:8096 

into a web browser, where ip is your server LAN ip address.

In other words, the same place you configured emby server to begin with.

That is exactly what I mentioned I have done. 

[Luke 38493]

6 minutes ago, NaCl said:

That is exactly what I mentioned I have done. 

What address is in the browser address bar?

[NaCl 0]

1 hour ago, Luke said:

What address is in the browser address bar?

http://192.168.86.216:8098/web/index.html?#!/item?id=1580&serverId=d2ebd50792134acc950489fe5f7b0b64

Edited June 17 by NaCl

[Luke 38493]

@NaClare you still having an issue with this? Can you please try clearing browsing data and seeing if that helps?