Playback Error: No compatible streams are currently available (iphone

[SMTV91 14]

Hi everyone I’ve tried deleting and reinstalling the app many times in my phone and I’m still getting playback errors. I fixed my emby connect log in error by not allowing the app to connect to other devices on my network. Unfortunately when trying to watch videos I get a “no compatible streams” error. I’m on the latest IOS for iPhone and emby 2.2.21. Any insight? Never had any issues with emby on iPhone before but this definitely started with the most recent update. 

I've attached my logs here and the user is SMTV91 (my admin account).The log attached here I tried watching a show "Lark Rise to Candleford" at on June 1, 2024 8:42AM so the log would show a recent error (hopefully makes it easier to find).  The ffmpeg log was last generated May 31 and I attached as well. Server version is 4.8.8.0, emby ios app version is 2.2.21, and ios version is the latest: 17.5.1. Error message the pops up is: "Playback Error: No compatible streams are currently available. Please try again later or contact your system administrator for details. " All of my other users are fine including my account (SMTV91) on other devices (samsung tv, firestick and ipad) it's just my admin account (SMTV91) only on my iphone (15) that has issues. Thanks so much for looking into it and I think I included everything needed for the error report. 

embyserver (1) (1).txt ffmpeg-transcode-d747cdd0-dead-4142-8b30-4e5628c559bd_1 (1).txt

[Luke 39306]

HI, is it just a problem with that one avi? Are you saying other users on the same device are able to play?

[SMTV91 14]

It’s all video streams and I only mentioned that one was as an example for the log. Other users are fine and it just seems to be my admin account on my iPhone. 

[Luke 39306]

HI, please let us know if Emby for iOS 2.2.22 helps with your issue. Thanks !

[SMTV91 14]

Thanks for checking in! Unfortunately remote connection isn’t working for me. The server is up and running and other remote connections with other software work but not Emby on my phone. I can’t get past the choose server screen. And I haven’t made any changes to my network connection ie ISP or ports etc Not sure what else it could be. Unless I need to reinstall the server? 

[Luke 39306]

Hi, please try doing a manual connection by clicking add server and entering the server address manually. Please let us know if that helps. Thanks.

[SMTV91 14]

So on my local wifi I tried and still get the playback error. I tried to start watching this episode of One Piece  - Startling! the secrets of the  island is finally revealed on my iphone. (Logs attached here). And trying to connect manually throws back the "unable to connect to the selected server" error using both my local and remote server addresses as indicated on the emby dashboard. 

embyserver.txt

[SMTV91 14]

On 6/9/2024 at 3:09 PM, SMTV91 said:

So on my local wifi I tried and still get the playback error. I tried to start watching this episode of One Piece  - Startling! the secrets of the  island is finally revealed on my iphone. (Logs attached here). And trying to connect manually throws back the "unable to connect to the selected server" error using both my local and remote server addresses as indicated on the emby dashboard. 

embyserver.txt 20.33 MB · 0 downloads

@LukeJust circling back on this for any updates? 

Edited June 12, 2024 by SMTV91

[SMTV91 14]

On 6/12/2024 at 7:03 PM, SMTV91 said:

@LukeJust circling back on this for any updates? 

@Luke Still waiting to hear back... the issue still persists and I can't log in to my emby account on my iphone.

[Luke 39306]

Try making sure the app is granted local network access on the device.

[SMTV91 14]

53 minutes ago, Luke said:

Try making sure the app is granted local network access on the device.

@LukeI haven’t changed anything in my network configuration and the app has local network access. It’s just that after the update nothing worked anymore on my phone and my remote connections can’t access my server anymore. 

Edited June 19, 2024 by SMTV91

[SMTV91 14]

@Lukeffmpeg-transcode-55a4e2ce-98b6-469c-9e6c-f90a56c84b35_1.txtembyserver June 19, 2024.txt Also here are the most recent logs as needed. Main issues are my admin account SMTV91 can't sign in using iphone or play any videos. And remote connections to the server to not work for any user. Thanks again for any help you can provide as it's a frustrating issue for us all I'm sure.  

[Luke 39306]

1 hour ago, SMTV91 said:

@LukeI haven’t changed anything in my network configuration and the app has local network access. It’s just that after the update nothing worked anymore on my phone and my remote connections can’t access my server anymore. 

Can you please still check it anyway? Thanks.

[Luke 39306]

33 minutes ago, SMTV91 said:

And remote connections to the server to not work for any user. 

I would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[SMTV91 14]

1 minute ago, Luke said:

Can you please still check it anyway? Thanks.

Already checked and it's still connected. 

[Luke 39306]

4 minutes ago, SMTV91 said:

Already checked and it's still connected. 

What exactly did you check, and what did you find?

[SMTV91 14]

1 minute ago, Luke said:

I would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

This is what I used to set up remote connections initially and everything is the same. Ports are forwarded and open and there's access through firewall. Is there anything in the logs that may explain? Do I need to reinstall my server or something else? Too bad I can't just rollback the emby app on my phone

[SMTV91 14]

31 minutes ago, Luke said:

What exactly did you check, and what did you find?

Allow local network access on the app: 

[SMTV91 14]

On 6/19/2024 at 5:35 PM, SMTV91 said:

Allow local network access on the app: 

@LukeAlso rechecked port forwarding through my ISP, checked remote status using canyouseeme, and of course nothing in my configuration has changed. Using app.emby.tv works but in the app nothing. I can't even login on the app anymore when I try to it says login error. 

[Luke 39306]

Have you tried clicking forgot password?

[SMTV91 14]

2 minutes ago, Luke said:

Have you tried clicking forgot password?

@LukeBut the same password works everywhere else i sign in on emby (ie safari, chrome, fire stick, ios on ipad etc). It's just the ios phone app where I can't log in and when I was able to login I kept getting the no available streams error.  

Edited June 20, 2024 by SMTV91

[Luke 39306]

What does the login screen say at the top?

[SMTV91 14]

All good @Luke I ended up reinstalling the server and all is fine now on my phone in terms of login and playback. Unfortunately now One of my users can’t log in on her android phone although others on android are fine so that’s another issue. Thanks again for responding

[Luke 39306]

Hi, What exactly happens when they try to login?

[SMTV91 14]

@LukeIt takes them in a continuous loop of logging in then back to the main login screen. They tried resetting their password any connecting manually and nothing works.