teicang 28 Posted April 3 Share Posted April 3 Hi, I automatically download the photos and videos I take with my mobile phone to the NAS. I added the folder on Emby and I can see movies and photos, but unfortunately while the photos if they were taken in portrait mode are shown well (black bars on the sides) the movies are played rotated to fill complete the screen. Is it possible to somehow rotate videos 90 degrees? thx\Gianni Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 3 Share Posted April 3 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
teicang 28 Posted April 4 Author Share Posted April 4 This is an example, as you can see the film played rotated (I did it with the cell phone vertically), logically if I play it on the cell phone it looks fine, if I did movie with cellular phone horizontal it's played fine. thx \Gianni Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 4 Share Posted April 4 @teicang Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
teicang 28 Posted April 5 Author Share Posted April 5 Ok in attach the log, I have done the test just now embyserver.txt ffmpeg-transcode-b7a158bc-ab83-4f39-b701-7dae1d132c66_1.txt Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 9 Share Posted April 9 I see you're running an old beta build. Try updating to the latest build, then refresh the metadata on that video and see if it helps. Thanks. Link to comment Share on other sites More sharing options...
teicang 28 Posted April 15 Author Share Posted April 15 Hi Luke , I updated my server with the last version terramaster published, I have done some test, unfortunately the situation didn't change so much. SO from my two different SAmsung smart tv , and from PC the movies is played has before.(rotate) During the test I noticed from PC the following behaviour: Playing with EDGE (from EMBY dashborard he wrote however Chrome ) the picture is wrong rotate , INSTEAD if I play it with Chrome browser the picture is correct (also if in this case the movies stop and run again several time ) Following the log for both situation : Movies played rotate with EDGE browser file with NOT OK name Movies played with picture Not rotate with Chrome , file with standard name thx \Gianni NOT OK embyserver.txt NOT OK ffmpeg-transcode-fc144a84-ed05-42f8-a933-f787067a3455_1.txt embyserver.txt ffmpeg-transcode-fc144a84-ed05-42f8-a933-f787067a3455_1.txt Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 15 Share Posted April 15 Hi, can you try refreshing the metadata on that video and see if it helps? Thanks. Link to comment Share on other sites More sharing options...
teicang 28 Posted April 16 Author Share Posted April 16 Hi Luke, I tryed but nothing change, my problem is that I cannot see on TV if the image is rotated It seems to played well only if you reproduce it with google Chrome. From the log don't you see any strange? Why Chrome rotate the image well and all the other devices like smart TV (both samsung ) or fire stick or EDGE browser instead no? Any ideas? thx \Gianni Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 16 Share Posted April 16 Quote Hi Luke, I tryed but nothing change, What exactly did you do? Link to comment Share on other sites More sharing options...
teicang 28 Posted April 21 Author Share Posted April 21 I Luke, I made refresh metadati option on a single or folder movies but nothing changed. If I use the TV media player with nas mediaserver the same movies is playback fine, so is emby that rotate the movies. /Gianni Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 21 Share Posted April 21 Doesn't make any sense to me as both okay and not okay logs show no rotation data. "Rotation":0 What does Media info show for the item as previous image does not show rotation data, unless since it show 0 it will not exist? But sounds like this topic Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 21 Share Posted April 21 Hi, once you've updated Emby Server to 4.8.4+, please try refreshing the metadata on this video and see if it helps. Thanks. Link to comment Share on other sites More sharing options...
teicang 28 Posted April 22 Author Share Posted April 22 10 hours ago, Happy2Play said: Doesn't make any sense to me as both okay and not okay logs show no rotation data. "Rotation":0 What does Media info show for the item as previous image does not show rotation data, unless since it show 0 it will not exist? But sounds like this topic Hi, yes , sounds like similar problem, the problem is always related to the movies done with mobile phone, were you can take it on portrate or landscape position. @Luke I have already done the refresh of metadata after install new version but nothing changed. Link to comment Share on other sites More sharing options...
sa2000 3 Posted April 22 Share Posted April 22 @teicang I have reproduced the issue by forcing transcoding by reducing quality on a sample portrait video. I will follow this up The problem only appears to arise if the video is transcoded Link to comment Share on other sites More sharing options...
teicang 28 Posted April 22 Author Share Posted April 22 @sa2000great Sa , available as for other issue to test it if you need Link to comment Share on other sites More sharing options...
Luke 37082 Posted April 22 Share Posted April 22 10 hours ago, teicang said: Hi, yes , sounds like similar problem, the problem is always related to the movies done with mobile phone, were you can take it on portrate or landscape position. @Luke I have already done the refresh of metadata after install new version but nothing changed. Hi, what version of the server are you on now? Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 22 Share Posted April 22 10 hours ago, teicang said: Hi, yes , sounds like similar problem, the problem is always related to the movies done with mobile phone, were you can take it on portrate or landscape position. @Luke I have already done the refresh of metadata after install new version but nothing changed. Can you show the Media Info shown in Emby for the item as it still sounds like rotation data is the issue as the ffmpeg log say there is no rotation. So there has to be a disconnect somewhere or ffprobe is just seeing correct data. example from my test video Spoiler C:\Users\Media\AppData\Roaming\Emby-Server\system>ffprobe -i "E:\Media\Photo\New folder\IMG_0323.MOV" ffprobe version 5.1-emby_2023_06_25 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC built with gcc 12.2.0 (Rev10, Built by MSYS2 project) Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'E:\Media\Photo\New folder\IMG_0323.MOV': Metadata: major_brand : qt minor_version : 0 compatible_brands: qt creation_time : 2024-03-21T17:10:20.000000Z com.apple.quicktime.make: Apple com.apple.quicktime.model: iPhone SE (3rd generation) com.apple.quicktime.software: 17.3.1 com.apple.quicktime.creationdate: 2024-03-21T10:10:20-0700 Duration: 00:00:05.60, start: 0.000000, bitrate: 15968 kb/s Stream #0:0[0x1](und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709, progressive), 1920x1080, 15764 kb/s, Level 40, 29.99 fps, 29.97 tbr, 600 tbn (default) Metadata: creation_time : 2024-03-21T17:10:20.000000Z handler_name : Core Media Video vendor_id : [0][0][0][0] encoder : H.264 Side data: displaymatrix: rotation of 90.00 degrees Stream #0:1[0x2](und): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 154 kb/s (default) Metadata: creation_time : 2024-03-21T17:10:20.000000Z handler_name : Core Media Audio vendor_id : [0][0][0][0] Stream #0:2[0x3](und): Data: none (mebx / 0x7862656D), 0 kb/s (default) Metadata: creation_time : 2024-03-21T17:10:20.000000Z handler_name : Core Media Metadata Stream #0:3[0x4](und): Data: none (mebx / 0x7862656D), 0 kb/s (default) Metadata: creation_time : 2024-03-21T17:10:20.000000Z handler_name : Core Media Metadata Stream #0:4[0x5](und): Data: none (mebx / 0x7862656D), 34 kb/s (default) Metadata: creation_time : 2024-03-21T17:10:20.000000Z handler_name : Core Media Metadata 1 Link to comment Share on other sites More sharing options...
teicang 28 Posted April 23 Author Share Posted April 23 Hi @LukeVersione 4.8.3.0 Hi @Happy2Playfollowing the media info Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 23 Share Posted April 23 9 minutes ago, teicang said: Hi @LukeVersione 4.8.3.0 Hi @Happy2Playfollowing the media info Are you able to update to current server release as a fix was added in 4.8.4.0? Fix video rotation value not being scanned Link to comment Share on other sites More sharing options...
teicang 28 Posted April 23 Author Share Posted April 23 Actually from terramaster APP center the 4.8.3.0 is the last release I can update, Do you know if the new release for terramaster will be release soon? Link to comment Share on other sites More sharing options...
Happy2Play 8289 Posted April 23 Share Posted April 23 2 minutes ago, teicang said: Actually from terramaster APP center the 4.8.3.0 is the last release I can update, Do you know if the new release for terramaster will be release soon? WIth .4/.5 just being released I assume some platform app stores will take awhile unless you manually update. Emby Server for TerraMaster NAS - Emby Link to comment Share on other sites More sharing options...
teicang 28 Posted April 23 Author Share Posted April 23 Ok, if I try to update manually, do I have to uninstall the current version, or is it enough to interrupt the APP I have in the system and then proceed with installing the new version in manual mode? All my data \ configuration will remain , correct? \Gianni Link to comment Share on other sites More sharing options...
teicang 28 Posted April 23 Author Share Posted April 23 Done , new version istalled and bug seems fixed Versione 4.8.5.0 I just tryed from PC and now the movies is played correct , The last test will be this evening from tv , I will update asap I will do it. From PC the movie now is played correct \Gianni 1 Link to comment Share on other sites More sharing options...
teicang 28 Posted April 23 Author Share Posted April 23 (edited) Hi just tested on tv after I have update the metadata. Unfortunately the movies is played wrong, different from previous mode ..worse than before ,see the picture Edited April 23 by teicang Link to comment Share on other sites More sharing options...
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