odeuxcool 8 Posted February 2 Share Posted February 2 Bonjour à tous. Depuis la mise à jour en version 4.8.0.80 l'accès à emby ne fonctionne plus ! Erreur connexion closed Le site a mis fin à la connexion de manière inattendue ! Je suis sur un NAS QNAP et j'ai procédé de la même façon que d'habitude ! Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 2 Author Share Posted February 2 Hello everyone ! I'm on a Qnap NAS and I'm currently using version 4.7.14.0 of Emby which works very well. I want to deploy version 4.8.0.80 but once installed, it is impossible to access the interface: Connection error systematically refused! I tried LAN and WAN access, port 8920 or 8096 nothing changes! I disabled my firewall and all other security on the NAS, but the result is the same! Can you help me please ? Link to comment Share on other sites More sharing options...
Bagul 146 Posted February 2 Share Posted February 2 (edited) 5 hours ago, odeuxcool said: Bonjour à tous. Depuis la mise à jour en version 4.8.0.80 l'accès à emby ne fonctionne plus ! Erreur connexion closed Le site a mis fin à la connexion de manière inattendue ! Je suis sur un NAS QNAP et j'ai procédé de la même façon que d'habitude ! Il faudrait transmettre les logs qui sont générés pour une éventuelle assistance. Attention, les logs récupérés depuis le dossier et non l'interface web ne sont pas anonymisé. Peut être regarder si aucune information sensible (adresse ip, nom d'utilisateur, etc....) n'est présente dans les logs avant le partage. Il faut aussi tenir compte que le passage a la version 4.8 signifie une modification (donc impossible de revenir a la version 4.7 si pas de backup) et un nettoyage de la base de donnée (Certaines informations ne sont plus stocké en base et sont donc supprimées, ce qui peut prendre un peu de temps lors du premier démarrage). Edited February 2 by Bagul Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 2 Author Share Posted February 2 (edited) 33 minutes ago, Bagul said: Il faudrait transmettre les logs qui sont générés pour une éventuelle assistance. Attention, les logs récupérés depuis le dossier et non l'interface web ne sont pas anonymisé. Peut être regarder si aucune information sensible (adresse ip, nom d'utilisateur, etc....) n'est présente dans les logs avant le partage. Bonjour ! Merci pour le retour ! Je vais remettre à dispo les logs dès que possible, mais il y a tellement de lignes que c'est très contraignant de poster le contenu sur le forum directement… 33 minutes ago, Bagul said: Il faut aussi tenir compte que le passage a la version 4.8 signifie une modification (donc impossible de revenir a la version 4.7 si pas de backup) et un nettoyage de la base de donnée (Certaines informations ne sont plus stocké en base et sont donc supprimées, ce qui peut prendre un peu de temps lors du premier démarrage). Il faut savoir que le retour en arrière ne m'a pas du tout posé de problème et que j'ai bien attendu au moins une heure avant de procéder sans aucune modification préalable. simplement passé par le gestionnaire d'app de Qnap pour réinstaller l'ancien QKPG. Et les logs actuels ne contiennent aucune traces d'un passage en version 4.8 C'est la première fois que cela m'arrive et ça me rend dingue ! Edited February 2 by odeuxcool Link to comment Share on other sites More sharing options...
Bagul 146 Posted February 2 Share Posted February 2 Just now, odeuxcool said: Je vais remettre à dispo les logs dès que possible, mais il y a tellement de ligne que c'est très contraignant de poster le contenu sur le forum directement… Bonjour (je l'ai oublié sur mon premier message), Pour les logs, il y a un fichier qui se nomme 'embyserver.txt' qui se trouve, pour Qnap, dans le dossier 'logs', qui lui même se trouve ici (selon le lien de mon message précédent) : 3 minutes ago, odeuxcool said: Il faut savoir que le retour en arrière ne m'a pas du tout posé de problème et que j'ai bien attendu au moins une heure avant de procéder sans aucune modification préalable. simplement passé par le gestionnaire d'app de Qnap pour réinstaller l'ancien QKPG. Et les logs actuels ne contiennent aucune traces d'un passage en version 4.8 Je dirais que la mise a jour n'a pas eu lieu du coup. Si ce n'est pas fait, faire un backup du dossier qui se trouve sur l'image juste au dessus est primordial, au cas ou. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 2 Author Share Posted February 2 1 minute ago, Bagul said: Je dirais que la mise a jour n'a pas eu lieu du coup. Si ce n'est pas fait, faire un backup du dossier qui se trouve sur l'image juste au dessus est primordial, au cas ou. Ok, avant de procéder encore une fois à la mise à jour, je sauvegarderais entièrement le dossier "emby server" pour être tranquil. La mise à jour n'a pas eu lieu ?, c'est probable, mais incroyable ! Qnap indique bien une installation réussie et affiche bien la version 4.8.0.80 sur l'app ! Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 2 Share Posted February 2 HI, you may have configured certain network settings in emby server that are causing this. This may require hand editing the server config file to change this. First, can you please provide the emby server log? Emby Server Data Folder Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 3 Author Share Posted February 3 14 hours ago, Luke said: HI, you may have configured certain network settings in emby server that are causing this. This may require hand editing the server config file to change this. First, can you please provide the emby server log? Emby Server Data Folder Hello Luke! I thank you for your attention to my request, because indeed, I am really very bothered. I provide you with the server logs which were exported from version 4.7.14 currently back into service. If necessary, I could install version 4.8.0.80 and export the logs to you, but this time I would send them to you by private message because they will not be anonymous embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 3 Share Posted February 3 Quote If necessary, I could install version 4.8.0.80 and export the logs to you That would be best. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 3 Author Share Posted February 3 2 minutes ago, Luke said: That would be best. Ok, I will proceed tomorrow if possible with the implementation of version 4.8.0.80, and I will empty the log's folder before to be sure to have the result of this new installation Can you already tell me if you see anything incorrectly configured on the current version 4.7? Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 3 Share Posted February 3 Just now, odeuxcool said: Ok, I will proceed tomorrow if possible with the implementation of version 4.8.0.80, and I will empty the log's folder before to be sure to have the result of this new installation Can you already tell me if you see anything incorrectly configured on the current version 4.7? I can't really tell from the log. There isn't really any such thing as "incorrect configuration". The answer is that it all depends on your environment, and I don't know your environment. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 3 Author Share Posted February 3 (edited) 10 minutes ago, Luke said: I can't really tell from the log. There isn't really any such thing as "incorrect configuration". The answer is that it all depends on your environment, and I don't know your environment. Server : Up-to-date Qnap NAS server TS-H886 Qts Hero 5.1.4 (latest firmware version) Qfirewall (Tested with filtering disabled) Router: SFR Box with DMZ on the server Firewall inactive Emby: Valid SSL certificate Secure connection mode: required for all external connections Port 8096 and 8920 There are no other particularities You should know that the connection by local or external IP address does not work regardless of the port used Web version and any other inaccessible platform And it's been working like this for over three years now without any problems. I have always updated Emby without problems. And I have always been in premium version Edited February 3 by odeuxcool Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 4 Share Posted February 4 One thing you could do before you update is set Secure Connection Mode to disabled. Maybe 4.8 thinks you're on a remote connection and is rejecting http. It's just a guess. One possibility. Please provide the Emby Server log from 4.8. Thanks. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 4 Author Share Posted February 4 (edited) Il y a 6 heures, Luc a dit : Une chose que vous pouvez faire avant de mettre à jour est de désactiver le mode de connexion sécurisée. Peut-être que la version 4.8 pense que vous êtes sur une connexion distante et rejette http. C'est juste une supposition. Une possibilité Bonjour Luc ! J'ai donc désactivé le mode de connexion sécurisée, mais cela ne change rien. Je vous fournis le fichier logs de la version 4.8.0.80 et j'ai supprimé ceux de la version 4.7.0.14 avant de procéder à l'installation afin de n'avoir que le résultat de l'installation de la 4.8 embyserver-63842639142.txt Edited February 4 by odeuxcool Ajout du fichier log Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 6 Author Share Posted February 6 Good morning, Can you give me feedback using the log file provided please?? Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 6 Share Posted February 6 Please follow the instructions here to get back up and running: Corrupt Database Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 7 Author Share Posted February 7 13 hours ago, Luke said: Please follow the instructions here to get back up and running: Corrupt Database Please let us know if this helps. Thanks. Good morning, I won't hide from you that it really makes me angry to have to go to the trouble of redoing the database when in version 4.7.14 it works perfectly well! Despite everything, I will try, this version is very important for me, but frankly, I really wonder if it is not rather version 4.8 which is bugged Link to comment Share on other sites More sharing options...
Solution odeuxcool 8 Posted February 7 Author Solution Share Posted February 7 13 hours ago, Luke said: Please follow the instructions here to get back up and running: Corrupt Database Please let us know if this helps. Thanks. With which version do I do this work? 4.7 or after installing 4.8? Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 7 Share Posted February 7 9 hours ago, odeuxcool said: Good morning, I won't hide from you that it really makes me angry to have to go to the trouble of redoing the database when in version 4.7.14 it works perfectly well! Despite everything, I will try, this version is very important for me, but frankly, I really wonder if it is not rather version 4.8 which is bugged Hi, a corrupt database can happen on either version. It's not related to the update. Quote What can cause this to happen Typical causes of this are sudden and abrupt terminations of the Emby server process, such as a power loss, operating system crash, force killing the server process, etc. 1 Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 7 Share Posted February 7 9 hours ago, odeuxcool said: With which version do I do this work? 4.7 or after installing 4.8? Either one. If you're going to start fresh, maybe do it with the 4.8.1 release that will be up this afternoon. 1 Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 7 Author Share Posted February 7 (edited) Hello Luke, Thanks for your feedback, Well the analysis of the database is indeed not good, I am attaching the CSV file of the analysis. I tried the database reconstruction part through an SQL export from the DB Browser software and a re-import into a new database, but it generates an error on the part that is precisely causing a problem. Question : If I provide you with the database file, can you help me rebuild it? Because I can't do the procedure on the command line, I don't have the skills and all my attempts have failed ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- I've spent so much time with specific tags that it really bothers me to start a new database. And given the improvements that have been made on version 4.8, I cannot afford to stay in version 4.7 Thank you again for your valuable help Integrity Check.csv Edited February 7 by odeuxcool Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 7 Share Posted February 7 Did you start with the steps listed in the link I gave you? Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 7 Author Share Posted February 7 (edited) Yes quite. And I'm stuck at this step, because it doesn't include how to proceed with the browser: Edited February 7 by odeuxcool Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 7 Share Posted February 7 What do you mean by browser? You don't do this in a browser, you do it over the command line on the server machine. Link to comment Share on other sites More sharing options...
odeuxcool 8 Posted February 7 Author Share Posted February 7 3 hours ago, Luke said: What do you mean by browser? You don't do this in a browser, you do it over the command line on the server machine. I intend to use the software you propose to use for those who are not familiar with the SQL console. This software is called "DB Browser" Link to comment Share on other sites More sharing options...
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