Can't access Emby externally

[jannazario 1]

Hi,

Recently, I installed Emby Version 4.7.14.0 on an iMac; Currently, I'm using Google Nest Pro 6E as my mesh network and my ISP is AT&T Fiber. All devices are able to connect within my network, but I'm having an extremely hard time accessing Emby remotely. I used to be able to access remotely when I used to have Google Wi-Fi routers before upgrading to Google Nest Pro.

All devices are able to connect within my network, but I'm having an extremely hard time accessing Emby remotely. 

I executed port forwarding (opened ports 8096 & 8920) on my Google Nest Pro 6E via the app and tried to connect to Emby with mobile data only enabled, no luck; I keep receiving a "Connection Failure" pop-up. For good measure, I restarted my router and tried to connect again, but no dice.

I'm fairly tech-savvy, and as previously mentioned this is new territory. But, with your guidance, I believe we can rectify this issue.

Thanks in advance.

[jannazario 1]

Hi,

Recently, I installed Emby Version 4.7.14.0 on an iMac; Currently, I'm using Google Nest Pro 6E as my mesh network and my ISP is AT&T Fiber. All devices are able to connect within my network, but I'm having an extremely hard time accessing Emby remotely. I used to be able to access remotely when I used to have Google Wi-Fi routers before upgrading to Google Nest Pro.

All devices are able to connect within my network, but I'm having an extremely hard time accessing Emby remotely. 

I executed port forwarding (opened ports 8096 & 8920) on my Google Nest Pro 6E via the app and tried to connect to Emby with mobile data only enabled, no luck; I keep receiving a "Connection Failure" pop-up. For good measure, I restarted my router and tried to connect again, but no dice.

I'm fairly tech-savvy, and as previously mentioned this is new territory. But, with your guidance, I believe we can rectify this issue.

Thanks in advance.

[Luke 38947]

Hi there ,what exactly does the connection failure popup say?

[jannazario 1]

 

[Luke 38947]

OK, I would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[jannazario 1]

I tried the steps and still having the same issues.

Edited January 22, 2024 by jannazario

[Luke 38947]

2 minutes ago, jannazario said:

I tried the steps and still having the same issues.

What exactly did you do?

[jannazario 1]

I ensure port mapping and allow remote access was, checked. I port forwaded 8096 TCP port on my Google nest and on my ATT BGW320-500 after all of that I located my external address. I tried accessing my external emby address through my phone on cellular data and I still got the same message. Also did can you see me and a trace route

[Luke 38947]

Can you show us the port forwarding that you setup in the router? Does your ISP allow use of these ports?

[jannazario 1]

First picture is from Google Nest, 2nd from the ISP. I'm not sure if they allow it or not, funny thing is it worked perfectly fine when I used Google Wifi routers

[Luke 38947]

Are you sure the local ip that you're forwarding to is correct?

[jannazario 1]

Attached is my IP from my Mac settings. I know this has to be something simple that I'm not seeing and I feel dumb for it. That's why I'm here asking for help

[seanbuff 1026]

What is the IP listed on your Emby Dashboard, under "In-Home (LAN) access" ?

[jannazario 1]

Edited January 23, 2024 by seanbuff
removed public IP for privacy

[jannazario 1]

18 hours ago, jannazario said:

This is has baffled me. I'm not sure what I'm missing/not seeing

[Luke 38947]

Is the remote ip address detected by emby server correct?