beefsnack 10 Posted September 10, 2023 Share Posted September 10, 2023 OK here is my dilemma, Which I'm Hoping someone will have an idea I haven't poke at, since my cable got shut off and turned back on my server hasn't been working for Remote connections at all, I've not touched my settings at all before this happened and I've done everything I can think of to fix this, I've added rules to my firewall (Both TCP/UDP) on ports 8096 and 8920 My Static Hasn't changed, reset my server, I've tried adding my local and remote IP settings (Didn't work) and I also run plex and all my users are connecting just fine so it's just on Emby side somewhere, So just EMBY can not connect remotely anywhere from anyone, I can connect Locally without a Problem. I've Done Other crap but forgot already been doing a lot of useless crap that gets me the same results. Logs were reviewed already and nothing was found to have any issues but I'll gladly post if needed, Any suggestions I'll gladly welcome. Also no new firewall blocks for emby were created nor blocked I've checked and re-checked, I use Firefox for my Browser and I run a Intel Core i7-8700 CPU@3.20GHz 3.19GHz 32.0 GB Ram and I'm on Win 10 Pro Running Emby V. 4.7.14.0 TIA. Link to comment Share on other sites More sharing options...
pwhodges 1538 Posted September 10, 2023 Share Posted September 10, 2023 You don't mention checking your port-forwarding settings in the router. Have you gone systematically through the connectivity troubleshooter? https://emby.media/support/articles/Connectivity.html Paul 1 Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 10, 2023 Author Share Posted September 10, 2023 (edited) yes I have, Adding the TCP/UDP is in the port- Forwarding, which would be adding the firewall rules, and I added two sets of rules just so there would be enough open ports. which really is redundant but I was grasping at straws at that point. Also I've gone through all those steps on that link already, I do appreciate the help though. Edited September 10, 2023 by beefsnack Link to comment Share on other sites More sharing options...
jaycedk 394 Posted September 10, 2023 Share Posted September 10, 2023 What does this tell you. Remember to change port to 8096. Open Port Check Tool -- Verify Port Forwarding on Your Router (canyouseeme.org) 1 Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 10, 2023 Author Share Posted September 10, 2023 (edited) it is on Port 8096, it's default, But I've tried both ports in case something was bad on my end, but it's back to default, everything is back to normal and nothing is working so I'm all ears. Edited September 10, 2023 by beefsnack Link to comment Share on other sites More sharing options...
jaycedk 394 Posted September 10, 2023 Share Posted September 10, 2023 If you follow the link, is the port open ? Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 10, 2023 Author Share Posted September 10, 2023 indeed it is, everything is open and free Link to comment Share on other sites More sharing options...
jaycedk 394 Posted September 10, 2023 Share Posted September 10, 2023 Check if you server network is set to public or private. Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 10, 2023 Author Share Posted September 10, 2023 I just did it again and low and behold Error: I could not see your service on ................. on port (8096) very odd because I have no Firewall blocking it and I'm looking at a Port-Forword rule allowing it right in front of me, just as I see my Plex server rule which works fine atm. Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 10, 2023 Author Share Posted September 10, 2023 Pvt, I have to work on it now, something is up, Emby to Router or Just a Router issue, because I know I'm setting it correctly I've done it for plex for years and even Emby and it's worked fine until now, now the port isn't staying open and all Security is off and and PF is set, and rebooted Router/modem it still shows closed port. Apparently My Brain has the Dumb. Link to comment Share on other sites More sharing options...
Luke 37222 Posted September 10, 2023 Share Posted September 10, 2023 And you are able to connect from other devices inside your local network? Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 11, 2023 Author Share Posted September 11, 2023 Indeed, Can't seem to get 8096 to open, installed WSL to troubleshoot some more but for now I'm still stuck, all port- forwarding and firewall and virus protection exceptions are good, even connected with my cell away from home which was odd but no one could connect remotely via their EMBY TV App. Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 12, 2023 Author Share Posted September 12, 2023 Still no joy.... I've done everything I can think of to try and keep 8096 open, no idea why it wont stay open Plex isn't having this problem and I have it set up the exact same way in my router/Virus Protection exemptions as EMBY. I Think I've talked to myself more this week than I ever have. Putting Logs in for the Curious, when you see the U-Drive Errors skip it, I lost that drive, I just haven't removed it from the Server yet, need it still to remember What I lost. any help is appreciated. TIA Beef. embyserver(5).txt Link to comment Share on other sites More sharing options...
Luke 37222 Posted September 12, 2023 Share Posted September 12, 2023 Are you sure Plex incoming traffic is actually getting through? They have a relay feature that automatically kicks in when a direct connection isn't possible. In that case they route everything through their own server and the app just connects through them. Could that be what's happening with Plex? Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 13, 2023 Author Share Posted September 13, 2023 Nope, CanYouSeeMe sees the port fine and my remote access is working great on Plex Link to comment Share on other sites More sharing options...
rbjtech 4324 Posted September 14, 2023 Share Posted September 14, 2023 (edited) Maybe show a screen grab of the router port forwarding config - remove any Public WAN IP details before doing so. In short you need - WAN/Public IP - Any WAN/Public IP Port - TCP 8096 LAN/Emby IP - 192.168.1.74 ? (your emby server ip) LAN/Emby IP Port - TCP 8096 If your firewalls allow the connection and NAT is setup correctly (likely not even configurable on ISP routers) - then any incoming connection from the WAN on TCP Port 8096 will be forwarded to 192.168.1.74 Any remote connection will NEED to use port 8096 - so http://1.2.3.4:8096 (1.2.3.4 = your WAN/Public IP) or http://myserver.com:8096 (if using DNS/DDNS). Edited September 14, 2023 by rbjtech Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 14, 2023 Author Share Posted September 14, 2023 @rbjtech Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 14, 2023 Author Share Posted September 14, 2023 Ok someone tell me how to access the linecode to change the port info so I can edit it, I changed the port to see if I can work around the connection and test the server and see if it would work not realizing how stupid of an idea that was and now I can't bring up emby anymore, Shocker, so I need to edit the dll start up file and change it back to 8096 Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 14, 2023 Author Share Posted September 14, 2023 (edited) I can't login to local 192.168.1.74 I was stupid and put it on 32398 just below plex and now emby thinks it's plex, yea I know I'm a idiot, i wasn't thinking but it did work on the remote side, but stupid idea to pick that port i'm just so damn tired of working on this issue I did try to do a manual connect to the server to gain access through 8920 through the remote because i left that one alone but it wouldn't let me in. Edited September 14, 2023 by beefsnack Link to comment Share on other sites More sharing options...
Carlo 4331 Posted September 14, 2023 Share Posted September 14, 2023 @beefsnackOpen a command prompt (DOS Window) on your server and type tracert 1.1.1.1 The first "hop" will likely show a 192.168.x.x style entry. For the 2nd, 3rd or 4th entry do any of those start with 10.x.x.x, 192.168.x.x or 172.168.x.x? Please don't post the results publicly as it would show your IP but you can send me a PM with that info if need be. But it should be easy enough to let us know if you see any of those addresses more than for the 1st hop. BTW, the "x" above can be any number. We only care about the first part being 10, 192.168 or 172.168. Carlo 1 Link to comment Share on other sites More sharing options...
rbjtech 4324 Posted September 14, 2023 Share Posted September 14, 2023 27 minutes ago, Carlo said: @beefsnackOpen a command prompt (DOS Window) on your server and type tracert 1.1.1.1 The first "hop" will likely show a 192.168.x.x style entry. For the 2nd, 3rd or 4th entry do any of those start with 10.x.x.x, 192.168.x.x or 172.168.x.x? Please don't post the results publicly as it would show your IP but you can send me a PM with that info if need be. But it should be easy enough to let us know if you see any of those addresses more than for the 1st hop. BTW, the "x" above can be any number. We only care about the first part being 10, 192.168 or 172.168. Carlo Hi Carlo, If Plex is working locally (canyouseeme.org sees plex's local port) then I ruled out cgnat. But Plex might possibly have some tricks to make this work for them .. If the OP is in the command prompt - then using powershell to see if emby is listening would also be a good thing to check. Type powershell <ENTER> then test-netconnection localhost -port 8096 ComputerName : localhost RemoteAddress : ::1 RemotePort : 8096 InterfaceAlias : Loopback Pseudo-Interface 1 SourceAddress : ::1 TcpTestSucceeded : True If the test is successful, then emby is 'listening' for the incoming connections OK. 1 Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 15, 2023 Author Share Posted September 15, 2023 (edited) everything works local and plex works remotely too I'll try Edited September 15, 2023 by beefsnack Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 15, 2023 Author Share Posted September 15, 2023 @CarloThat would be a Negative on the 10 yes on the 192. XXX Link to comment Share on other sites More sharing options...
rbjtech 4324 Posted September 15, 2023 Share Posted September 15, 2023 8 hours ago, beefsnack said: @CarloThat would be a Negative on the 10 yes on the 192. XXX Is the 192.x.x.x is on the 2nd line ? Posting the output (excl the final public IP) would be useful. 1 Link to comment Share on other sites More sharing options...
beefsnack 10 Posted September 15, 2023 Author Share Posted September 15, 2023 7 hours ago, rbjtech said: Is the 192.x.x.x is on the 2nd line ? Posting the output (excl the final public IP) would be useful. Link to comment Share on other sites More sharing options...
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