Gantzed 0 Posted June 3, 2023 Share Posted June 3, 2023 That is part of the oddity. As far as I can see, including hidden files/folders, there are no traces of any Emby folder after uninstall. SSH/ls -a/sudo. etc.....I've looked far and wide. I am by no means an expert. But not in virgin territory. Link to comment Share on other sites More sharing options...
Luke 37067 Posted June 3, 2023 Share Posted June 3, 2023 Maybe try installing the server again on top of itself. Link to comment Share on other sites More sharing options...
Gantzed 0 Posted June 3, 2023 Share Posted June 3, 2023 Yes, I think that is the next step. I have to confirm to myself that the data will be lost on the disks. Link to comment Share on other sites More sharing options...
Jägs 72 Posted June 5, 2023 Share Posted June 5, 2023 Have you deleted the "emby" user too, per my original instructions. Not sure this will remedy your issue, but I've had to do that to get Emby working again: deleted the folder "/volume1/.@plugins/AppCentral/emby-server" (aliased at /usr/local/AppCentral/emby-server if that's easier) sudo rm -R "/volume1/.@plugins/AppCentral/emby-server" ran: sudo userdel emby if the folder "/home/emby" exists after the command above, delete it sudo rm -R /home/emby Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 5, 2023 Author Share Posted June 5, 2023 On 6/2/2023 at 8:54 PM, Jägs said: Just to confirm, on the ASUSTOR, is the numeric IP address (192.168.68.10) the same? For example, the left-most tab in the screenshot above, where it says "HKW-ASUSTOR...," is it something like 192.168.10:8000? Also, in App Central, does it show Emby Server as running? Yes, the IP address of ASUSTOR is same. If you are referring to the toggle switch for each app on App Central, yes, it is. Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 9, 2023 Author Share Posted June 9, 2023 Any resolution to this? I'm still unable to use Emby Server on my Asustor NAS and doing a factory reset of my NAS is not feasible at the moment. Plus, I don't know if that will fix it. Link to comment Share on other sites More sharing options...
Jägs 72 Posted June 11, 2023 Share Posted June 11, 2023 Sorry you are still having problems—and apologies for being redundant—but I just want to confirm that you have done ALL of the following steps: turn off Emby Server from App Central remove Emby Server from App Central run the following command from the terminal: sudo rm -R "/volume1/.@plugins/AppCentral/emby-server" run the following command from the terminal: sudo userdel emby Just to be sure, reboot. Reinstall Emby Server from App Central. Access it via port 8096 with your server's IP address (same address you use to access your ASUSTOR). If you have done all of these steps and are still having problems, I think your only recourse is to do a factory reset. It's a pain, and I've had to do it twice before, but ASUSTOR support can guide you through the process. 2 Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 13, 2023 Author Share Posted June 13, 2023 Is there a way to do a factory reset on the Asustor without losing media files? Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 13, 2023 Author Share Posted June 13, 2023 Thank you @Jägs I went to the App Central, clicked on the toggle switch to turn off Emby Server. Then removed it by clicking the trash can icon. I used the Command Prompt on my PC (ran as administrator) and logged into the Asustor by entering the following in the Command Prompt window. ssh [ip address of your NAS] -l [logon] When I entered the commands you advised to enter, I got the responses below. On 6/10/2023 at 5:54 PM, Jägs said: sudo rm -R "/volume1/.@plugins/AppCentral/emby-server" Password: [ENTERED ADMIN PASSWORD] rm: can't remove '/volume1/.@plugins/AppCentral/emby-server': No such file or directory On 6/10/2023 at 5:54 PM, Jägs said: sudo userdel emby sudo: userdel: command not found I'm ready to give up and use Plex but maybe I'm too used to Emby. I already don't like Plex after 5 minutes of trying... Link to comment Share on other sites More sharing options...
Jägs 72 Posted June 16, 2023 Share Posted June 16, 2023 On 6/13/2023 at 5:39 PM, HKWang said: Is there a way to do a factory reset on the Asustor without losing media files? Yes, the factory reset will not actually delete your media files on your drives, just the ADM stuff. I would highly suggest reaching out to ASUSTOR support, as they can step you through the process and in the case something does go wrong, can help you rebuild your arrays. Link to comment Share on other sites More sharing options...
Jägs 72 Posted June 16, 2023 Share Posted June 16, 2023 On 6/13/2023 at 5:55 PM, HKWang said: Thank you @Jägs I went to the App Central, clicked on the toggle switch to turn off Emby Server. Then removed it by clicking the trash can icon. I used the Command Prompt on my PC (ran as administrator) and logged into the Asustor by entering the following in the Command Prompt window. ssh [ip address of your NAS] -l [logon] When I entered the commands you advised to enter, I got the responses below. Password: [ENTERED ADMIN PASSWORD] rm: can't remove '/volume1/.@plugins/AppCentral/emby-server': No such file or directory sudo: userdel: command not found I'm ready to give up and use Plex but maybe I'm too used to Emby. I already don't like Plex after 5 minutes of trying... For the "rm" command, run the following and let us know what you see: ls -la /volume1/.@plugins/AppCentral ls -la / Also, the last command is my bad. For some reason, you have to either use the full path for the command, or be come root. Try one of the following: sudo /usr/builtin/sbin/userdel emby -= OR =- sudo su - (type in your password) userdel emby Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 16, 2023 Author Share Posted June 16, 2023 4 hours ago, Jägs said: ls -la /volume1/.@plugins/AppCentral admin@HKW-ASUSTOR-AS5202T:/volume1/home/admin $ ls -la /volume1/.@plugins/AppCentral total 0 drwxr-xr-x 1 root root 198 Jun 13 14:41 ./ drwxr-xr-x 1 root root 100 Oct 3 2020 ../ drwxr-xr-x 1 root root 26 Feb 19 2021 apacer-util-expansion/ drwxr-xr-x 1 root root 26 May 29 03:43 ffmpeg/ drwxr-xr-x 1 root root 44 May 29 03:43 minidlna/ drwxrwxrwx 1 hkwang users 32 Jun 1 17:49 nano/ drwxr-xr-x 1 5556 5556 400 May 29 03:27 plexmediaserver/ drwxr-xr-x 1 root root 50 May 9 2022 python/ drwxr-xr-x 1 root root 112 May 31 15:11 remote-center/ drwxr-xr-x 1 root root 26 Aug 5 2022 seagate-util-expansion/ drwxr-xr-x 1 root root 76 Jul 22 2022 xorg/ 5 hours ago, Jägs said: ls -la / admin@HKW-ASUSTOR-AS5202T:/volume1/home/admin $ ls -la / total 17 drwxr-xr-x 21 root root 580 May 31 15:20 ./ drwxr-xr-x 21 root root 580 May 31 15:20 ../ drwx------ 3 root root 60 May 31 15:11 .dbus/ drwxr-xr-x 2 root root 2000 May 31 15:10 bin/ -rw-r--r-- 1 root root 105 May 31 15:20 client.json drwxr-xr-x 10 root root 4900 May 31 15:10 dev/ drwxr-xr-x 23 root root 1180 Jun 15 12:30 etc/ lrwxrwxrwx 1 root root 13 May 31 15:10 home -> /volume1/home/ -rw-r--r-- 1 root root 69 May 31 15:10 host.json -rwxr-xr-x 1 root root 207 Jan 28 2013 init* drwxr-xr-x 5 root root 400 May 31 15:10 lib/ drwxr-xr-x 2 root root 1380 Apr 13 18:08 lib64/ lrwxrwxrwx 1 root root 12 May 31 15:09 linuxrc -> /bin/busybox* drwxr-xr-x 2 root root 40 May 31 15:10 mnt/ drwxr-xr-x 2 root root 40 Apr 13 08:10 opt/ dr-xr-xr-x 275 root root 0 May 31 15:09 proc/ lrwxrwxrwx 1 root root 15 May 31 15:10 root -> /volume1/.@root/ drwxr-xr-x 2 root root 40 Apr 13 08:10 root.tmp/ drwxr-xr-x 9 root root 260 May 31 15:10 run/ drwxr-xr-x 2 root root 2080 May 31 15:09 sbin/ drwxr-xr-x 7 root root 1024 May 31 15:10 share/ dr-xr-xr-x 12 root root 0 May 31 15:09 sys/ drwxrwxrwt 6 root root 220 Jun 15 02:01 tmp/ drwxr-xr-x 12 root root 300 May 31 15:10 usr/ drwxr-xr-x 11 root root 220 Apr 13 09:36 var/ lrwxrwxrwx 1 root root 8 May 31 15:10 volmain -> /volume1/ lrwxrwxrwx 1 root root 8 May 31 15:09 volsystem -> /volume0/ drwxr-xr-x 7 root root 4096 Oct 3 2020 volume0/ drwxr-xr-x 1 root root 246 May 31 15:10 volume1/ Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 16, 2023 Author Share Posted June 16, 2023 5 hours ago, Jägs said: sudo /usr/builtin/sbin/userdel emby This seems to have done something as it didn't return an error message. My fingers are crossed and trying to reinstall Emby Server. Link to comment Share on other sites More sharing options...
HKWang 2 Posted June 16, 2023 Author Share Posted June 16, 2023 @JägsThank you very much for your help with this. After running "sudo /usr/builtin/sbin/userdel emby" command, I re-installed Emby Server from App Central and I was able to get the server to run again. It's a hassle to set up the library and user profiles all over but not a big deal. I'm just glad I was able to get it to work. Thanks again! 1 Link to comment Share on other sites More sharing options...
Jägs 72 Posted June 17, 2023 Share Posted June 17, 2023 15 hours ago, HKWang said: @JägsThank you very much for your help with this. After running "sudo /usr/builtin/sbin/userdel emby" command, I re-installed Emby Server from App Central and I was able to get the server to run again. It's a hassle to set up the library and user profiles all over but not a big deal. I'm just glad I was able to get it to work. Thanks again! Glad it worked! I think deleting the "emby" user is the key, as I've done the whole uninstall/reinstall and still had issues, so it must be storing some info there. Regarding your libraries, one thing to consider is purchasing Emby Premiere, as one of the plugins you can use with it is Configuration Backup. This will back up your library information, playlists, etc. On the rare occasion where I've had issues with Emby, it has saved me quite a bit of work. Link to comment Share on other sites More sharing options...
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