Markolc81 1 Posted December 11, 2022 Share Posted December 11, 2022 Hi there. I have this error on my Samsung Emby App. I cannot play any single media file , doesn't matter what I try. All files play fine with CCwGTV or Shield or smartphones. This app used play back my mdia about a year ago with no issues. Something happened some time ago where it no longer worked, but we started just using a Chromecast with it. Now we needed to move the Chromcast to a different TV and I'd like the Tizen app to work properly. Thanks Samsung QN43LS03TAFXZA Firmware 2303 Emby version 1.2.6 Emby Server 4.7.10.0 embyserver.txt Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 11, 2022 Author Share Posted December 11, 2022 I'd like to add, I just tested Emby on my other Samsung television. It also does not work, same errors. Same App version 1.2.6 Samsung QN75Q900RBFXZA Firmware 1401 Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 11, 2022 Share Posted December 11, 2022 Hi, are you able to try updating the Samsung app to a newer version via USB? https://emby.media/emby-for-samsung-smart-tv.html Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 12, 2022 Author Share Posted December 12, 2022 I just installed the latest app 1.4.8 - Same issue. None of the files will play embyserver (1).txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 12, 2022 Share Posted December 12, 2022 That's strange. If you put one of these videos on a usb stick and insert it into the TV, does it play that way? Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 12, 2022 Share Posted December 12, 2022 And also, is something wrong with your Z drive? file:Z:\Movies\1776 (1972)\1776 (1972).mkv: Permission denied I bet it's inaccessible. Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 12, 2022 Author Share Posted December 12, 2022 I was rebalancing some files on my drives Z today, and that file happened to be one of them. Just a coincidence because it plays fine on my Shield. I will attempt to move a file and play it off SD card tomorrow. Thanks 1 Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 12, 2022 Author Share Posted December 12, 2022 So I loaded a few files onto a Jumpdrive - and can confirm they play without issue directly from the drive. Directly from Tizen. Both TVs I'm not sure if you wanted Emby to read them direct from jump drive - not sure how to set that up, if that's even possible. Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 12, 2022 Share Posted December 12, 2022 2 hours ago, Markolc81 said: So I loaded a few files onto a Jumpdrive - and can confirm they play without issue directly from the drive. Directly from Tizen. Both TVs I'm not sure if you wanted Emby to read them direct from jump drive - not sure how to set that up, if that's even possible. No, it was just a test, but I think the issue is with your z drive. If you can clear that up then I think your problem will go away. Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 12, 2022 Author Share Posted December 12, 2022 Thanks for taking the time to help me troubleshoot. @SamES I reset permissions in Z drive. Rebooted the server. Everything seems to be in order. Emby works fine on my chromecasts and Shield. Still same errors on the Samsung app though. For what it's worth, I downloaded and installed Plex on my server and onto the Samsung TV. Works immediately, no issues. I am just stumped as to what's going on with the Samsung Emby app. I will attach fresh logs. embyserver.txt Link to comment Share on other sites More sharing options...
SamES 925 Posted December 15, 2022 Share Posted December 15, 2022 I'm seeing a bitrate limit that's set (max bitrate: 1500000) 2022-12-12 14:56:12.715 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 5493163, max bitrate: 1500000 2022-12-12 14:56:12.715 Info App: Bitrate exceeds DirectStream limit: media bitrate: 5493163, max bitrate: 1500000 2022-12-12 14:56:12.720 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 5493163, max bitrate: 1500000 2022-12-12 14:56:12.720 Info App: Bitrate exceeds DirectStream limit: media bitrate: 5493163, max bitrate: 1500000 2022-12-12 14:56:12.725 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 5493163, max bitrate: 1500000 2022-12-12 14:56:12.725 Info App: Bitrate exceeds DirectStream limit: media bitrate: 5493163, max bitrate: 1500000 I'm only seeing the old app version in the logs X-Emby-Client-Version=1.2.6 Did you try installing the USB Beta v1.4.8? Were there any ffmpeg logs created? Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 15, 2022 Author Share Posted December 15, 2022 I had 1.4.8 installed, and same issues. I tried a factory reset on the TV and just reinstalled the Samsung app store version 1.2.6. I will Update to newest version later today and try again. I will re-upload logs. Thanks Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 15, 2022 Author Share Posted December 15, 2022 I reinstalled the 1.4.8 version - Same issue. @SamES I checked to make sure streaming bitrate under Settings>>Playback> Video - Home Network quality Auto or 4k -160. No change, same issue No FFMPEG logs created embyserver (1).txt Link to comment Share on other sites More sharing options...
SamES 925 Posted December 21, 2022 Share Posted December 21, 2022 It does look like the client is unable to access the file. I can't see anything to suggest that the client is able to attempt playback. There should even be transcoding attempts but they just don't exist. How are the folders in your library setup? Are they just all network drives mapped to drive letters in windows? Are you trying to use this option when you add library folders? Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 22, 2022 Author Share Posted December 22, 2022 I have all my folders set up with network sharing. Here's an example. Very weird why it won't work on my two Samsung TVs. I have an Nvidia Shield, Three Chromecast with Google TV, and an IOS app and all those versions of Emby play with no issues on my network. Link to comment Share on other sites More sharing options...
SamES 925 Posted December 22, 2022 Share Posted December 22, 2022 I'll do some testing, but it may be because you have optional network paths set, which the TV might be trying to access, but doesn't have permissions for. You could try setting up a test library, and add a folder, but don't set the optional Network Path. Wait for the library scan to complete, then try and play a file from the new library on the TV and see if that works More info : Emby Optional Network Paths : Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 22, 2022 Share Posted December 22, 2022 Quote I'll do some testing, but it may be because you have optional network paths set, which the TV might be trying to access, but doesn't have permissions for. No, the Emby Samsung app doesn't use this. Link to comment Share on other sites More sharing options...
SamES 925 Posted December 22, 2022 Share Posted December 22, 2022 32 minutes ago, Luke said: No, the Emby Samsung app doesn't use this. So would it ignore this setup, or will it cause issues? Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 22, 2022 Share Posted December 22, 2022 16 hours ago, SamES said: So would it ignore this setup, or will it cause issues? It should have no impact on the success or failure of playing on Samsung. 1 Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 23, 2022 Author Share Posted December 23, 2022 What else can I provide to help? Anything you'd like me to try? Link to comment Share on other sites More sharing options...
SamES 925 Posted December 23, 2022 Share Posted December 23, 2022 Maybe give us a quick overview of your setup Is the server and TV on the same local network? Are you connecting to the server from the TV via http or https? Does anything play on the Samsung TV (movies, episodes, etc) or does nothing play Can you create a new user with the default options and try connecting using this user? Do you have any unusual setup, network, reverse proxy, etc? Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 23, 2022 Author Share Posted December 23, 2022 Is the server and TV on the same local network? Yes they are. Home local network. I've tried my 5G wifi and 2.6 wifi and same results Are you connecting to the server from the TV via http or https? I'm not sure what that is - or how to check Does anything play on the Samsung TV (movies, episodes, etc) or does nothing play Not a single thing through Emby. All works fine when played directly through USB, or even Plex. Can you create a new user with the default options and try connecting using this user? Created a new User called Test with only default options. - Still same error Do you have any unusual setup, network, reverse proxy, etc? Not that I know of. Just a simple home network Attached a fresh log embyserver (2).txt Link to comment Share on other sites More sharing options...
Solution SamES 925 Posted December 23, 2022 Solution Share Posted December 23, 2022 From the Server dashboard, check the In-Home LAN Access address, make sure this is what you are connecting with on the Samsung TV Link to comment Share on other sites More sharing options...
Markolc81 1 Posted December 24, 2022 Author Share Posted December 24, 2022 It is showing http:// for both. Link to comment Share on other sites More sharing options...
SamES 925 Posted December 24, 2022 Share Posted December 24, 2022 14 minutes ago, Markolc81 said: It is showing http:// for both. And does the server name and port match what you are adding in the app? if it does, and it’s still not working, then I would suggested uninstall the app (uninstall it from apps, don’t just remove it from the Home ribbon) then remove power from the tv for a few minutes, then try installing it again. Link to comment Share on other sites More sharing options...
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