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Still trying to figure out stuttering issues on mini-PC


pmac
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pmac

I'm trying to figure out the extreme stuttering I have when playing media on my mini-PC. It only happens with Emby Theater, and it happens with every video I've tried (a couple of 720p videos seemed to show some improvement when I enabled display refresh rate switching, but this didn't work with all titles).

Emby Theater (Windows Store App) seems to play fine, from the small amount of testing I tried, but I can't navigate the menus with a remote, so it's useless to me for use on a bedroom TV.

Chrome, and Edge both play perfectly fine with the web app, but I have the same remote issue as the Windows Store App.

Emby Theater is basically unusable.

I've tried every setting I could find, and every combination of those settings I can think of, as well as any tips and tricks I could find in other posts; I'm not sure why this issue is limited to Emby Theater, but I'm hoping I can fix it without needing to buy new hardware, since this machine is capable of playing video perfectly in every other program I've tried except ET.

Hardware:

  • Intel Atom x5-z8350 1.44GHz
  • 4GB RAM
  • Windows 10 64-Bit
  • Hardwired to ethernet switch

Server Log

I've attached a screenshot of the stats for nerds screen.

Please let me know if there's any other information that may be relevant.

 

et-stats.jpg

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Emby Theater (Windows Store App) seems to play fine, from the small amount of testing I tried, but I can't navigate the menus with a remote

Hi, this supports a remote, what is the problem there? Did you set the app to TV display mode?

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generiq

Use the gpu renderer and not libmpv. It's forcing copy hardware acceleration. It's causing frame dropping.

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pmac
21 hours ago, generiq said:

Use the gpu renderer and not libmpv. It's forcing copy hardware acceleration. It's causing frame dropping.

I could've sworn I tried that, but that seems to have done the trick. Thanks! This has been an ongoing issue for ages now, lol. 

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pmac
On 09/03/2022 at 10:26, Luke said:

Hi, this supports a remote, what is the problem there? Did you set the app to TV display mode?

Thanks, somehow I'd missed that option. Would you be able to briefly explain the difference between "Emby Theater" and "Emby for Windows", and which would be preferable to use? I've been pretty busy lately, but with both set to TV mode and "Horizontal", they seem basically the same, aside from "Emby for Windows" allowing you to cast to other devices.

What other differences are there? Should I use one over the other if both (at least from a quick test) seem to work fine?

Thanks

 

EDIT: Strange, on looking back, I no longer see the cast option in the Emby for Windows app; I could've sworn I saw it there earlier though.

Edited by pmac
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Strange, on looking back, I no longer see the cast option in the Emby for Windows app

It's not in TV mode. The desktop app has a more robust video player. The store app gets you the download feature. They will be unified soon.

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  • 9 months later...
pmac

The stuttering issue seems to be back for some reason (on the same machine). Video plays fine with the web app; stutters so bad in ET that it's unwatchable.

Any ideas of what else I should try @Luke? I haven't changed any settings since last time, I just haven't used this PC for a while. It's running 3.0.19 though. 

I really like using ET, but this issue is super frustrating, which I why I don't use this machine often anymore and the web app is too clunky to use from bed.

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  • 2 weeks later...
generiq
On 1/10/2023 at 2:19 PM, pmac said:

The stuttering issue seems to be back for some reason (on the same machine). Video plays fine with the web app; stutters so bad in ET that it's unwatchable.

Any ideas of what else I should try @Luke? I haven't changed any settings since last time, I just haven't used this PC for a while. It's running 3.0.19 though. 

I really like using ET, but this issue is super frustrating, which I why I don't use this machine often anymore and the web app is too clunky to use from bed.

Screen shot of stats?

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22 hours ago, generiq said:

Screen shot of stats?

I'm not able to get a screenshot at the moment, but when I checked the other day everything looked the same as my screenshot at the top of this post.

@Luke yes, I'm still having this issue

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On 1/20/2023 at 6:47 PM, pmac said:

I'm not able to get a screenshot at the moment, but when I checked the other day everything looked the same as my screenshot at the top of this post.

@Luke yes, I'm still having this issue

Theater has been updated. Make sure that video output is set to gpu-next and hardware acceleration is set to auto.

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On 22/01/2023 at 13:44, generiq said:

Theater has been updated. Make sure that video output is set to gpu-next and hardware acceleration is set to auto.

I have those video settings set. I didn't have a lot of time this morning to test, but 1080p H264 seemed to play fine (only tested for about 30 seconds though), and 1080p HEVC had the same stuttering issue. I briefly checked the stats for nerds and it was showing a lot of dropped frames; not sure if that's a symptom of this issue or not. 

Hopefully tonight I'll have a chance to upload some screenshots and/or logs

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The processor/igpu is from 2016 ? - so I would hazard a guess that HEVC is possibly not supported in hardware acceleration - thus dropping to cpu to decode, thus your performance problems.

Intel Atom x5Z8350 Processor 2M Cache up to 1.92 GHz Product Specifications

 

Edited by rbjtech
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pmac
On 25/01/2023 at 14:36, generiq said:

If the stats say no hardware acceleration, try setting it to auto copyback 

Unfortunately that doesn't seem to make a difference. 

What does the web app do differently than ET that makes it able to play the video perfectly smoothly on the same machine? If I were able to properly navigate the web app with a remote I'd be fine with just switching over to that, but the issue I'm having with ET seems like something that should be fixable. 

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