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Protocol for asking questions pertaining to multiple parts, or you don't know which component is the problem

meta support questions

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#1 psubsee2002 OFFLINE  


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Posted 13 October 2013 - 09:32 AM

This is somewhat of a meta question about the site, but now that there are separate product support subforums for the different components of Media Browser 3, what is the protocol for asking a question that might involve multiple components or you are unsure which component is the problem?


For example:


I am experiencing an issue that I don't know if it is related to MBServer or MBClassic


Should I ask my question in:

  1. The general support question subforum?
  2. The subforum for MBServer?
  3. The subforum for MBClassic?
  4. Cross post in both?
  5. Or does it matter at all? 

The reason is I want to make sure my question gets to the right audience and doesn't pollute the new forums by being in the wrong spot.


Any suggestions?

#2 Luke OFFLINE  


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Posted 13 October 2013 - 09:34 AM

If you don't know then here is fine. so ask away.

#3 ebr OFFLINE  


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Posted 13 October 2013 - 09:35 AM

Put it either in general or the area you think is most likely the one involved.  We will relocate it if need be.

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