benbour 12 Posted September 4, 2021 Posted September 4, 2021 Hello all. I've recently found that all of my Google TV clients (new Chromecast) do not display subtitles. Movie subtitles will show up provided they are already there, but never TV shows. I can download show subs through the app, and even hash matched subs won't show up after being downloaded. If I play the same episode on my android phone, PC, or firestick however, the subtitles will show.
ebr 15429 Posted September 4, 2021 Posted September 4, 2021 Hi. Can we please look at a specific example? Thanks. (any chance we're dealing with HiP anime here?)
benbour 12 Posted September 4, 2021 Author Posted September 4, 2021 (edited) I've just sent logs from the Chromecast w/ Google TV using the playback OSD. I started playing an episode of Spartacus that did not have subtitles. I downloaded a hash match version of the subtitles using the app. The video then refreshed itself to load the subtitles, but they did not show up. I then checked the folder, and they did download. I then played the same episode in my web browser via Windows 10 and they showed up fine. They also showed up using my Android phone. Screenshots will show sub file in folder, and subs showing up on other devices Edited September 4, 2021 by benbour
GrimReaper 3792 Posted September 4, 2021 Posted September 4, 2021 7 hours ago, ebr said: (any chance we're dealing with HiP anime here?) Cloud you show us Media Info section for any of those items?
benbour 12 Posted September 4, 2021 Author Posted September 4, 2021 sure thing. It's probably worth noting that I tried this on an Amazon Firestick as well, subtitles do not show up on it either. Again, they do show up on web browser and Android phone.
Carlo 4478 Posted September 4, 2021 Posted September 4, 2021 Show us the Media Info section from the bottom of the detail screen for one of these episodes.
ebr 15429 Posted September 4, 2021 Posted September 4, 2021 Have you tried again in the Google app after restarting playback after the download? The subs show as selected, but you just don't see them on screen, correct?
benbour 12 Posted September 4, 2021 Author Posted September 4, 2021 - They do not show up even after restarting playback - correct, they download and show as selected, but I don't see on them on screen
benbour 12 Posted September 7, 2021 Author Posted September 7, 2021 Is there any additional information I could provide to assist with this issue? Has anyone been able to reproduce it?
ebr 15429 Posted September 7, 2021 Posted September 7, 2021 We've had a couple of odd reports like this but I have been unable to reproduce. Can you play the item with the subs selected in the app for about a minute and then send a log from the app? Thanks.
benbour 12 Posted September 8, 2021 Author Posted September 8, 2021 Sent. First log is toggling subs on and off. Second is about 80 seconds of playback with subs on.
ebr 15429 Posted September 8, 2021 Posted September 8, 2021 2 hours ago, benbour said: Sent. First log is toggling subs on and off. Second is about 80 seconds of playback with subs on. Hi. Time and user?
benbour 12 Posted September 8, 2021 Author Posted September 8, 2021 benbour, I think? Time was literally 1 min before post
ebr 15429 Posted September 9, 2021 Posted September 9, 2021 Okay, the local user on your server is "Ben"? If so, it looks like it is trying to load the subtitle with a file reference. Do you have the "optional network path" filled in on this library?
benbour 12 Posted September 9, 2021 Author Posted September 9, 2021 Yup, that's me. Yeah, I do have optional network path, it's set as the direct nfs path to my NAS. I think I set this so I could always direct play? It's been a while...
benbour 12 Posted September 9, 2021 Author Posted September 9, 2021 I removed the optional path just to test, and the subs now show up. 1
ebr 15429 Posted September 9, 2021 Posted September 9, 2021 1 hour ago, benbour said: I removed the optional path just to test, and the subs now show up. Excellent. Thanks for confirming. Do you have any apps that actually utilize that?
jellis413 4 Posted September 9, 2021 Posted September 9, 2021 I have exactly the same issue on a couple of Fire TV and a fire stick, however my Fire stick 4k seems to work (as well as Emby Theater on Windows machines and web browsers). This probably started happening a couple of weeks ago (my wife uses subtitles, I do not and she just mentioned it to me last night that it started a couple of weeks ago). I will check the remove the optional path work around when I get home this evening to see if it resolves my issue with the Fire TV and fire stick. Thanks for the info.
Luke 38811 Posted September 9, 2021 Posted September 9, 2021 Hi, can you try side loading our standard Android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks.
benbour 12 Posted September 9, 2021 Author Posted September 9, 2021 8 hours ago, ebr said: Excellent. Thanks for confirming. Do you have any apps that actually utilize that? I don't think so? I'm not sure if the function of this has changed over the years, but I seem to recall it being beneficial back when I used Kodi on all my TVs. I just use streaming stick variations throughout my house now (primarily Chromecast with Google TV).
benbour 12 Posted September 9, 2021 Author Posted September 9, 2021 5 hours ago, Luke said: Hi, can you try side loading our standard Android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Sure. I'll report back once I get it going. I assume I should put the optional network paths back for that?
Luke 38811 Posted September 9, 2021 Posted September 9, 2021 30 minutes ago, benbour said: Sure. I'll report back once I get it going. I assume I should put the optional network paths back for that? No, not needed.
ebr 15429 Posted September 10, 2021 Posted September 10, 2021 15 hours ago, Luke said: No, not needed. Well, based on what we found here it would be as, otherwise, you're just testing what works in the TV app too... 1
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