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Android TV app no showing poster info


judgey

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Happy2Play
4 hours ago, judgey said:

Hey mate, how did you remove all the info so fast? Just i want to post logs again but dont want all my info there.

 

Thanks mate

I use Notepad++ and just do a find and replace.  

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dual-o

I have this issue too, since last tuesday, on an brand new chromecast with android tv only.

Infrastructure

  • Drive with stable "emby for android tv" (2.0.33g) and "emby server" (4.6.4.0).
  • Nginx Reverse Proxy with letsencrypt SSL certificates
  • Ubuntu Server
  • 12 other clients works great as usual

Last changes inside the infrastructure: (known so far)

  • changed the certificate algorithm from RSA (4096 bit) to ECDSA (256 bit).

I will collect more informations...

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judgey
On 24/08/2021 at 22:19, dual-o said:

I have this issue too, since last tuesday, on an brand new chromecast with android tv only.

Infrastructure

  • Drive with stable "emby for android tv" (2.0.33g) and "emby server" (4.6.4.0).
  • Nginx Reverse Proxy with letsencrypt SSL certificates
  • Ubuntu Server
  • 12 other clients works great as usual

Last changes inside the infrastructure: (known so far)

  • changed the certificate algorithm from RSA (4096 bit) to ECDSA (256 bit).

I will collect more informations...

Hey mate did you find a fix at all ?

 

thanks

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judgey

i did test http but it would not let me connect to emby that way. Im not really the best person to ask to mess with the proxy so best waiting for dual-o to come back as he seems more knowledgeable than myself. If he dont come back ill try messing with the proxy myself.

 

thanks

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dual-o
4 hours ago, Luke said:

For testing purposes have you tried plain http or eliminating the reverse proxy?

Hi, unfortunately, this is a little complicated but I give my best to make it possible.
How good that I make all changes to the infrastructure via ansible + git.
I checked my git commits for the reverse proxy config. The only change I could find was the new Certificate and TLS config.

@judgey do you run emby behind a reverse proxy?

 

Edited by dual-o
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judgey

I do mate nginx. But it works fine on everything i did in the past and still dose its just new accounts having the problem.

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dual-o
2 minutes ago, judgey said:

I do mate nginx. But it works fine on everything i did in the past and still dose its just new accounts having the problem.

new account, new device (chromecast with google tv)? same here!

Edited by dual-o
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judgey

Hey,

 

Luke is this user end fault or a emby app fault? Its a strange one do you think its because of an update thats messed it up?

 

Thanks mate

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Hi.  The original poster said they had changed some network configuration (SSL cert).  Did anything similar change on your end?

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dual-o

I have tested with the same User/Network/Config and other devices:

LG WebOS, Browser and Windows Theater works. Only the new Chromecast with Android TV doesn't work.

 

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judgey

Nothing has changed my end, it only seems to be for me the google stick will not load images if i use the URL but ok if i use IP.

 

Others are fine on firesticks and old installs of google sticks. But any new installs no longer show images. Something is not working somewhere i thought it might be CF but its not that. Do any devs have the google Chromecast with google tv with a fresh install of emby to test at all. Or would a video call help you solve any bugs?

 

Anything you need just ask.

 

thanks

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9 hours ago, judgey said:

the google stick will not load images if i use the URL but ok if i use IP

This suggests to me that there could be some sort of caching issue.  If you clear data for the app does it make a difference?

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dual-o

I've done this a couple of times during testing. Have reinstalled the app too. Still no Posters on Chromecast with Google TV and the Android TV app.

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So both of you are having this issue only when using domain name?

What cert are you both using?

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1 minute ago, judgey said:

Im on cloud flair cert mate

You cert is from Cloudflare itself?
That's my setup as well.

You want to try/test connecting to my server to see if you have the same issue or not?

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What port do you have setup for Emby to use for SSL?

Can you show us a pic of your Network setup in Emby.  You can PM me this since it will have a domain name in it.

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dual-o

Today I've switched to Beta for testing.

Emby for Android TV v.2.0.40g works as it should. @judgey can you test this on your site?

3 hours ago, cayars said:

So both of you are having this issue only when using domain name?

What cert are you both using?

I used a letsencrypt cert.

3 hours ago, cayars said:

What port do you have setup for Emby to use for SSL?

Can you show us a pic of your Network setup in Emby.  You can PM me this since it will have a domain name in it.

nginx serves the emby subdomain on 443 as well

3 hours ago, cayars said:

What port do you have setup for Emby to use for SSL?

Can you show us a pic of your Network setup in Emby.  You can PM me this since it will have a domain name in it.

see attached picture ... hide the domain name already

Spoiler

Emby config screenshot

image.png.c37979ad852e1a6ba7e36a6b457d68f9.png

I think it is not the nginx / emby config because other Android TV Devices like the Shield or other "Chomecast with Google TV" are working. I think this can be an issue with the current stable ATV version and/or a combination of a new user/device.

sorry that I can't specify the problem more precisely

Edited by dual-o
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Scott310

I dont know if my issue is related but I am seeing this too.  Its sporadic though. Some posters show up and some don't. All the poster files are there and they show up in other apps just not fire tv. All the posters show up on my android app. O have cleared the cache as well as reinstalled the app.

 

Also if I turn off "favor logo on detail screen" it will show the poster just not in the general library view. 

feel free to move my post if these issues are not related but they seem to be.

20210901_162537.jpg

20210901_180836.jpg

20210901_181119.jpg

Edited by Scott310
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