1. emby comes with caption search problem 2. key device problem 3. dual ser

[ebr 14913]

It is possible that opensubs is just not logging the errors since we saw all those failures to other sites in the previous log.  Also, there is still a file access error in the installation as it looks like the system cannot get to part of the dashboard.

If you refresh metadata on an item, does it work properly?

[Joechung 5]

4 minutes ago, ebr said:

It is possible that opensubs is just not logging the errors since we saw all those failures to other sites in the previous log.  Also, there is still a file access error in the installation as it looks like the system cannot get to part of the dashboard.

If you refresh metadata on an item, does it work properly?

I have no problem refreshing any of the movie metadata, only EMBY comes with subtitles that appear unsearchable.

[ebr 14913]

Can you please refresh the metadata on an item and then post that server log?

[Joechung 5]

5 minutes ago, ebr said:

Can you please refresh the metadata on an item and then post that server log?

Please check your receipt

embyserver.txt

[Joechung 5]

20 hours ago, ebr said:

Can you please refresh the metadata on an item and then post that server log?

 

On 7/26/2021 at 1:26 AM, cayars said:

Please edit and remove your credentials from the previous message.

I did test with your credentials on a few movies and get back both English and simplified Chinese subs so it's not account related.

@Luke any ideas how to troubleshoot this as it looks by the logs that requests are going through but not enough logging to know what it found.

The same movies, both with OpenSubtitles search results, one with and one without.
The screenshot below shows the EMBY APP (search for subtitles fails) and the infuse APP (search for subtitles succeeds).

I know I can find subtitles correctly with infuse's OpenSubtitles. (The subtitles found by infuse are not downloaded directly into the movie, so I don't use infuse) I need to use the subtitle search function of OpenSubtitles that comes with EMBY. I was hoping you could help me figure out why.
Many thanks to the EMBY technical team

 

Edited July 27, 2021 by Joechung

[Joechung 5]

Dear EMBY Technology Team

@ cayars  、@ebr
Is there a solution for the emby captioning feature?

 

 

[Carlo 4330]

Right now we are still trying to figure out why this works for others but not for you.

[Joechung 5]

3 hours ago, cayars said:

Right now we are still trying to figure out why this works for others but not for you.

Dear EMBY technical team
Okay, thanks, I'll wait for your information.

[Carlo 4330]

Have you tried to uninstall and then reinstall Emby Server?
You have a couple of internal Emby Server errors in your log that this could fix possibly with different results for opensubs as well.

[Joechung 5]

6 hours ago, cayars said:

Have you tried to uninstall and then reinstall Emby Server?
You have a couple of internal Emby Server errors in your log that this could fix possibly with different results for opensubs as well.

Dear Madam
I have not tried uninstalling Emby Server to reinstall it. I'll try it.

 

[Joechung 5]

7 hours ago, cayars said:

Have you tried to uninstall and then reinstall Emby Server?
You have a couple of internal Emby Server errors in your log that this could fix possibly with different results for opensubs as well.

Dear Madam
I am really very sorry, I have reinstalled it, but it failed just the same. I have uploaded the logs, or I will give you the ID password to log into my EMBY account and try?  I'm on the public network here and you can log into my EMBY media library.

embyserver.txt

Edited July 29, 2021 by Joechung

[Carlo 4330]

Sure set me up as a normal user, non-admin and I'll take a look.
PM me the info URL, User & password.

[Joechung 5]

1 小时前，cayar 说：

当然将我设置为普通用户，非管理员，我会看看。
PM我信息网址，用户和密码。

尊敬的女士
 

Edited July 29, 2021 by Joechung

[Carlo 4330]

Please delete that account as it's posted in public and I've just did a couple tests.

Please upload your server log file now.

Thanks,
Carlo

 

[Joechung 5]

1 minute ago, cayars said:

Please delete that account as it's posted in public and I've just did a couple tests.

Please upload your server log file now.

Thanks,
Carlo

 

Dear Madam
You are welcome, I have uploaded it. Please check

embyserver (1).txt

[Carlo 4330]

I don't see anything in the log.

Could we do a remote session?
If so send me a PM and we can arrange this.

[Joechung 5]

59 minutes ago, cayars said:

I don't see anything in the log.

Could we do a remote session?
If so send me a PM and we can arrange this.

Sorry, I just saw your message now, I am always ready to accept remote sessions on my side, may I ask which remote software you need to use for assistance? Can I download AnyDesk right away?

Edited July 29, 2021 by Joechung

[Carlo 4330]

Sent PM

[Joechung 5]

2 minutes ago, cayars said:

Sent PM

Please try again I did not receive any notification

[Carlo 4330]

Just finished a remote session with @Joechung and we got the open subtitle problem solved.

It appears it was a bad password as we tried my login credentials and it worked so then retyped OPs credentials and it now works.

We had a hard time getting started however as AnyDesk, TeamViewer and Sunflower remote apps would not connect.  Had him reboot router and PC and then could connect.

[Joechung 5]

3 minutes ago, cayars said:

刚刚完成了一个远程会话 @Joechung 我们解决了打开字幕的问题。

看起来这是一个错误的密码，因为我们尝试了我的登录凭据并且它起作用了，然后重新键入了 OPs 凭据，现在它可以工作了。

然而，我们很难开始，因为 AnyDesk、TeamViewer 和 Sunflower 远程应用程序无法连接。让他重新启动路由器和PC，然后可以连接。

Really professional and great. Thank you.

[Luke 37066]

Thanks for the feedback.

[Joechung 5]

6 hours ago, Luke said:

Thanks for the feedback.

You are welcome.
After I use the subtitles, I still can't find the subtitles, then I delete the password and log in again, then I can search again, I think it's the problem of saving your account and password in the background, I hope the subsequent version can update the subtitles bug

Edited August 6, 2021 by Joechung

[Luke 37066]

I don't believe there is a bug, but keep in mind you have a daily limit with open subtitles.

[Luke 37066]

I've merged your topics because it looks like we were having the same conversation in two different places.