troyscorer 3 Posted November 18, 2016 Share Posted November 18, 2016 I had a power cut today and when my systems came back online, my Emby Theatre no longer plays content, instead it has a popover screen telling me i dont have a premiere key and will only play 1 min of video. I checked my server and the key is still loaded, i uninstalled the key, restarted the server, and reinstalled the key, verifying that it was still working (lifetime key) I also unistalled theatre using the wipe all trace option and reinstalled. theatre still thinks there is no key. Theatre is running on win7 (has been for about 12 months) with no issues prior to today Server is running on Ubuntu Playback is otherwise fine from Chrome Regards Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted November 18, 2016 Share Posted November 18, 2016 See also: "Lifetime Subscriber getting "Unlock this feature with EMBY Premiere" Link to comment Share on other sites More sharing options...
kayoemby 2 Posted November 18, 2016 Share Posted November 18, 2016 (edited) I had a power cut today and when my systems came back online, my Emby Theatre no longer plays content, instead it has a popover screen telling me i dont have a premiere key and will only play 1 min of video. I checked my server and the key is still loaded, i uninstalled the key, restarted the server, and reinstalled the key, verifying that it was still working (lifetime key) I also unistalled theatre using the wipe all trace option and reinstalled. theatre still thinks there is no key. Theatre is running on win7 (has been for about 12 months) with no issues prior to today Server is running on Ubuntu Playback is otherwise fine from Chrome Regards I have the same problem EXCEPT that this is a fresh installation of Emby Theater on Windows 10 machine with no prior emby theater. No problem connecting to server. Just won't detect that I have premiere. Checked on the server, clicked saved again (on the premiere tab) and still no success. No problem playing from chrome, Fire tv app or my kodi addon on fire tv. Emby server is running on Windows server 2012. Emby theater on Windows seems to be running smoothly, a big big shame about this premiere problem. Oh yeah, I also have a lifetime subscription. Quite discouraging this problem. Edited November 18, 2016 by kayoemby Link to comment Share on other sites More sharing options...
NWW 5 Posted November 18, 2016 Share Posted November 18, 2016 Yep just happened to me too, out of the blue. Link to comment Share on other sites More sharing options...
nicko84 37 Posted November 18, 2016 Share Posted November 18, 2016 Hi ! +1 tonight ! On Windows 10, my Premiere account is not recognized by ET but ok on Emby Server (?) Help ! Link to comment Share on other sites More sharing options...
YoShiiro 0 Posted November 18, 2016 Share Posted November 18, 2016 Hi +1 To I got the same problem, i'm on ET (App Xbox One), and now he ask me to buy emby premiere. But it works on the server and through my Android App Link to comment Share on other sites More sharing options...
Luke 37062 Posted November 18, 2016 Share Posted November 18, 2016 There's an issue on our admin server, we're looking into it and will update you when there's a resolution. Thanks. Link to comment Share on other sites More sharing options...
Luke 37062 Posted November 18, 2016 Share Posted November 18, 2016 Please try again and let us know if the issue is resolved. Apologies for the disruption. 1 Link to comment Share on other sites More sharing options...
kayoemby 2 Posted November 18, 2016 Share Posted November 18, 2016 Working now. Thanks Luke and all the developers. Link to comment Share on other sites More sharing options...
Luke 37062 Posted November 18, 2016 Share Posted November 18, 2016 Thanks for confirming. Link to comment Share on other sites More sharing options...
WhackOBill 8 Posted November 21, 2016 Share Posted November 21, 2016 Just to be clear, it seems like having a Premier key installed on the server is useless if one's network is out since the server seems to need to call home all of the time. Yes? If my LAN is up and I want to view something on an iOS device but my WAN link is down ... I won't be able to play it on the device, correct? Link to comment Share on other sites More sharing options...
Luke 37062 Posted November 21, 2016 Share Posted November 21, 2016 Just to be clear, it seems like having a Premier key installed on the server is useless if one's network is out since the server seems to need to call home all of the time. Yes? If my LAN is up and I want to view something on an iOS device but my WAN link is down ... I won't be able to play it on the device, correct? No, the server and apps will remember the information and only need to periodically re-evaluate. As long as they can occasionally get out to the internet you'll be fine. Link to comment Share on other sites More sharing options...
WhackOBill 8 Posted November 21, 2016 Share Posted November 21, 2016 No, the server and apps will remember the information and only need to periodically re-evaluate. As long as they can occasionally get out to the internet you'll be fine. Thanks for the clarification. Link to comment Share on other sites More sharing options...
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