Subtitles issue with Q800T

[bmflagg 21]

The app on my Samsung TV has a issue with a video where no forced subtitles appear.
As a test with my Samsung S21, using the latest Emby app,  the subtitles do appear. Also using the web browser interface, the subtitles do appear.
Any ideas why this is occurring?
near the 2021-05-02 00:02:46  mark in the log file..

Brett

embyserver.txt

[SamES 1057]

Can you please attach the media info for this file?  It looks like it is direct playing so I want to confirm the stream details

Are you using the app from the App Store or the Beta from USB?  

[bmflagg 21]

From the Samsung app store..

How can I get the media Info ?

And thank you.

[SamES 1057]

OK, it's possible this might be fixed in the next release already.

Get the media info from the bottom of the details page for that movie/item on the server or web client

[bmflagg 21]

This?

 

[SamES 1057]

Better to get it from the server as it shows all streams, not just the current streams

[bmflagg 21]

Here is the playback info... from the web play back interface..

Player: Web Video Player
Play method: DirectPlay
Protocol: http
Stream type: Video

Video Info
 Video resolution: 1920x1080
Dropped frames: 0
Corrupted frames: 0

Original Media Info 
Container: mp4
Bitrate: 5.4 Mbps
Video codec: H264 High
Video bitrate: 4.8 Mbps
Video framerate:23.976025 fps
Audio codec: EAC3
Audio bitrate: 640 kbps
Audio channels: 6
Audio sample rate: 48000 Hz

[bmflagg 21]

[Luke 42077]

Hi, before we chase our tails you may just want to install the latest USB version and see if it's resolved with that.

[SamES 1057]

I was looking at this last night.  All of my samples (~10) with mov_text subs all fail to display.  Searching the forum I've found a few reports of this so we probably need handle these differently.  I started to make a change but ended up down a rabbit hole, so I need to get back onto this as I think it is a problem

[bmflagg 21]

Forgive me, but where is the USB version located for my tv?

[Luke 42077]

2 minutes ago, bmflagg said:

Forgive me, but where is the USB version located for my tv?

https://emby.media/emby-for-samsung-smart-tv.html

[bmflagg 21]

Thanks...

My model isn't listed..

mine is a 2020 QN65Q800TAfxza

 

Edited May 6, 2021 by bmflagg

[SamES 1057]

There's a link on that page which takes you here: Samsung Tizen SmartTV (2015 - Present) Beta app Install from USB - Samsung Smart TV - Emby Community

[bmflagg 21]

Got it. At work and can't dilly dally on the web. Will try tonight..

[bmflagg 21]

Finally got to it..
updated emby as instructed (v 1.095) and still no go...

I believe your looking for this:
 

2021-05-07 22:32:45.514 Info Server: http/1.1 POST http://192.168.50.4:8096/emby/Items/122317/PlaybackInfo?UserId=7429af7eb3c94f74b86043b37e029fb0&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2021-05-07 22:32:45.516 Info App: User policy for Brett. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2021-05-07 22:32:45.516 Info Server: http/1.1 Response 200 to 192.168.50.18. Time: 10ms. http://192.168.50.4:8096/emby/Items/122317/PlaybackInfo?UserId=7429af7eb3c94f74b86043b37e029fb0&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95
2021-05-07 22:32:45.519 Info App: User policy for Brett. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2021-05-07 22:32:45.519 Info Server: http/1.1 Response 200 to 192.168.50.18. Time: 5ms. http://192.168.50.4:8096/emby/Items/122317/PlaybackInfo?UserId=7429af7eb3c94f74b86043b37e029fb0&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95
2021-05-07 22:32:45.907 Info Server: http/1.1 GET http://192.168.50.4:8096/emby/Users/7429af7eb3c94f74b86043b37e029fb0/Items/Resume?Limit=3&IncludeNextUp=true&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2021-05-07 22:32:46.501 Info Server: http/1.1 Response 200 to 192.168.50.18. Time: 593ms. http://192.168.50.4:8096/emby/Users/7429af7eb3c94f74b86043b37e029fb0/Items/Resume?Limit=3&IncludeNextUp=true&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95
2021-05-07 22:32:46.508 Info Server: http/1.1 GET http://192.168.50.4:8096/emby/Users/7429af7eb3c94f74b86043b37e029fb0/Items/Latest?IncludeItemTypes=Episode,Movie&Limit=3&EnableImageTypes=Primary,Backdrop,Thumb&Fields=PrimaryImageAspectRatio&ImageTypeLimit=1&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2021-05-07 22:32:46.544 Info Server: http/1.1 Response 200 to 192.168.50.18. Time: 37ms. http://192.168.50.4:8096/emby/Users/7429af7eb3c94f74b86043b37e029fb0/Items/Latest?IncludeItemTypes=Episode,Movie&Limit=3&EnableImageTypes=Primary,Backdrop,Thumb&Fields=PrimaryImageAspectRatio&ImageTypeLimit=1&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (QN65Q800TAFXZA)&X-Emby-Device-Id=5be21fe4-552f-45e1-8dc5-2157e5dd5713&X-Emby-Client-Version=1.0.95
2021-05-07 22:32:48.049 Info Server: http/1.1 GET http://mail.myserver.com:8096/emby/videos/121251/hls1/main/1648.ts?DeviceId=ea67e54c-4a81-424a-927f-728207330170&MediaSourceId=65be69a757845fb3728023013aad0730&PlaySessionId=afda2dea44e940aa9165b943e298eae3&VideoCodec=h264,h265,hevc&AudioCodec=ac3,eac3,aac,mp3,opus&VideoBitrate=1116000&AudioBitrate=384000&MaxWidth=4096&AudioStreamIndex=1&TranscodingMaxAudioChannels=6&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=False&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=51&TranscodeReasons=ContainerBitrateExceedsLimit. Accept=*/*, Accept-Encoding=deflate, gzip, Host=mail.theflaggs.com:8096, User-Agent=samsung-agent/1.1

Edited May 8, 2021 by bmflagg
change server name for BBS entry

[Luke 42077]

It looks like the device doesn't support mov_text, so in the next update to the app we'll handle them differently.

[bmflagg 21]

There is a option to capture srt files with the video.. I can try that in tomorrow

and thank you

 

 

Edited May 8, 2021 by bmflagg