Play back issue bad stuttering

[GhostRider 49]

Hi

 

Not sure why this has started happening but play back is now stuttering badly to the point that viewing experience is really poor.

 

To help resolve this I have tried:

 

1) updated Emby server to latest version

2) updating graphics driver

3) turned off hardware acceleration

4) turned off enable throttling

5) updated to latest Windows updates

 

none of which has helped.

 

Copy of debug server log attached, this is from boot to play back within a few minutes, initial play back was particualrly bad. I am viewing via HTPC running Emby Theater. No transcoding log found in same folder as Emby log.

 

Any help on stopping this stuttering would be appreciated. Never had this problem before so at a lose why it has started.

 

embyserver - Copy.txt

[Luke 42078]

@@GhostRider what kind of video are you trying to play?

[GhostRider 49]

Hi @@Luke

 

It is TV series, every episode has stuttered to some extent, somethings even the theme backdrop. All are MKV files, video H264, audio DTS-HD MA. Does Emby Theatre / Server combo use transcoding or is it playing direct?

[Luke 42078]

Hi @@Luke

 

It is TV series, every episode has stuttered to some extent, somethings even the theme backdrop. All are MKV files, video H264, audio DTS-HD MA. Does Emby Theatre / Server combo use transcoding or is it playing direct?

 

In your log sample it is playing direct to the file system, which means our ability to resolve this for you might be limited.

 

Have you tried rebooting the Theater machine?

[Guest asrequested]

Assuming you're using the desktop app, post an mpv log

 

https://emby.media/community/index.php?/topic/50975-how-to-enable-mpv-logging-for-theater/

 

Also a screenshot of your stats for nerds would be good.

[GhostRider 49]

Thanks Guys, I will give my HTPC a health check tomorrow, then enable mpv logging. Getting late for me now. I am running the downloaded version of Emby Theatre, not the one from the Windows Store. @ not 100% sure of the naming is this the desktop app version? My HPTC gets rebooted a fresh each time, I don't keep it turned on it doesn't have a TV tuner card, just use it for music and Emby.

[Guest asrequested]

Yeah, you're using the desktop app.

[Chris442 3]

Was there a resolution for this issue?  I'm experiencing skipping, freezing during playback of recorded shows and live TV on all machines on my network (both wifi & CAT6) except when using Emby Theater from the HTPC that is running Emby Server.

[Luke 42078]

I would suggest checking out this thread:

https://emby.media/community/index.php?/topic/81588-emby-theater-unwatchable/

 

All of the comments I made in there will probably apply here as well. Thanks.

[Chris442 3]

Thank you for the quick reply.  I went back and removed the Windows App version and downloaded and installed Emby Theater download.  Most are working much better.  One older laptop is a little slow but it may just be its wifi.

[Luke 42078]

Thanks for the feedback.