Amazon tablet - playback stops after a few seconds

[windj 0]

I've had this issue through a number of releases and just now reporting it. I've install the emby app through the google play store. Video playback will start successfully and then stop after a few seconds (usually 4-5, sometimes up to 30). The app automatically closes and playback stops. However, there is usually still a notification that a video is playing in the notification bar with playback controls (however it is unresponsive). this happens whether streaming from the emby server or if I've downloaded a copy to the device.

 

Server logs are attached. I was unable to find app logs as the logs folder doesn't appear to exist on this device in the normal place.

 

I'm not sure what version it stopped working, but it's been many months. I side loaded a copy of Emby for Android 3.0.21 that I had apparently saved at one point and it appears to work fine.

 

Thanks,

 

Jon

[Luke 42077]

Hi there, can you please attach the emby server log from when this happened? Thanks.

[windj 0]

Here's the server log... forgot to hit the attach file button before posting.

emby-server.txt

[windj 0]

any update?

[Luke 42077]

I don't see anything obvious here. What device and version of android?

[windj 0]

Amazon fire hd8 (7th gen). Fireos 5.6.4.0 (based on Android 5.1.1)

[Luke 42077]

Does this happen with all files, or just certain files?

[windj 0]

Seems to happen with all files. Most if not all are h.264/ac3/mkv. Also happens if I force transcoding as well.

[Luke 42077]

Can you try the beta app:

https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

 

Then attach an app log:

https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Thanks.

[windj 0]

Certainly will give it a try. I'll post the logs after I test.

[windj 0]

Ironically it worked fine with the beta version... Tried several videos that would previously fail. Attached the log in case it helps at all.

b5420782-5864-4750-819b-4135c6007afc.log

[Luke 42077]

That's strange. Thanks for the feedback.

[windj 0]

If I roll back to 3.0.68 the issue comes back immediately, but get no app logs to collect.

[Luke 42077]

Thanks. The store release doesn't produce a log so that's why.

[Luke 42077]

Great news everyone. Emby for Android 3.3.29 is available in the Amazon App Store.

Please try it out and report your experience. Thanks !