Android TV not rotating portrait iPhone videos

[happpyg 20]

I have a strange issue playing iPhone movies that have been recorded in portrait orientation with my Android TV, they are not rotated correctly like they are on every other device I have Emby installed on including other Android devices.

 

Every client I've tried on works fine, IOS/PC/Web/XBOX and other Android devices all work fine, it is just this one Sony Bravia Android TV where the videos are not rotated, hoping somebody might be able to shed some light onto why?  The problem TV is running Android 7.0.0, all other Android Devices (Vodafone TV's) are running 7.1.1.

 

Attached is Emby server log and two videos showing what the Android TV does and what a working Vodafone TV does.  I have also uploaded logs from the Android TV itself and also another Android device (one of the Vodafone TV's) which does work fine for comparison as below:

 

- Sony TV log uploaded from app at 10:42am (GMT +8) logged in as Administrator

- Vodafone TV log uploaded from app at 10:45am (GMT +8) logged in as Administrator

 

The video filename in the logs will be IMG_8315 (vert).MOV

 

Thanks!

Android TV.MOV

Vodafone TV.MOV

embyserver-63685997138.txt

[ebr 16169]

Sounds like this: https://emby.media/community/index.php?/topic/69186-issue-with-vertical-video-on-1679a-on-firetv-4k/

 

What happens if you use the "Playback Correction" menu option?

[happpyg 20]

Thanks @@ebr, I tried the playback correction option, orientation stayed the same and it just stretched the video left and right to fill the entire screen instead of being portrait ratio in the center of screen.

 

Anything else I can try to help diagnose?

Thanks!

[ebr 16169]

Try that option repeatedly...

[happpyg 20]

Thanks @@Luke second time it did then transcode and play correct orientation and ratio however it was very choppy, even after "stats for nerds" had finished transcoding?

[ebr 16169]

So it sounds like the exact same scenario. If we direct play or transcode the video the orientation is correct but, if we remux and stream copy the video the orientation is messed up.  @@softworkz any ideas?

[softworkz 5066]

No idea at this time - @@Luke ?

[Luke 42077]

We put the resolution in the hls manifest. I wonder if something needs adjustment there.

[happpyg 20]

Hi Guys, is there anything else I can do here to help with this one or is there an improvement coming in a future release?

 

Thanks!

[Luke 42077]

Hi, we are looking into this, thanks.

[sa2000 674]

It has been a long while - but I am pleased to say that the new Emby Server beta version 4.9.1.26 released today has a fix for video orientation of portrait videos when transcoding