pr4100 server 4.0.0.2 does not play videos

[apcimino2 0]

Hi,

 

My library finds new videos but does not play them.

To get them to play I have to manually rename the files and restart the server.

Unfortunately, this only works sometimes.

 

The files play fine outside of Emby but are not playable via the browser or Roku.

 

Log file attached.

 

Any ideas?

 

Thanks,

Anthony

emby-log.txt

Edited January 20, 2019 by apcimino2

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a problem:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks !

[apcimino2 0]

What part am I missing? Is it not posted in the right forum?

I described the issue, the server version and attached a log file.

[Luke 42077]

The log file is missing. Thanks.

[apcimino2 0]

Ahh... OK. Edited original post and added log file.

[Luke 42077]

Hi there, can you please attach a complete log file, as this is only a small portion of a log. Also was there an ffmpeg log? If so then please attach that too. Thanks.

[apcimino2 0]

Attached is the full log from today.

I ran into the same problem with a different file.

embylog.txt

[apcimino2 0]

Upgraded to 4.0.1.0 and problem still exists.

[Luke 42077]

Can you try the beta release:

 

https://emby.media/nas-server.html

 

Thanks.

[apcimino2 0]

Hi,

 

I updated to the beta and the same issue occurs.

Attached is the most recent log file.

 

Cheers,

Anthony

 

emby-log2.txt

[apcimino2 0]

Here is the transcode log file if that helps.

emby-transcode-log.txt

[Luke 42077]

What is openload.mp4?

[apcimino2 0]

Just part of a filename. The file plays back fine. Just watched it in VLC.

[Luke 42077]

so the filename is this?

/nfs/Public/Shared TV/Leah Remini Scientology And The Aftermath/leah.remini.scientology.and.the.aftermath.s03e09.web.h264-tbs.mkv.mp4 | openload.mp4

[apcimino2 0]

Yep. I've got some very bizarre filenames. If that is the issue I can re-write them.

[Luke 42077]

The issue is the pipe in the filename. That's just a known issue for now, but currently those will have a problem.

[apcimino2 0]

I don't think that's it.

This file: 

Maine.Cabin.Masters.S03E06.Hook.Line.and.Sinker.WEB.x264-CAFFEiNE.mkv.mp4 | openload.mp4

plays fine.

whereas the original file in the post does not.

 

It seems arbitrary what plays and what doesn't. If it's the pipe I can say that this problem was introduced in the 4.0 release. The previous 3.X didn't have a problem.

 

Also, removing the pipe from filenames and rescanning my library did not resolve the issue.

[Luke 42077]

Please attach a new server log of an example. thanks.

[apcimino2 0]

New log attached.

 

This one I

- attempted to play a file with a pipe in the name that previously failed. As expected it did not play.

- tried to play a file with a pipe in the name that previously played - maine cabin masters - it also failed. It previously played fine on Roku. This attempts are being made through a browser.

- I renamed the Scientology show removing the pipe in the name. The show now appears in the show listing as the other videos that are available. Previously it appeared as a small rectangle instead of a larger letterbox. The video does not play. But... my video download plug-in says the video is there for me to download.

 

Hope this helps.

Please let me know if you need anything else.

embylog.txt

[Luke 42077]

It looks like you still have pipes. try running a library scan now that you've renamed the files. then once that is done, then try to play again. thanks.

[apcimino2 0]

That fixed it.

Thanks

[Luke 42077]

Thanks for the feedback.