No audio

[Mopar_Mudder 14]

I have a DTS-MA file that I play as an into. Problem is that I get video and no audio. Windows 10 built in player plays it just fine. I have tried playing it from Emby through the web browser and all I get is a spinning circle and nothing ever happens. I attached a picture of what stats for nerds says while it is playing.

Edited July 4, 2018 by Mopar_Mudder

[Luke 42078]

Have you configured the audio settings in the app?

[Mopar_Mudder 14]

Yes, and any movie that are DTS-MA play just fine.

[Guest asrequested]

Does it play with refreshrate switching, turned off?

[Mopar_Mudder 14]

Does it play with refreshrate switching, turned off?

 

Yes it does! Now the question is why?

 

Thanks for the suggestion

[Guest asrequested]

You'll need to post the mpv log, so that the devs can look at what's happening. 

 

https://emby.media/community/index.php?/topic/50975-how-to-enable-mpv-logging-for-theater/

[Mopar_Mudder 14]

Here is the log

Theater mpv log.txt

[Guest asrequested]

There's a whole bunch of audio shenanigans going on in there. But it looks like your default audio device is optical. That doesn't support the audio. What are your audio settings in Theater?

[af] [in] 192000Hz 7.1 8ch spdif-dtshd
[   1.432][v][af] format changed, draining filter chain
[   1.432][v][af] done format change draining
[   1.432][v][af] probing new format
[   1.432][v][af] [userspeed] 192000Hz 7.1 8ch spdif-dtshd
[   1.432][v][af] [convert] 192000Hz 7.1 8ch spdif-dtshd
[   1.432][v][af] got output format from probing
[   1.432][v][ao] Trying audio driver 'wasapi'
[   1.432][v][ao/wasapi] requested format: 192000 Hz, 7.1 channels, spdif-dtshd
[   1.432][d][ao/wasapi] Init wasapi
[   1.432][d][ao/wasapi] Find device ''
[   1.432][v][ao/wasapi] No device specified. Selecting default.
[   1.433][v][ao/wasapi] Selecting device '{0b5c0589-54ce-4c5a-9571-9cf7eff991bb}' (Realtek Digital Output (Realtek High Definition Audio))
[   1.433][v][ao/wasapi] Monitoring changes in device {0.0.0.00000000}.{0b5c0589-54ce-4c5a-9571-9cf7eff991bb}
[   1.437][d][ao/wasapi] Init wasapi thread
[   1.437][d][ao/wasapi] Activating pAudioClient interface
[   1.437][d][ao/wasapi] Probing formats
[   1.438][v][ao/wasapi] Trying 7.1 spdif-dtshd (16/16 bits) @ 192000hz (exclusive) -> unsupported
[   1.438][v][ao/wasapi] Retrying as AC3.
[   1.438][v][ao/wasapi] Trying 7.1 spdif-ac3 (16/16 bits) @ 192000hz (exclusive) -> unsupported
[   1.438][d][ao/wasapi] Thread shutdown
[   1.438][d][ao/wasapi] Uninit wasapi
[   1.438][d][ao/wasapi] Thread uninit done
[   1.438][d][ao/wasapi] Thread return
[   1.439][d][ao/wasapi] Uninit wasapi done
[   1.439][v][ao] Trying audio driver 'openal'
[   1.439][v][ao/openal] requested format: 192000 Hz, 7.1 channels, spdif-dtshd
[   1.439][v][ao/openal] Channel layouts:
[   1.439][v][ao/openal]  - #fl
[   1.439][v][ao/openal]  - #fr
[   1.439][v][ao/openal]  - #fc
[   1.439][v][ao/openal]  - #lfe
[   1.439][v][ao/openal]  - #bl
[   1.439][v][ao/openal]  - #br
[   1.439][v][ao/openal]  - #bc
[   1.439][v][ao/openal]  - #sl
[   1.439][v][ao/openal]  - #sr
[   1.439][v][ao/openal] result: 7.1
[   1.471][f][ao/openal] Can't find appropriate sample format.
[   1.484][e][ao] Failed to initialize audio driver 'openal'
[   1.484][v][cplayer] Falling back to PCM output.

Edited July 5, 2018 by Doofus

[Guest asrequested]

And what is your speaker config and windows audio config?

[Mopar_Mudder 14]

Does this help

[Guest asrequested]

What cable are you using connecting your receiver to your computer?

[Guest asrequested]

If it's HDMI, then the refresh rate switching is dumbfounding mpv's ability to find your receiver as the default player. And if you're using HDMI, then put this line in the mpv.conf that you made for the logging. Just put it above the logging command.

audio-device=wasapi/(TX-NR5007 (Intel(R) Display Audio))

Edited July 5, 2018 by Doofus

[Mopar_Mudder 14]

It is HDMI yes. Fully all other video files play fine. Also found the turning off the frame rate switching fixes the line of the desk top showing at the bottom of the screen.

[Guest asrequested]

Yeah, that's been reported. But put that line in your mpv.conf, and try again.

[Mopar_Mudder 14]

I will buy don't know if I will get to it tonight.

[Mopar_Mudder 14]

Tried it and still no audio. Attached new log

Theater mpv log.txt

[Guest asrequested]

It looks like refresh rate switching is causing the default device to not be found. The devs are gong to have to take a look.

[ao] Using preferred device '(TX-NR5007 (Intel(R) Display Audio))'
[   0.629][v][ao/wasapi] requested format: 192000 Hz, 7.1 channels, spdif-dtshd
[   0.629][d][ao/wasapi] Init wasapi
[   0.629][d][ao/wasapi] Find device '(TX-NR5007 (Intel(R) Display Audio))'
[   0.632][e][ao/wasapi] Failed to find device '(TX-NR5007 (Intel(R) Display Audio))

[Mopar_Mudder 14]

Sounds good, thanks for the help.