Unable to reinstall emby

[NearWinter 1]

I'm attempting to reinstall Emby, and now I'm getting this error and unable to successfully install. Below is the server-install.log

MediaBrowser.Server.Installer.exe Information: 0 : Request: {"Operation":"Install","Product":"server","PackageClass":"Release","Version":{"Major":4,"Minor":0,"Build":-1,"Revision":-1,"MajorRevision":-1,"MinorRevision":-1},"ServiceName":""}
MediaBrowser.Server.Installer.exe Information: 0 : Creating install session for server
MediaBrowser.Server.Installer.exe Error: 0 : Error installing Visual Studio C++ runtime The request was aborted: Could not create SSL/TLS secure channel.
MediaBrowser.Server.Installer.exe Information: 0 : Installing Emby Server
MediaBrowser.Server.Installer.exe Information: 0 : Attempting to retrieve latest version of MBServer
MediaBrowser.Server.Installer.exe Information: 0 : Getting github releases for MediaBrowser Emby minVersion: 1.0.0 level: Release
MediaBrowser.Server.Installer.exe Information: 0 : Github url: https://api.github.com/repos/MediaBrowser/Emby/releases?v=636549405298218452
MediaBrowser.Server.Installer.exe Information: 0 : Error getting package version: The request was aborted: Could not create SSL/TLS secure channel.
MediaBrowser.Server.Installer.exe Information: 0 : Version is 3.0
MediaBrowser.Server.Installer.exe Information: 0 : Downloading Emby Server version 3.0
MediaBrowser.Server.Installer.exe Error: 0 : Error downloading.  Installation aborting. Object reference not set to an instance of an object.

Here is the graphical error I am receiving as well.

 

Edited February 23, 2018 by NearWinter

[Guest asrequested]

Try deleting the folder and rebooting the machine.

[NearWinter 1]

I've deleted every file relating to emby and restarted, no luck

[Guest asrequested]

Oh my bad. I thought it was installation error. It's a download error. Looks like it's having an issue connecting to GitHub, possibly.

[Luke 42079]

Are windows updates up to date?

[Wizzkidy 3]

Hi,

 

I have the same exact error on a brand new build server 2012 fully updated virtual machine.

 

 

Edited February 23, 2018 by Wizzkidy

[tjmcd.314 4]

Also having the same issue.

 

I am on windows 10 (version 1709, build 16299.248), and it is currently up to date. Emby server is on version 3.2.36.0.

 

Trying to update from the dashboard fails (the app update log says it's because it can't extract the downloaded zip file). I read another post that indicated that updating from 3.2.36.0 was problematic, and that the solution was to run the installer from the website. So I downloaded the latest release from the website, but running the setup.exe gives the same error as the OP (error downloading package...).

 

Things i've tried:

-disabling anti-virus and windows firewall

-clearing the clickonce cache with the following code "rundll32 dfshim CleanOnlineAppCache". This resulted in an additional prompt when running the installer about whether I wanted to run or cancel, I chose to run, it prompted for UAC elevation (because I am a standard user), then it still fails with the same error.

-adding clickonce trust prompt keys to the registry, this didn't seem to do anything.

-running as administrator

-restarting windows

-logging into a vpn connection. I saw another post from a few years back, where someone indicated that their IP had been blocked from github or some such for excessive connections, and that switching to mobile helped? I was basically trying anything at this point. 

 

Not sure if it matters but I have chrome setup as my default browser. I saw this post that mentioned IE being necessary for something. I wasn't sure what was happening there, but luke had mentioned in that thread that it was an unnecessary work around and the installer should take care of it.

[Luke 42079]

We're looking into it, thanks guys.

[Happy2Play 9781]

We're looking into it, thanks guys.

 

This is reproducible, just running the installer from download page.

 

 Manual updating with portable works without issue.

[lmelandri 0]

same problem here  

[Luke 42079]

We're pushing updates to our installers to adjust to github api changes. Please try again in one hour. Thanks guys.

[Happy2Play 9781]

Installer appears to be working again in my test.

[georgewill76 14]

Hi

 

Would this problem also affect users trying to update to the latest beta?  I am trying to update emby from 3.2.70.17 to .18 and I am receiving the same error message.  Just tried two minutes ago and I cant run the installer.

[Happy2Play 9781]

Hi

 

Would this problem also affect users trying to update to the latest beta?  I am trying to update emby from 3.2.70.17 to .18 and I am receiving the same error message.  Just tried two minutes ago and I cant run the installer.

 

I had no issue running beta installer from download page (Windows).

[georgewill76 14]

Hi Happy

 

I have just tried right now to download the installer from Emby homepage and ran it.  Getting error message as the same as screenshot on this post - error downloading package

[Luke 42079]

Make sure to go back to the download page and click the link again rather than running the previous setup exe that you downloaded before.

[georgewill76 14]

Hi Luke

 

Tried again just now and it seems to be working.  I deleted my internet history and downloaded again and installer is working.

[NearWinter 1]

Yes deleting the original setup executable and downloading the new one fixed things for me, thank you

[overClocked! 65]

Yes deleting the original setup executable and downloading the new one fixed things for me, thank you

Yeah. This. ^^

[Luke 42079]

Yes always download the latest one from the website rather than holding onto the setup executable. Thanks guys.

[MacGyver27 20]

Very same problem happening right now.. Windows is up to date, re-downloaded setup.exe.. thanks!

[MacGyver27 20]

SOLVED: It was my DNS service pihole.. when switched to 8.8.8.8 it works..