densma 12 Posted December 11, 2017 Posted December 11, 2017 Reason for transcoding: Audio codec not supported DTS audio includes both Lossless / Lossy my TV support DTS and these files plays directly on Emby mobile app but transcoded when using Andriod TV app Nvidia Shield, TV is NS-43DR710NA17
ebr 16174 Posted December 11, 2017 Posted December 11, 2017 Hi. Can we please see the information requested in How to Report a Problem for an example?
densma 12 Posted December 11, 2017 Author Posted December 11, 2017 Hi. Can we please see the information requested in How to Report a Problem for an example? im confused. i thought that what this thread is for. which forum do i need to report audio playback problem? or which details is missing?
Luke 42078 Posted December 11, 2017 Posted December 11, 2017 It's all outlined for you in that link: Media Playback Issues Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log was also generated during playback (in the server logs folder), please attach that as well. Thanks !
densma 12 Posted December 11, 2017 Author Posted December 11, 2017 before i post the log.. this might be quick fix i can confirm this DTS audio transcoding is the reason for crashes reported https://emby.media/community/index.php?/topic/53505-best-settings-andriod-tv/ audio files with AAC/OPUS direct stream and don't crash. i saw this in the log.. User policy for densma: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True i just try another user account and its direct streaming. so where is the user policy forcing transcoding? i can confirm this DTS audio transcoding is the reason for crashes reported https://emby.media/community/index.php?/topic/53505-best-settings-andriod-tv/ audio files with AAC/OPUS direct stream and don't crash. i saw this in the log.. User policy for densma: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True i just try another user and its direct streaming. so where is the user policy forcing transcoding?
densma 12 Posted December 11, 2017 Author Posted December 11, 2017 Application version: 3.2.36.0 http://172.16.1.9:8096/emby/videos/f3c65408e2013e91d48152450f0be243/hls1/main/225.ts?DeviceId=578a02226a2e2393&MediaSourceId=f3c65408e2013e91d48152450f0be243&VideoCodec=h264,mpeg2video,hevc,h265&AudioCodec=ac3,eac3,aac,mp3&AudioStreamIndex=1&SubtitleStreamIndex=2&VideoBitrate=79616000&AudioBitrate=384000&MaxAudioChannels=8&PlaySessionId=3e80d95fc4e04e1c82691c6a8e4a4780&api_key=91749ce8972e4268b7100923e42415e2&CopyTimestamps=true&SubtitleMethod=Encode&EnableSubtitlesInManifest=false&Tag=8979acc062bb0f90cc7194b472aae531&RequireAvc=false&RequireNonAnamorphic=false&SegmentContainer=ts&MinSegments=2&BreakOnNonKeyFrames=True&TranscodeReasons=AudioCodecNotSupported&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51 {"Protocol":"File","Id":"f3c65408e2013e91d48152450f0be243","Path":"D:\\Movies\\action\\Assassination Games (2011).mkv","Type":"Default","Container":"mkv,webm","Name":"1080P/H264/DTS","IsRemote":false,"ETag":"8979acc062bb0f90cc7194b472aae531","RunTimeTicks":59920621568,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"SupportsProbing":true,"RequiresLooping":false,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","TimeBase":"1/1000","CodecTimeBase":"1001/48000","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":8000372,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.9760246,"RealFrameRate":23.9760246,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"dts","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround","DisplayTitle":"Eng Surround","IsInterlaced":false,"ChannelLayout":"5.1","BitDepth":24,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Profile":"DTS-HD MA","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false},{"Codec":"PGSSUB","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false},{"Codec":"PGSSUB","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false}],"Formats":[],"Bitrate":8000372,"RequiredHttpHeaders":{}} User policy for densma: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True C:\Users\PC\AppData\Roaming\MediaBrowser-Server\ffmpeg\20171014\ffmpeg.exe -ss 00:11:15.000 -c:v h264_cuvid -i file:"D:\Movies\action\Assassination Games (2011).mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -codec:v:0 h264_nvenc -pix_fmt yuv420p -preset default -b:v 8000372 -maxrate 8000372 -bufsize 16000744 -profile:v high -force_key_frames "expr:if(isnan(prev_forced_t),eq(t,t),gte(t,prev_forced_t+3))" -filter_complex "[0:2]scale=1920:1080 ; [0:0] overlay,scale=trunc(min(max(iw\,ih*dar)\,1920)/2)*2:trunc(ow/dar/2)*2" -copyts -vsync -1 -codec:a:0 ac3 -ac 6 -ab 384000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -segment_time_delta -675 -individual_header_trailer 0 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 225 -segment_list "C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8" -y "C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176%d.ts" ffmpeg version N-89343-g83ecdc9a92 Copyright © 2000-2017 the FFmpeg developers built with gcc 7.2.0 (GCC) configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-cuda --enable-cuvid --enable-d3d11va --enable-nvenc --enable-dxva2 --enable-avisynth --enable-libmfx libavutil 56. 4.100 / 56. 4.100 libavcodec 58. 6.102 / 58. 6.102 libavformat 58. 2.103 / 58. 2.103 libavdevice 58. 0.100 / 58. 0.100 libavfilter 7. 5.100 / 7. 5.100 libswscale 5. 0.101 / 5. 0.101 libswresample 3. 0.101 / 3. 0.101 libpostproc 55. 0.100 / 55. 0.100 [matroska,webm @ 00000000005569e0] Could not find codec parameters for stream 2 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size Consider increasing the value for the 'analyzeduration' and 'probesize' options [matroska,webm @ 00000000005569e0] Could not find codec parameters for stream 3 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size Consider increasing the value for the 'analyzeduration' and 'probesize' options Input #0, matroska,webm, from 'file:D:\Movies\action\Assassination Games (2011).mkv': Metadata: CREATION_TIME : ENCODER : Lavf55.12.0 Duration: 01:39:52.06, start: 0.083000, bitrate: 8000 kb/s Chapter #0:0: start 0.000000, end 477.978000 Metadata: title : Chapter 1 Chapter #0:1: start 478.061000, end 673.673000 Metadata: title : Chapter 2 Chapter #0:2: start 673.756000, end 1062.395000 Metadata: title : Chapter 3 Chapter #0:3: start 1062.478000, end 1317.483000 Metadata: title : Chapter 4 Chapter #0:4: start 1317.566000, end 1830.037000 Metadata: title : Chapter 5 Chapter #0:5: start 1830.120000, end 2224.556000 Metadata: title : Chapter 6 Chapter #0:6: start 2224.639000, end 2484.691000 Metadata: title : Chapter 7 Chapter #0:7: start 2484.774000, end 2793.541000 Metadata: title : Chapter 8 Chapter #0:8: start 2793.624000, end 3103.809000 Metadata: title : Chapter 9 Chapter #0:9: start 3103.892000, end 3511.258000 Metadata: title : Chapter 10 Chapter #0:10: start 3511.341000, end 4024.771000 Metadata: title : Chapter 11 Chapter #0:11: start 4024.854000, end 4292.455000 Metadata: title : Chapter 12 Chapter #0:12: start 4292.538000, end 4666.120000 Metadata: title : Chapter 13 Chapter #0:13: start 4666.203000, end 5029.358000 Metadata: title : Chapter 14 Chapter #0:14: start 5029.441000, end 5528.857000 Metadata: title : Chapter 15 Chapter #0:15: start 5528.940000, end 5991.861000 Metadata: title : Chapter 16 Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x1080 [sAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 180k tbc (default) Stream #0:1(eng): Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) (default) Metadata: title : Surround LANGUAGE : eng Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle Stream #0:3(eng): Subtitle: hdmv_pgs_subtitle Stream mapping: Stream #0:0 (h264_cuvid) -> overlay:main (graph 0) Stream #0:2 (pgssub) -> scale (graph 0) scale (graph 0) -> Stream #0:0 (h264_nvenc) Stream #0:1 -> #0:1 (dts (dca) -> ac3 (native)) Press [q] to stop, [?] for help [matroska,webm @ 00000000005569e0] sub2video: using 1920x1080 canvas [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176225.ts' for writing Output #0, segment, to 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176%d.ts': Metadata: encoder : Lavf58.2.103 Stream #0:0: Video: h264 (h264_nvenc) (High), yuv420p, 1920x1080 [sAR 1:1 DAR 16:9], q=-1--1, 8000 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default) Metadata: encoder : Lavc58.6.102 h264_nvenc Side data: cpb: bitrate max/min/avg: 8000372/0/8000372 buffer size: 16000744 vbv_delay: -1 Stream #0:1: Audio: ac3, 48000 Hz, 5.1, fltp (24 bit), 384 kb/s (default) Metadata: encoder : Lavc58.6.102 ac3 frame= 21 fps=0.0 q=22.0 size=N/A time=00:11:16.01 bitrate=N/A speed=1.31e+003x frame= 61 fps= 60 q=24.0 size=N/A time=00:11:17.68 bitrate=N/A speed= 664x frame= 101 fps= 66 q=25.0 size=N/A time=00:11:19.34 bitrate=N/A speed= 444x frame= 142 fps= 70 q=25.0 size=N/A time=00:11:21.04 bitrate=N/A speed= 334x frame= 185 fps= 73 q=14.0 size=N/A time=00:11:22.83 bitrate=N/A speed= 268x frame= 224 fps= 73 q=11.0 size=N/A time=00:11:24.46 bitrate=N/A speed= 224x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176226.ts' for writing frame= 262 fps= 74 q=24.0 size=N/A time=00:11:26.06 bitrate=N/A speed= 193x frame= 302 fps= 74 q=27.0 size=N/A time=00:11:27.69 bitrate=N/A speed= 169x frame= 341 fps= 75 q=17.0 size=N/A time=00:11:29.36 bitrate=N/A speed= 151x frame= 382 fps= 75 q=19.0 size=N/A time=00:11:31.05 bitrate=N/A speed= 136x frame= 424 fps= 76 q=21.0 size=N/A time=00:11:32.81 bitrate=N/A speed= 124x frame= 462 fps= 76 q=18.0 size=N/A time=00:11:34.38 bitrate=N/A speed= 114x frame= 501 fps= 76 q=20.0 size=N/A time=00:11:36.01 bitrate=N/A speed= 106x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176227.ts' for writing frame= 540 fps= 76 q=16.0 size=N/A time=00:11:37.65 bitrate=N/A speed=98.5x frame= 581 fps= 77 q=16.0 size=N/A time=00:11:39.34 bitrate=N/A speed=92.2x frame= 619 fps= 77 q=13.0 size=N/A time=00:11:40.94 bitrate=N/A speed=86.6x frame= 657 fps= 76 q=14.0 size=N/A time=00:11:42.54 bitrate=N/A speed=81.7x frame= 698 fps= 77 q=18.0 size=N/A time=00:11:44.24 bitrate=N/A speed=77.3x frame= 736 fps= 77 q=16.0 size=N/A time=00:11:45.81 bitrate=N/A speed=73.5x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176228.ts' for writing frame= 775 fps= 77 q=21.0 size=N/A time=00:11:47.44 bitrate=N/A speed= 70x frame= 814 fps= 77 q=22.0 size=N/A time=00:11:49.07 bitrate=N/A speed=66.8x frame= 855 fps= 77 q=21.0 size=N/A time=00:11:50.77 bitrate=N/A speed=63.9x frame= 895 fps= 77 q=15.0 size=N/A time=00:11:52.46 bitrate=N/A speed=61.3x frame= 933 fps= 77 q=16.0 size=N/A time=00:11:54.03 bitrate=N/A speed=58.9x frame= 974 fps= 77 q=16.0 size=N/A time=00:11:55.76 bitrate=N/A speed=56.7x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176229.ts' for writing frame= 1015 fps= 77 q=16.0 size=N/A time=00:11:57.45 bitrate=N/A speed=54.6x frame= 1052 fps= 77 q=11.0 size=N/A time=00:11:59.02 bitrate=N/A speed=52.7x frame= 1092 fps= 77 q=20.0 size=N/A time=00:12:00.65 bitrate=N/A speed= 51x frame= 1131 fps= 77 q=18.0 size=N/A time=00:12:02.29 bitrate=N/A speed=49.3x frame= 1169 fps= 77 q=19.0 size=N/A time=00:12:03.89 bitrate=N/A speed=47.8x frame= 1210 fps= 77 q=19.0 size=N/A time=00:12:05.58 bitrate=N/A speed=46.4x frame= 1250 fps= 77 q=12.0 size=N/A time=00:12:07.25 bitrate=N/A speed= 45x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176230.ts' for writing frame= 1291 fps= 77 q=11.0 size=N/A time=00:12:08.97 bitrate=N/A speed=43.7x frame= 1330 fps= 77 q=11.0 size=N/A time=00:12:10.61 bitrate=N/A speed=42.5x frame= 1370 fps= 77 q=17.0 size=N/A time=00:12:12.27 bitrate=N/A speed=41.4x frame= 1407 fps= 77 q=18.0 size=N/A time=00:12:13.81 bitrate=N/A speed=40.3x frame= 1448 fps= 77 q=25.0 size=N/A time=00:12:15.53 bitrate=N/A speed=39.3x frame= 1490 fps= 78 q=11.0 size=N/A time=00:12:17.26 bitrate=N/A speed=38.4x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176231.ts' for writing frame= 1530 fps= 78 q=11.0 size=N/A time=00:12:18.96 bitrate=N/A speed=37.5x frame= 1570 fps= 78 q=10.0 size=N/A time=00:12:20.59 bitrate=N/A speed=36.6x frame= 1611 fps= 78 q=14.0 size=N/A time=00:12:22.32 bitrate=N/A speed=35.8x frame= 1651 fps= 78 q=14.0 size=N/A time=00:12:23.98 bitrate=N/A speed= 35x frame= 1690 fps= 78 q=14.0 size=N/A time=00:12:25.61 bitrate=N/A speed=34.3x frame= 1731 fps= 78 q=11.0 size=N/A time=00:12:27.31 bitrate=N/A speed=33.6x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176232.ts' for writing frame= 1771 fps= 78 q=25.0 size=N/A time=00:12:29.01 bitrate=N/A speed=32.9x frame= 1811 fps= 78 q=29.0 size=N/A time=00:12:30.64 bitrate=N/A speed=32.3x frame= 1852 fps= 78 q=27.0 size=N/A time=00:12:32.37 bitrate=N/A speed=31.7x frame= 1892 fps= 78 q=29.0 size=N/A time=00:12:34.03 bitrate=N/A speed=31.1x frame= 1932 fps= 78 q=29.0 size=N/A time=00:12:35.69 bitrate=N/A speed=30.5x frame= 1972 fps= 78 q=29.0 size=N/A time=00:12:37.36 bitrate=N/A speed= 30x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176233.ts' for writing frame= 2013 fps= 78 q=22.0 size=N/A time=00:12:39.09 bitrate=N/A speed=29.5x frame= 2053 fps= 78 q=18.0 size=N/A time=00:12:40.75 bitrate=N/A speed= 29x frame= 2094 fps= 78 q=22.0 size=N/A time=00:12:42.45 bitrate=N/A speed=28.5x frame= 2135 fps= 78 q=22.0 size=N/A time=00:12:44.17 bitrate=N/A speed= 28x frame= 2176 fps= 78 q=21.0 size=N/A time=00:12:45.90 bitrate=N/A speed=27.6x frame= 2216 fps= 78 q=20.0 size=N/A time=00:12:47.53 bitrate=N/A speed=27.1x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176234.ts' for writing frame= 2257 fps= 78 q=11.0 size=N/A time=00:12:49.26 bitrate=N/A speed=26.7x frame= 2297 fps= 78 q=12.0 size=N/A time=00:12:50.93 bitrate=N/A speed=26.3x frame= 2338 fps= 78 q=14.0 size=N/A time=00:12:52.62 bitrate=N/A speed=25.9x frame= 2378 fps= 78 q=13.0 size=N/A time=00:12:54.29 bitrate=N/A speed=25.5x frame= 2419 fps= 78 q=14.0 size=N/A time=00:12:56.01 bitrate=N/A speed=25.2x frame= 2459 fps= 78 q=15.0 size=N/A time=00:12:57.68 bitrate=N/A speed=24.8x frame= 2499 fps= 79 q=15.0 size=N/A time=00:12:59.34 bitrate=N/A speed=24.5x [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176.m3u8.tmp' for writing [segment @ 00000000036f3020] Opening 'C:\transcode\transcoding-temp\66a4668c614e1002c3b1066711c13176235.ts' for writing frame= 2537 fps= 78 q=17.0 size=N/A time=00:13:00.94 bitrate=N/A speed=24.2x frame= 2577 fps= 78 q=17.0 size=N/A time=00:13:02.61 bitrate=N/A speed=23.8x frame= 2618 fps= 79 q=17.0 size=N/A time=00:13:04.30 bitrate=N/A speed=23.5x frame= 2656 fps= 78 q=16.0 size=N/A time=00:13:05.90 bitrate=N/A speed=23.2x frame= 2695 fps= 78 q=17.0 size=N/A time=00:13:07.53 bitrate=N/A speed=22.9x frame= 2734 fps= 78 q=16.0 size=N/A time=00:13:09.17 bitrate=N/A speed=22.6x
Luke 42078 Posted December 12, 2017 Posted December 12, 2017 First, try installing the latest version of Emby Server from the website on top of your existing version. Thanks !
densma 12 Posted December 12, 2017 Author Posted December 12, 2017 Getting error during upgrade. Automatic upgrades not working anymore?
ebr 16174 Posted December 12, 2017 Posted December 12, 2017 However, your TV is not reporting that it supports DTS. What leads you to believe it does?
ebr 16174 Posted December 12, 2017 Posted December 12, 2017 Getting error during upgrade. Automatic upgrades not working anymore? Don't upgrade, just install from the website over your existing installation. No settings will be lost.
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