Constantly Crashing

[snydes 0]

the app seems to be constantly crashing even when it hasn't been used for a few days and is not in my recent tab. It'll say either report the problem or just 'Okay' to dismiss notification. it's very annoying as it completely covers everything making sure I HAVE to dismiss the notification. I can try to get logs if you wish.

[Luke 42077]

Hi, we're sorry to hear about this. Can you please describe exactly what you are doing when the app crashes? Have you clicked OK to submit a crash report? thanks.

[snydes 0]

Hi, we're sorry to hear about this. Can you please describe exactly what you are doing when the app crashes? Have you clicked OK to submit a crash report? thanks.

I'm doing anything, it happens randomly all the time out of nowhere, usually within other apps but has happened while emby was open as well at least once before.

The pop-up says 'Emby has unfortunately stopped' and says either ok or report it. I have reported it once but usually just hit okay to dismiss pop up.

 

Sent from my A0001 using Tapatalk

[snydes 0]

As you can see it happens out of nowhere. Was just scrolling Twitter and it popped up after I haven't opened it in days.

 

Sent from my A0001 using Tapatalk

[Luke 42077]

@@snydes when was the last time you submitted a report? Thanks !

[Luke 42077]

Additionally, can you please provide an app log from the last time this happened? (Or next time). You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Thanks !

[snydes 0]

@@snydes when was the last time you submitted a report? Thanks !

I'd say at least a week ago, the next time it happens I report it again. And will link them to this chat. As for the log I'll check how to and will upload ones from previous and the next time.

 

Sent from my A0001 using Tapatalk

[Luke 42077]

Thanks !

[snydes 0]

Here's a Google drive link to the Logs of previous errors or just logs in general I'm not sure. Tapatalk wouldn't allow me to upload them directly to here so I have to send a link.

 

https://drive.google.com/folderview?id=0B2CvCRalvAFlYnlCczV0cC1uWUU

 

Sent from my A0001 using Tapatalk

[Luke 42077]

Thanks. You'll also want to update to the latest version of the app.

[snydes 0]

Thanks. You'll also want to update to the latest version of the app.

Just got the new update now will let you know if it stops but I had this issue many months back but deleted the app instead of reporting it. No version has ever fixed it.

 

Phone is OnePlus One, 6.0.1, rooted, COS13.1 just to let you know

 

Sent from my A0001 using Tapatalk

[snydes 0]

Still have it crashing constantly all current updates

 

Sent from my A0001 using Tapatalk

[Luke 42077]

Can you provide a new app log? thanks !

[snydes 0]

https://drive.google.com/file/d/0B2CvCRalvAFlWTNHN201ZXZ2dDA/view?usp=drivesdk

 

Sent from my A0001 using Tapatalk

 

Here's all the logs currently in the folder

Edited May 25, 2017 by snydes

[Luke 42077]

@@snydes, can you update to the latest version of the app and let me know if the issue persists? if it does, please provide a new app log. thanks !

[snydes 0]

@@snydes, can you update to the latest version of the app and let me know if the issue persists? if it does, please provide a new app log. thanks !

I'm apparently with the newest version that is in the play store

 

Sent from my A0001 using Tapatalk

[Sammy 790]

I can't seem to get reliable playback of my music library on my home network. It'll play one song and maybe not even that then stop playing. It still shows in the notification bar as playing but there's no audio. I have to force close and even it still shows in the notification bar. Sometimes it shows it has stopped working and I have submitted a report via my phone at that point. Not exactly sure where, if anywhere, that report goes. This is not even video. I see no reason why the app should crash playing back mp3 or FLAC audio.

 

I have a Galaxy S7, BTW.

[Luke 42077]

We will take a look at the submitted reports, thanks.

[Sammy 790]

Here's a few logs from yesterday if they help. This happened yesterday and on Saturday while working in my garage and on my pool equipment while attempting playing back via Bluetooth to a portable bluetooth player.

 

 

df3e3e9e-5dba-4c88-aa22-250b989a05b8.log

9ca511eb-bceb-478e-b542-d3e74f6af022.log

df72d94d-333e-484b-aa7d-874719e8379e.log

76a6ca88-fff1-41e7-ac0d-7e0723cb5f10.log

[Luke 42077]

Thanks, will take a look.

[Sammy 790]

@Luke 

 

BTW, Thanks 

Edited June 5, 2017 by Sammy

[Sammy 790]

Any discoveries?

[Luke 42077]

It's being looked into, thanks !

[snydes 0]

You guys really need to fix this app as it makes my phone unusable and interrupts my daily use which extremely annoying and not one single update has ever fixed it. Here are some more logs I don't want to keep upload these really and I update the app as frequently as I am allowed through the play store so if I'm a version behind I can't help it but I doubt it'll fix this glitch.

 

https://drive.google.com/file/d/0B2CvCRalvAFlT1N0REljc0VNcFE/view?usp=drivesdk

 

Sent from my A0001 using Tapatalk

[Sammy 790]

I found when I replaced my Galaxy S4 with a Galaxy S7 a lot of my problems went away. Maybe it is the fact that this phone came out in 2014 and isn't up to the task of a modern app such as Emby? I couldn't run Emby or a lot of things reliably on that old phone and now I can. Just a thought.