some movies have stoppe working

[billy24752 0]

help please?

 

I recently changed my PC to supposedly a better one. however after having emby set up on my previous for around 2 years with no real problem I now have some movies have a stop start feel to them, others have no sound and some have a poor picture quality.

 

any suggestions

[Luke 42085]

Hi there @@billy24752, we're very sorry to hear about your issue. In order for us to best help you, can you please discuss some a specific example? With an example, please attach the information requested in how to report a problem. thanks !

[billy24752 0]

Hi please see attached the logs required.

 

in-terms of some specific examples,

 

the accountant has no sound but picture is ok

 

Indiana Jones and the last crusade the picture is very stop start. audio is okay but runs ahead of the picture.

 

thanks for any help

 

server-63629520610.txt

[Luke 42085]

Hi, it looks like you're using Emby Theater? in the coming days we're going to be rolling out a new version that will have a brand new and much more stable video player. If you'd like to play with it ahead of time you can do so here:

 

https://emby.media/community/index.php?/topic/46763-theater-mpv-test/

 

Thanks !

[billy24752 0]

just a quick note to say i think it has worked. the movies tha twere causing issues seem to be ok now.

 

thanks.

[Luke 42085]

Thanks for the feedback !