Playback issues

[Jeffpyn 1]

Hi,

 

Recently I have been have a number of playback issues. These issues have appeared when using emby theater, the web app and mobile app.

The issues include

• long load times (5 min ish)
• audio sync problems
• playback randomly stopping

I have include a log file from the server over short period of time while I was waiting for a recording to load in the web app, because an error is repeated and the log files can grow to 10's of MB fairly quickly

 

 

any help or suggestion would be appreciated as my wife has started using the C word (Cable)

 

 

server-63628987049.txt

[Smasher 3]

Same here...  when using Emby Server 3.2.13 on windows, and Kodi (emby backend), playback stops randomly, after 10-20 min.

Big pause with buffer issues..  or sometimes even an error, saying the source read is too slow.

 

I have downgraded to 3.2.12, all working perfectly again

 

Sorry, don't have a log.

[Luke 42086]

Hi there @@Jeffpyn, can you please discuss a specific example, making sure to mention what you attempted and at what time, and then please attach the emby server log for that time. thanks !

 

Additionally, please try removing the Cover Art and Kodi sync plugins and see if that helps with your load times. Thanks !

[Luke 42086]

Same here...  when using Emby Server 3.2.13 on windows, and Kodi (emby backend), playback stops randomly, after 10-20 min.

Big pause with buffer issues..  or sometimes even an error, saying the source read is too slow.

 

I have downgraded to 3.2.12, all working perfectly again

 

Sorry, don't have a log.

 

Hi there @@Smasher, we're very sorry to hear about this. In order for us to best help you, please discuss a specific example, and then provide the information requested in how to report a media playback issue. thanks !

[Jeffpyn 1]

Thanks for the quick response, removing Cover Art and Kodi sync plugins did seem to improve the load times, 

For the log file above, I simply restarted the server, went to  wired computer, opened chrome, then opened emby , tried play back a recording, waited 30sec to  1 min. then restarted the server. hoping I would capture the error before the log got too large due to repeated socket error

 

 

[Jeffpyn 1]

Test 2

here is a log file where I was able to get emby theater to jump out of playback by FF a couple times (cover art and Kodi sync uninstalled)

• Restarted server
• went to different  computer started emby theater (wirelessly connected, my unscientific testing by transfering large file show subatained transfer rates of 75 to 100 mbps) 
• started playback of the flash
• FF the flash
• watch the flash for a few secs
• FF the flash again
• emby jump back to the resume / play screen
• tried to resume the flash
• saw the spinning circle and then went to the normal playback view but had a black sceen
• exited emby theater

Hopefully this is the kind of info you are looking for, I am not as technical as some

 

 

server-63628990819.txt

[Luke 42086]

Ok, if this is just related to Emby Theater, it's going to be getting a brand new video player very soon, which will be much more stable and perform much better. This doesn't look like anything server related as far as I can tell.

 

If you'd like to try out the Emby Theater update, you can do that here:

 

https://emby.media/community/index.php?/topic/46763-theater-mpv-test/

 

Thanks !

[Jeffpyn 1]

Thanks, I will check it out