App crashed on starting

[alguem 1]

I had to downgrade Google Play Services because the last update crashes in ASUS TF101.

After a factory reset, Emby crashes always on starting.

Is there anything that I can do?

I send the report from the app, when prompted.

Thanks for your help.

470a64be-29e7-4d6d-a936-f625a7320a9f.log

[Luke 42077]

what version of android?

[alguem 1]

First it was 6.0.1, and now I have 4.4.4.

In both, Emby crashes when downgrading Google Play Services.

[Luke 42077]

@@alguem, do by any chance have older app logs from the last successful startup of the app? i would like to see one of those. thanks !

[alguem 1]

Only the logs of the last year...

https://emby.media/community/index.php?/topic/34433-skipping-and-chapters-dont-work/&do=findComment&comment=326335

[Luke 42077]

On android 6.0 do you have the android system webview installed from the play store? if not, are you able to install that?

[alguem 1]

Yes, I installed webview

[Luke 42077]

What version?

[alguem 1]

I don't know. I decided to downgrade the tablet to Android 4.4.4.

Here also the app crashes on starting up.

 

[spankys97 2]

Did you find a fix, as I am having the same problem.  I start Emby, push the Blue Live TV button, select a channel, and when I push play the circle goes round and round like it is trying to start, but then it crashes.   Sometime ago it started crashing, but then I would quickly start the app again and it would play.  I always had to start it two times, but now I can start it 5 times but it will not play.  I see it has opened the stream on WMC PVR. I have loaded Kodi into my phone and use the Emby addon and it will work fine.  I would rather use the Emby app though.  Phone is Samsung S4 running 4.2.2 Android

[spankys97 2]

UPDATE:  

I have noticed if I go into the Emby server and select Use External Players, then go to my phone and start the Emby App, select a live TV channel and then a little window pops up asking which player I want to use, so I select Kodi or another that I have installed, then Emby plays Live TV and does not crash.  Appears to be a problem with the internal Emby Player.  I have uninstalled and re- installed Emby App, but it did not correct the situation.  Please help.

[Luke 42077]

hi @@spankys97, this topic is about app startup, it looks like you are discussing app playback. Can you please provide an app log? You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Thanks.

[spankys97 2]

07:46:42.518 [main] INFO App - Enabling Crosswalk due to older android version

07:46:42.534 [main] DEBUG App - AndroidSyncFileRepository started. syncPath: /storage/emulated/0/Android/data/com.mb.android/files/sync

07:46:42.535 [main] INFO App - Enabling Crosswalk due to older android version

07:46:43.191 [main] INFO App - CrosswalkWebView completeCommand

07:46:43.219 [main] DEBUG App - Calling MediaSyncAdapter.updateSyncPreferences. syncPath: null

07:46:44.905 [JavaBridge] INFO App - Received instruction to updateCredentials

07:46:44.917 [JavaBridge] INFO App - AppVersion: 2.8.70

07:46:44.917 [JavaBridge] INFO App - DeviceId: 31e689e1675a5308

07:46:44.918 [JavaBridge] INFO App - DeviceName: SPHL720

07:46:45.135 [JavaBridge] INFO App - initStore called

07:46:45.136 [JavaBridge] DEBUG App - IAB helper created.

07:46:45.137 [JavaBridge] DEBUG App - Starting in-app billing setup.

07:46:45.149 [main] DEBUG App - Billing service connected.

07:46:45.150 [main] DEBUG App - Checking for in-app billing 3 support.

07:46:45.154 [main] DEBUG App - In-app billing version 3 supported for com.mb.android

07:46:45.157 [main] DEBUG App - Subscriptions AVAILABLE.

07:46:45.158 [main] DEBUG App - Starting async operation: refresh inventory

07:46:45.162 [Thread-14642] DEBUG App - Querying owned items, item type: inapp

07:46:45.162 [Thread-14642] DEBUG App - Package name: com.mb.android

07:46:45.180 [Thread-14642] DEBUG App - Sku is owned: com.mb.android.unlock

07:46:45.189 [Thread-14642] DEBUG App - Querying SKU details.

07:46:45.207 [Thread-14642] DEBUG App - Querying owned items, item type: subs

07:46:45.212 [Thread-14642] DEBUG App - Package name: com.mb.android

07:46:45.218 [Thread-14642] DEBUG App - Querying SKU details.

07:46:45.231 [Thread-14642] DEBUG App - Ending async operation: refresh inventory

07:46:45.243 [main] INFO App - Sending url to webView: IapManager.onStoreReady();

07:46:45.283 [JavaBridge] INFO App - getPurchaseInfos

07:46:45.284 [JavaBridge] INFO App - Checking purchase status of com.mb.android.unlock

07:46:45.286 [JavaBridge] DEBUG App - Starting async operation: refresh inventory

07:46:45.294 [Thread-14647] DEBUG App - Querying owned items, item type: inapp

07:46:45.301 [Thread-14647] DEBUG App - Package name: com.mb.android

07:46:45.306 [Thread-14647] DEBUG App - Sku is owned: com.mb.android.unlock

07:46:45.307 [Thread-14647] DEBUG App - Querying SKU details.

07:46:45.319 [Thread-14647] DEBUG App - Querying owned items, item type: subs

07:46:45.320 [Thread-14647] DEBUG App - Package name: com.mb.android

07:46:45.324 [Thread-14647] DEBUG App - Querying SKU details.

07:46:45.324 [Thread-14647] DEBUG App - queryPrices: nothing to do because there are no SKUs.

07:46:45.324 [Thread-14647] DEBUG App - Ending async operation: refresh inventory

07:46:45.325 [JavaBridge] INFO App - *** IsPurchased Result: com.mb.android.unlock Success

07:46:45.326 [JavaBridge] INFO App - Sending url to webView: window.IapManager.updateProduct("com.mb.android.unlock", true, "$4.49")

07:46:45.329 [JavaBridge] INFO App - Checking purchase status of emby.supporter.monthly

07:46:45.330 [JavaBridge] DEBUG App - Starting async operation: refresh inventory

07:46:45.331 [Thread-14649] DEBUG App - Querying owned items, item type: inapp

07:46:45.331 [Thread-14649] DEBUG App - Package name: com.mb.android

07:46:45.337 [Thread-14649] DEBUG App - Sku is owned: com.mb.android.unlock

07:46:45.338 [Thread-14649] DEBUG App - Querying SKU details.

07:46:45.349 [Thread-14649] DEBUG App - Querying owned items, item type: subs

07:46:45.350 [Thread-14649] DEBUG App - Package name: com.mb.android

07:46:45.354 [Thread-14649] DEBUG App - Querying SKU details.

07:46:45.354 [Thread-14649] DEBUG App - queryPrices: nothing to do because there are no SKUs.

07:46:45.354 [Thread-14649] DEBUG App - Ending async operation: refresh inventory

07:46:45.355 [JavaBridge] INFO App - *** IsPurchased Result: emby.supporter.monthly Failure

07:46:45.356 [JavaBridge] INFO App - Sending url to webView: window.IapManager.updateProduct("emby.supporter.monthly", false, "$6.50")

07:46:45.490 [main] INFO App - file:///android_asset/www/index.html: Line 0 : Uncaught (in promise) SecurityError: Failed to register a ServiceWorker: The URL protocol of the current origin ('file://') is not supported.

07:46:45.926 [Thread-14679] DEBUG App - mediabrowser.apiinteraction.discovery.ServerLocator>>> Request packet sent to: 255.255.255.255 (DEFAULT)

07:46:45.983 [Thread-14679] DEBUG App - mediabrowser.apiinteraction.discovery.ServerLocator>>> Done looping over all network interfaces. Now waiting for a reply!

07:46:46.966 [JavaBridge] INFO App - Executing chromecast action initialize request id: 1

07:46:46.969 [JavaBridge] INFO App - initialize origin_scoped 2D4B1DA3 2D4B1DA3

07:46:46.970 [JavaBridge] INFO App - lastAppId 2D4B1DA3

07:46:46.979 [Thread-14679] DEBUG App - Server discovery timed out waiting for response.

07:46:46.983 [Thread-14679] DEBUG App - Found 0 servers

07:46:47.043 [JavaBridge] INFO App - Received instruction to updateCredentials

07:46:48.075 [JavaBridge] INFO App - Executing chromecast action emitAllRoutes request id: 2

07:46:52.068 [JavaBridge] INFO App - Executing chromecast action emitAllRoutes request id: 3

07:46:55.678 [JavaBridge] INFO App - Received instruction to updateCredentials

07:47:02.088 [JavaBridge] INFO App - Executing chromecast action emitAllRoutes request id: 4

07:47:05.750 [main] INFO App - file:///android_asset/www/bower_components/emby-webcomponents/playback/playbackmanager.js?v=21: Line 2 : Uncaught (in promise) Error: serverId required!

07:48:56.501 [main] INFO App - MainActivity.onPause

[alguem 1]

Hi @@Luke, any clue about the problem on app startup? Thanks.

[Luke 42077]

I'm still looking into it. It's not obvious unfortunately and I do have older devices for testing that are starting up OK.

[alguem 1]

Thanks, @@Luke