Media starts then stops

[Mike2715 2]

I have just purchased the Emby App from Google Play. Installed on a ASUS Zen 10 Tablet. Running Android ver. 5.0.2. I am able to login to the app and view the home page. But when I start to view a movie the app will attempt to start and then just returns to the home page. I am able to select an external player and it works that way. I am also able to connect to the server with the web client and everything works from there. I have no idea where to look next.

 

Server version:

3.0.5782.0

 

App. version

2.5.57

 

 

2eba9b75-a729-4a2e-a185-10268f9a1fe1.log

server-63586964808.txt

[Luke 42077]

Hi, can you also supply a transcoding log from the server? thanks.

[Mike2715 2]

Sure here are the last 3, if they are not the right ones let me know where to look.

 

Mike

 

 

transcode-5c2b14ed-967b-48a9-9c6d-4d105a6a39cf.txt

transcode-a31f7ae5-7862-4f8e-aff7-4751d8411d8d.txt

transcode-ff59b0e7-137c-478a-831e-a44ff08aaacf.txt

[Luke 42077]

What is your bitrate setting in the app under settings -> playback?

[Mike2715 2]

It is set to auto.

[Mike2715 2]

Anything new on this??????

 

Mike

[Luke 42077]

Hi, have you tried the latest version of the app, which is 2.5.63? Are you saying the chrome browser on the very same device works fine?

[Mike2715 2]

Yes I am running the latest ver. 2.5.63. And yes Chrome Browser (ver. 47.0.2526.83) on the same device works perfectly. And I wanted to mention that this is happening on two identical tablets. They were bought at the same time.

 

Mike

[Luke 42077]

Interesting, thanks. We are using libvlc. Maybe for older versions of android we should offer an option to use the native player, then it should perform identical to chrome. 

[ebr 16169]

Interesting, thanks. We are using libvlc. Maybe for older versions of android we should offer an option to use the native player, then it should perform identical to chrome. 

 

He's on Lollipop...

[Luke 42077]

Ok, my mistake. I may still add that option though. We are also going to update libvlc soon and there's a good chance that will bring more improvements.

[Mike2715 2]

I thought Kitkat and Lollipop were the two most widely used Android versions being used. I don't think I would call it an older version.

 

Mike

[Mike2715 2]

Any idea when an update is coming out that fixes this issue? Before you ask I am at the latest ver. Kind of feel I wasted my money to buy the app and have to play my media in other ways. Browser etc.

 

Mike

[chambonito 0]

Same issue here. Native android app plays then stops. Changing bitrate to lowest will let it play but on the same device in same location web client works at full 1080p. An eta for a fix would be good.

[Luke 42077]

I am still trying to discover the cause of this. Since are all reporting a good experience with the native chrome player, i might just add an option to use the native player instead of libvlc.

[chambonito 0]

Thank you so much for your work Luke.  We sure appreciate you.

[Mike2715 2]

FYI: After the latest Emby Droid update, the player is now working from the problem I was having. Just wanted to let you know.

 

Mike

[pacoquindle 0]

I am having this problem as well. For certain videos they play for about 20 seconds the exit back to previous screen. No log file is prodused for these cases. These videos play in external player (mxplayer) and via roku and chromecast. Not sure if it is significant, but so far, all the videos that fail are .avi files.

Edited June 7, 2016 by pacoquindle

[Luke 42077]

I am having this problem as well. For certain videos they play for about 20 seconds the exit back to previous screen. No log file is prodused for these cases. These videos play in external player (mxplayer) and via roku and chromecast. Not sure if it is significant, but so far, all the videos that fail are .avi files.

 

Hi there, 

Can you please provide a log from the android app:

http://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

As well as a copy of the media info from the web client? thanks.