No PIN provided in Emby app iphone

[KingswayCastle 0]

When I try to access a server in Emby app, I’m asked to enter a log in instead of entering a pin through EmbyConnect. When I enter my login it says I don’t have permission to access the server (but I do, and I should be able to use the PIN to access it. I don’t get any prompt to enter a pin. 

[ebr 16834]

Hi.  What app are you using?  Who gave you access to their server?  What instructions did they give you?

[KingswayCastle 0]

Using The Emby App for iOS. I was given permission / access and am able to access from my AppleTV. I can’t access via my phone. I’m allowed up to 4 devices. 
 

speaking with the server owner and they’re at a loss too. We were expecting a prompt to enter a PIN through embyconnect.