Can't access remotely

[Zoolu 1]

I have been trying for weeks to get access remotely. I have the port forward, my nas has a static ip. I have triple check the settings. What am I missing? Thanks for any help 

[visproduction 369]

Zoo,  That's not enough info.  What hardware, app or web browser are you using?  Are you trying to connect with a direct Ethernet cable to the server, via Wifi?  What are you router settings and firewall permissions? Local IP 192... works if you are on the same router / network, otherwise access remotely needs to use the other real IP address.  Which are you trying to use when you say remotely.  You cannot access remotely from another Internet access point using 192... address.

[Zoolu 1]

Sorry, I am trying to login from my android phone, I have a ds218 +, which is hard wired with a satic ip, if I am on my network it's find I can't login if I'm not on my network. Router settings is attached in picture thanks 

[Luke 42989]

Have you checked to see if your isp is using a cgnat?

[Zoolu 1]

No I haven't, do I have to call them? It's a, local net company. Any way to check. Thanks 

[Luke 42989]

Hi, we mention that in our Connecting from Client Apps

 guide. please go through that and let us know if it helps. Thanks.

[Zoolu 1]

Yes I tried that a couple times. 

[Luke 42989]

21 minutes ago, Zoolu said:

Yes I tried that a couple times. 

What exactly in the guide did you try? And what exactly happened?

[Zoolu 1]

I did exactly what the guild said, I check it several times, it connects fine untill my android device is not connected to my home network exactly 

[Luke 42989]

Can you please show and tell us what you did? What were the cgnat results?

[Zoolu 1]

Thanks for everyone's help I have a cgnat, they want $10 a month to do it the other way not worth it,I was wondering because I tried everything a couple of times. Thanks for the help again 

[Luke 42989]

Just now, Zoolu said:

Thanks for everyone's help I have a cgnat, they want $10 a month to do it the other way not worth it,I was wondering because I tried everything a couple of times. Thanks for the help again 

The alternative is having to setup a vpn or tailscaoe on your client machines before they can connect. If there are going to be a lot of clients, that $10 will save you the trouble of having to do that.

[Luke 42989]

But yes that does seem like a lot. Usually I hear people paying around $5 for it.

[Zoolu 1]

I probably won't use it much out of network. I'll look into a VPN and tailscaoe. Thanks for the help 

[Luke 42989]

Let us know how things go. Thanks.