Can't access remotely

[Zoolu 0]

I have been trying for weeks to get access remotely. I have the port forward, my nas has a static ip. I have triple check the settings. What am I missing? Thanks for any help 

[visproduction 369]

Zoo,  That's not enough info.  What hardware, app or web browser are you using?  Are you trying to connect with a direct Ethernet cable to the server, via Wifi?  What are you router settings and firewall permissions? Local IP 192... works if you are on the same router / network, otherwise access remotely needs to use the other real IP address.  Which are you trying to use when you say remotely.  You cannot access remotely from another Internet access point using 192... address.

[Zoolu 0]

Sorry, I am trying to login from my android phone, I have a ds218 +, which is hard wired with a satic ip, if I am on my network it's find I can't login if I'm not on my network. Router settings is attached in picture thanks 

[Luke 42979]

Have you checked to see if your isp is using a cgnat?

[Zoolu 0]

No I haven't, do I have to call them? It's a, local net company. Any way to check. Thanks 

[Luke 42979]

Hi, we mention that in our Connecting from Client Apps

 guide. please go through that and let us know if it helps. Thanks.