Slow Loading Playlists

[brucesnelgrove 1]

I'm running a TM F4-424 Pro On TOS 6 and Emby 4.9.3.0.

I've recently migrated from Plex and rebuilt the playlists manually.

Everything runs super fast, EXCEPT for the playlists.

Emby opens the Playlist Library fast, when I open(not play) a Playlist, it takes about 30 seconds to load. This is the only aspect of the server that behaves this way.

I have double checked the settings and permissions for both Emby and 424 PRO.

Each Playlist is either all audio, or all music video, never combined.

I have noticed that the server store all playlists in the same folder(userplaylists). 

This was a sudden development.

Could storing the playlists this way be causing the problem?

Can you separate the audio and video playlists?

If I do have to separate what do I name the new folder?

I've included screen shots of the process(that's how long it takes.

 

[Luke 42522]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[brucesnelgrove 1]

Thanks for the reply.

I intentially opened 2 playlist to demonstrate problem. I wasn't sure which one to include, so I included the last 3.

embyserver.txt hardware_detection-63913658755.txt embyserver-63913658538.txt

[Luke 42522]

On 5/6/2026 at 12:12 PM, brucesnelgrove said:

Thanks for the reply.

I intentially opened 2 playlist to demonstrate problem. I wasn't sure which one to include, so I included the last 3.

embyserver.txt 55.4 kB · 0 downloads hardware_detection-63913658755.txt 171.09 kB · 0 downloads embyserver-63913658538.txt 3.6 MB · 0 downloads

Hi, did you notice your logs filled with these:

	NetVips.VipsException: NetVips.VipsException: unable to load from file /Volume1/GaDo_Storage1/MediaSource/TV Shows/Shoresy/Season 1/Shoresy.S01E02.Veteran.Presence.1080p.HULU.WEB-DL.DDP5.1.H.264-SMURF[eztv.re]-thumb.jpg
	VipsForeignLoad: file "/Volume1/GaDo_Storage1/MediaSource/TV Shows/Shoresy/Season 1/Shoresy.S01E02.Veteran.Presence.1080p.HULU.WEB-DL.DDP5.1.H.264-SMURF[eztv.re]-thumb.jpg" does not exist
	

and 

	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/Volume1/GaDo_Storage1/MediaSource/TV Shows/Shoresy/Season 1/Shoresy.S01E02.Veteran.Presence.1080p.HULU.WEB-DL.DDP5.1.H.264-SMURF[eztv.re]-thumb.jpg' is denied.
	 ---> System.IO.IOException: Permission denied

Clearing up those permissions problems will likely help improve the performance of the server.

[brucesnelgrove 1]

Sorry for the delay, I've been out of town.

Thanks for pointing that out.

I'll look into this week and get back to you.

Thank you.

[brucesnelgrove 1]

I confirmed permissions for  the files you outlined and the rest of my media files

fyi- the files outlined weren't in any playlists or collections.

I tried downloading Playlists to my iphone and ipad. It failed because it downloaded just the audio files separately, no playlist . 

I am also getting " no streaming channels available" errors which is a recent development.

Tried rebuilding db - no go.

Problems seems to concentrated in Playlist feature of Emby.

[brucesnelgrove 1]

This is what I've been encountering both in Playlists and regulat audio files. 

Don't know if it's related.

[Luke 42522]

On 5/19/2026 at 2:27 PM, brucesnelgrove said:

This is what I've been encountering both in Playlists and regulat audio files. 

Don't know if it's related.

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[brucesnelgrove 1]

This is error when I attempted to "shuffle" directly from the music folder.

This does not happen on iOS.

embyserver-2.txt

[Luke 42522]

On 5/30/2026 at 11:42 AM, brucesnelgrove said:

This is error when I attempted to "shuffle" directly from the music folder.

This does not happen on iOS.

embyserver-2.txt 1.99 MB · 0 downloads

Maybe this is your issue? 

2026-05-30 09:38:00.006 Error UniversalAudioService-0HNLS95NDSS62:00000001: Error processing request
	*** Error Report ***
	Version: 4.9.3.0
	Command line: /Volume1/@apps/emby/emby-server/system/EmbyServer.dll -programdata /Volume1/Emby -ffdetect /Volume1/@apps/emby/emby-server/bin/ffdetect -ffmpeg /Volume1/@apps/emby/emby-server/bin/ffmpeg -ffprobe /Volume1/@apps/emby/emby-server/bin/ffprobe -defaultdirectory /mnt/public -updatepackage emby_TOS5_APP_{version}_x86_64.tpk
	Operating system: Linux version 6.1.120+ (root@51f02058744a) (x86_64-tnas-linux-gnu-gcc.br_real (Buildroot 2023.08.1) 13.2.0, GNU ld (GNU Binutils) 2.40) #52 SMP PREEMP
	OS/Process: x64/x64
	Framework: .NET 8.0.22
	Runtime: Volume1/@apps/emby/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /Volume1/Emby
	Application path: /Volume1/@apps/emby/emby-server/system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/Volume1/GaDo_Storage1/MediaSource/Music/Andrea Bocelli/Passione (Super Deluxe Edition)/Love Me Tender.mp3' is denied.
	 ---> System.IO.IOException: Permission denied

The server is being denied access to the file. Can you get this corrected and then try again?