Scan Library Files

[HeroLeam 11]

I don't know why it's not finding the movie Zootopia 2. I click on "scan library files" and the movie still isn't found. I've already removed it from the folder and put it back in, and it still doesn't appear in the panel. Does anyone know why it's not showing up to watch? The other libraries are fine; I add them and they appear. It's just this movie that isn't showing up.

[SamES 1076]

What files are in the folder?

[Sammy 790]

 

[HeroLeam 11]

4 hours ago, SamES said:

What files are in the folder?

[Luke 42184]

What are the complete contents of the folder?

[HeroLeam 11]

1 hour ago, Luke said:

What are the complete contents of the folder?

This folder, "mntRIB\hde4TB_4\Filme\Animações," is the path configured in the "Animações" library. This main library folder contains folders for animated films, and within each animation folder is the .mkv video file. All the files appear in Emby in the "Animações" library, but this specific file won't upload at all. I've already forced it to load, removed it from the folder and put it back, and it still doesn't work. I don't know why...