Scan Library Files

[HeroLeam 11]

I don't know why it's not finding the movie Zootopia 2. I click on "scan library files" and the movie still isn't found. I've already removed it from the folder and put it back in, and it still doesn't appear in the panel. Does anyone know why it's not showing up to watch? The other libraries are fine; I add them and they appear. It's just this movie that isn't showing up.

[SamES 1088]

What files are in the folder?

[Sammy 791]

 

[HeroLeam 11]

4 hours ago, SamES said:

What files are in the folder?

[Luke 42312]

What are the complete contents of the folder?

[HeroLeam 11]

1 hour ago, Luke said:

What are the complete contents of the folder?

This folder, "mntRIB\hde4TB_4\Filme\Animações," is the path configured in the "Animações" library. This main library folder contains folders for animated films, and within each animation folder is the .mkv video file. All the files appear in Emby in the "Animações" library, but this specific file won't upload at all. I've already forced it to load, removed it from the folder and put it back, and it still doesn't work. I don't know why...

[TMCsw 260]

Show us what these two commands return:

ls -lah "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2"
namei -l "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2/[2025] Zootopia 2.mkv"

 

[HeroLeam 11]

57 minutes ago, TMCsw said:

Show us what these two commands return:

ls -lah "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2"
namei -l "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2/[2025] Zootopia 2.mkv"

 

ribtherobot@RIB:~$ ls -lah "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2"
total 6,7G
drwxrwxrwx 1 1000 1000    0 mar 17 16:23  .
drwxrwxrwx 1 1000 1000  68K mar 17 16:23  ..
-rwxrwxrwx 1 1000 1000 6,7G mar 17 16:26 '[2025] Zootopia 2.mkv'
ribtherobot@RIB:~$ namei -l "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2/[2025] Zootopia 2.mkv"
f: /mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2/[2025] Zootopia 2.mkv
drwxr-xr-x root        root        /
drwxrwsrwx ribtherobot ribtherobot mnt
drwxrwxrwx 1000        1000        hde4TB_4
drwxrwxrwx 1000        1000        Filme
drwxrwxrwx 1000        1000        Animações
drwxrwxrwx 1000        1000        [2025] Zootopia 2
-rwxrwxrwx 1000        1000        [2025] Zootopia 2.mkv
ribtherobot@RIB:~$

 

[Luke 42312]

OK please run a library scan and then attach the emby server log. Thanks.

[HeroLeam 11]

15 hours ago, Luke said:

OK please run a library scan and then attach the emby server log. Thanks.

I did the scan, and here's the log. If you need anything else for the diagnosis, just let me know.

embyserver.txt

[Luke 42312]

What makes you think it's not finding zootopia 2?

[HeroLeam 11]

53 minutes ago, Luke said:

What makes you think it's not finding zootopia 2?

Because of this, it doesn't appear at the top, even though it's filtered by release date, and if you search, only the first movie appears...

Oh, and usually when the file is found, it saves the thumbnails, folder, etc. of the movie in the folder, but only the video file is inside.

Example below: movie 1 has the images, and movie 2 has nothing, which suggests that the metadata, etc., weren't uploaded.

ribtherobot@RIB:~$ ls "/mnt/hde4TB_4/Filme/Animações/[2025] Zootopia 2"
'[2025] Zootopia 2.mkv'
ribtherobot@RIB:~$ ls "/mnt/hde4TB_4/Filme/Animações/[2016] Zootopia"
'[2016] Zootopia.mkv'   clearlogo.png   fanart.jpg   poster.jpg

 

Edited March 19 by HeroLeam

[HeroLeam 11]

I found the problem: he's included in the first movie as if it were a "second version." How do we prevent that from ever happening?

 

[Lessaj 487]

https://emby.media/support/articles/Movie-Naming.html

[HeroLeam 11]

4 hours ago, Lessaj said:

https://emby.media/support/articles/Movie-Naming.html

In my case, is it just a matter of reversing it [2025] Zootopia 2 > Zootopia (2025), and that should solve it?

[Lessaj 487]

26 minutes ago, HeroLeam said:

In my case, is it just a matter of reversing it [2025] Zootopia 2 > Zootopia (2025), and that should solve it?

I would recommend Zootopia 2 (2025) at minimum - others like putting the tmdb id in the folder name for easier identification as well.