Roku sees server, but shows no users and I can't log into my user profile

[KylerMarkle 1]

If there's any network information you need to help, just let me know.  Thanks

[speechles 2060]

34 minutes ago, KylerMarkle said:

If there's any network information you need to help, just let me know.  Thanks

Is this your own Emby server you have control of? Are your users connected manually or using Emby connect?

[KylerMarkle 1]

My own server; I used emby connect, I've tried unsuccessfully to connect manually

[speechles 2060]

This is inside your own LAN? If so, you can disregard Emby connect unless you want to connect remotely. If you are connect locally. Which is the case, when both the server and the Roku exist at your house. To avoid disruption during internet outages. I would configure the user manually so that if ever the internet isn't reachable you would still have access to your Emby server using that manually created user over your LAN.

Does it show any errors on the Roku (error numbers, error strings, anything?) when trying to connect manually? To recreate an entirely new install on the Roku you would need to delete all the Emby apps from that Roku. Then restart the Roku so it deletes the app cache stored for Emby. Then install Emby on the Roku again and start it. You will be presented as if it was the first time you've ever used the app. You should then choose to skip and connect manually.

After that enter everything matching the web dashboard for your LAN IP address and host. Then enter your username and password you assigned to that user in your Emby server settings when you set up that user. 

When you set a user up manually you set their password. They then must complete this challenge when presented with the password box on the Roku. With Emby Connect the password is the same as you would use on this forum to login to that user. You want to avoid using Emby Connect on a local connection because it requires working internet to log in. You might have times when the internet dips and then you are locked out of Emby on your Roku unless you at that time manually enter the information.

Edited yesterday at 12:26 AM by speechles

[KylerMarkle 1]

26 minutes ago, speechles said:

This is inside your own LAN? If so, you can disregard Emby connect unless you want to connect remotely. Which is the case, when both the server and the Roku exist at your house. To avoid disruption during internet outages. I would configure the user manually so that if ever the internet isn't reachable you would still have access to your Emby server using that manually created user over your LAN.

Does it show any errors on the Roku (error numbers, error strings, anything?) when trying to connect manually? To recreate an entirely new install on the Roku you would need to delete all the Emby apps from that Roku. Then restart the Roku so it deletes the app cache stored for Emby. Then install Emby on the Roku again and start it. You will be presented as if it was the first time you've ever used the app. You should then choose to skip and connect manually.

After that enter everything matching the web dashboard for your LAN IP address and host. Then enter your username and password you assigned to that user in your Emby server settings when you set up that user. 

When you set a user up manually you set their password. They then must complete this challenge when presented with the password box on the Roku. With Emby Connect the password is the same as you would use on this forum to login to that user. You want to avoid using Emby Connect on a local connection because it requires working internet to log in. You might have times when the internet dips and then you are locked out of Emby on your Roku unless you at that time manually enter the information.

Yes, it's inside the LAN, though I'm not sure if the roku is on a subnet or something like that.

I've tried to connect manually and it says it can't communicate with the server, using both LAN or WAN IP address listed inside EMBY.

Edited yesterday at 12:42 AM by KylerMarkle

[speechles 2060]

49 minutes ago, KylerMarkle said:

Yes, it's inside the LAN, though I'm not sure if the roku is on a subnet or something like that.

I've tried to connect manually and it says it can't communicate with the server, using both LAN or WAN IP address listed inside EMBY.

Is this a Windows PC? Is the network type set to Public or Private? You need to make sure the network type is set to Private.

Edited yesterday at 01:31 AM by speechles

[KylerMarkle 1]

Windows, yes.  My computer is connected via ethernet cable and says it's a private network.

[speechles 2060]

The Roku is connected to the same router the Emby server is connected through? In other words, there isn't a double NAT situation going on is there? Where you have two routers on the same network each assign their own dhcp?

Do you run any anti-virus that might be causing Emby to be invisible? You might need to make an exception for Emby if so. With Windows Firewall Emby should have already made the exception. You can temporarily disable Windows Firewall then try to connect and see if that makes it so the Roku can connect to the server.

[KylerMarkle 1]

Yes, albeit on wifi instead of ethernet.

No anti-virus aside from the default windows built in stuff.  All the Emby stuff is also set to allow in Windows defender firewall.

[speechles 2060]

Is UPnP disabled on your router?

If you have UPnP enabled and this setting checked it should just work.
If you do not want to enable UPnP the guide below explains what to do.

https://emby.media/support/articles/Connectivity.html

[KylerMarkle 1]

Network discovery is on.  For the IP address of the server, should I be including the http: and the :8096 port at the end?

I'm sure I've tried every variation at this point, just want to make sure.

[KylerMarkle 1]

I'm assuming I'm missing something simple and early.  Is there something I have to do to confirm the server is up?

[KylerMarkle 1]

Something weird I've noticed as well since I've tried the whole "uninstall emby" thing a number of times; even after uninstalling on my roku and re-installing, it still has the server memorized, but it's the previous default name of the server which I've since changed.  I've also uninstalled emby and unplugged the roku for minutes, and the same strangeness persists.  Not sure if it matters, but figured I'd mention it.

[ebr 16305]

Can you access the server from a browser on your phone on the same wifi network?

Have you checked your firewall?

[KylerMarkle 1]

Good question; how do I confirm that?  Trying to enter the URL in chrome on either my phone or desktop just searches google for the http.

[KylerMarkle 1]

Going to http://localhost:8096 seems to show the server?

 

[KylerMarkle 1]

Emby is set to go through the firewall 

[ebr 16305]

3 hours ago, KylerMarkle said:

Going to http://localhost:8096 seems to show the server?

 

That would only work on the same machine where the server is running.

3 hours ago, KylerMarkle said:

Trying to enter the URL in chrome on either my phone or desktop just searches google for the http.

Exactly what url are you entering?  Are you sure the IP address is correct?

[KylerMarkle 1]

Either of these:


First one is about:blank#blocked, the other refused to connect.

[KylerMarkle 1]

The LAN access also doesn't look like any IP address I've ever seen

[speechles 2060]

You need to disable IPv6 on your network adapter. Windows updates like to enable some stupid settings.

https://support.privadovpn.com/kb/article/879-how-to-disable-ipv6-on-windows-11/

Edited 5 hours ago by speechles

[KylerMarkle 1]

Yep, that fixed it.  Thank you!

[speechles 2060]

1 hour ago, KylerMarkle said:

Yep, that fixed it.  Thank you!

You are welcome. Others may have this same issue and stumble across this months/years later. Its nice you followed up and came back to mention it. Rather than the opposite I see on most forums. Where you never know if the issue was ever really fixed or what the solution was. A couple of fixes are mentioned and the OP just disappears from the thread. Nice that this one gets wrapped up with a bow. Thank you.

Edited 3 hours ago by speechles

[pwhodges 2023]

That also means that there is something wrong with your IPv6 setup, because there is no inherent reason for it not to work (it's the default over IPv4 in modern operating systems - and works just fine here).  

But if this workaround (for that's what it is) works for you, that's OK.

Paul

 

[speechles 2060]

I also have the same thing done on the PC hosting my Emby server on Windows. Why would I want to use an IPv6 address used to access my Emby server?