Roku sees server, but shows no users and I can't log into my user profile

[KylerMarkle 0]

If there's any network information you need to help, just let me know.  Thanks

[speechles 2060]

34 minutes ago, KylerMarkle said:

If there's any network information you need to help, just let me know.  Thanks

Is this your own Emby server you have control of? Are your users connected manually or using Emby connect?

[KylerMarkle 0]

My own server; I used emby connect, I've tried unsuccessfully to connect manually

[speechles 2060]

This is inside your own LAN? If so, you can disregard Emby connect unless you want to connect remotely. If you are connect locally. Which is the case, when both the server and the Roku exist at your house. To avoid disruption during internet outages. I would configure the user manually so that if ever the internet isn't reachable you would still have access to your Emby server using that manually created user over your LAN.

Does it show any errors on the Roku (error numbers, error strings, anything?) when trying to connect manually? To recreate an entirely new install on the Roku you would need to delete all the Emby apps from that Roku. Then restart the Roku so it deletes the app cache stored for Emby. Then install Emby on the Roku again and start it. You will be presented as if it was the first time you've ever used the app. You should then choose to skip and connect manually.

After that enter everything matching the web dashboard for your LAN IP address and host. Then enter your username and password you assigned to that user in your Emby server settings when you set up that user. 

When you set a user up manually you set their password. They then must complete this challenge when presented with the password box on the Roku. With Emby Connect the password is the same as you would use on this forum to login to that user. You want to avoid using Emby Connect on a local connection because it requires working internet to log in. You might have times when the internet dips and then you are locked out of Emby on your Roku unless you at that time manually enter the information.

Edited 2 hours ago by speechles

[KylerMarkle 0]

26 minutes ago, speechles said:

This is inside your own LAN? If so, you can disregard Emby connect unless you want to connect remotely. Which is the case, when both the server and the Roku exist at your house. To avoid disruption during internet outages. I would configure the user manually so that if ever the internet isn't reachable you would still have access to your Emby server using that manually created user over your LAN.

Does it show any errors on the Roku (error numbers, error strings, anything?) when trying to connect manually? To recreate an entirely new install on the Roku you would need to delete all the Emby apps from that Roku. Then restart the Roku so it deletes the app cache stored for Emby. Then install Emby on the Roku again and start it. You will be presented as if it was the first time you've ever used the app. You should then choose to skip and connect manually.

After that enter everything matching the web dashboard for your LAN IP address and host. Then enter your username and password you assigned to that user in your Emby server settings when you set up that user. 

When you set a user up manually you set their password. They then must complete this challenge when presented with the password box on the Roku. With Emby Connect the password is the same as you would use on this forum to login to that user. You want to avoid using Emby Connect on a local connection because it requires working internet to log in. You might have times when the internet dips and then you are locked out of Emby on your Roku unless you at that time manually enter the information.

Yes, it's inside the LAN, though I'm not sure if the roku is on a subnet or something like that.

I've tried to connect manually and it says it can't communicate with the server, using both LAN or WAN IP address listed inside EMBY.

Edited 2 hours ago by KylerMarkle

[speechles 2060]

49 minutes ago, KylerMarkle said:

Yes, it's inside the LAN, though I'm not sure if the roku is on a subnet or something like that.

I've tried to connect manually and it says it can't communicate with the server, using both LAN or WAN IP address listed inside EMBY.

Is this a Windows PC? Is the network type set to Public or Private? You need to make sure the network type is set to Private.

Edited 1 hour ago by speechles

[KylerMarkle 0]

Windows, yes.  My computer is connected via ethernet cable and says it's a private network.

[speechles 2060]

The Roku is connected to the same router the Emby server is connected through? In other words, there isn't a double NAT situation going on is there? Where you have two routers on the same network each assign their own dhcp?

Do you run any anti-virus that might be causing Emby to be invisible? You might need to make an exception for Emby if so. With Windows Firewall Emby should have already made the exception. You can temporarily disable Windows Firewall then try to connect and see if that makes it so the Roku can connect to the server.

[KylerMarkle 0]

Yes, albeit on wifi instead of ethernet.

No anti-virus aside from the default windows built in stuff.  All the Emby stuff is also set to allow in Windows defender firewall.

[speechles 2060]

Is UPnP disabled on your router?

If you have UPnP enabled and this setting checked it should just work.
If you do not want to enable UPnP the guide below explains what to do.

https://emby.media/support/articles/Connectivity.html