Emby suddenly stopped working.

[sa2000 695]

2 hours ago, Zenith Media said:

Okay, I just tried it myself, it will not allow me to login. It says, "Invalid username or password. Please try again."

I suggest changing the password for the username on the server and you try yourself again with the new password and manual login. 

[Luke 42208]

@Zenith Mediaplease let us know if this helps. Thanks.

[Zenith Media 8]

Okay. I used my son's phone since my phone might have too much emby history influence. 

I tried to login to my dad's profile and this is what came up...I changed the password in the user profile multiple times. I deleted the previous password, saved. Went back in and added a different password, saved. 

[Luke 42208]

40 minutes ago, Zenith Media said:

Okay. I used my son's phone since my phone might have too much emby history influence. 

I tried to login to my dad's profile and this is what came up...I changed the password in the user profile multiple times. I deleted the previous password, saved. Went back in and added a different password, saved. 

HI, looks like you set Device Access on the user you are trying to sign in with. Try undoing that and granting them access to all devices:

Users

[Zenith Media 8]

Okay. I did. I will update asap.

[Zenith Media 8]

Update. 

He tried it on his phone after I changed the password and updated the device access.

It worked. He is able to login and access the server. I just checked back with him and he is still able to connect on his phone. He have not tried it at his house yet.

Appreciate all of the help and effort from all you. Been awaiting this for a long time.

sa2000

Luke

[sa2000 695]

Great

So it was a combination of issues

- multiple routers

- port forwading issues

- wrong password 

- device access restriction 

Edited 4 hours ago by sa2000

[Zenith Media 8]

Mostly. I think the password was correct, but the device settings set it up for success.

[sa2000 695]

45 minutes ago, Zenith Media said:

I think the password was correct, but the device settings set it up for success.

But the message on the screen relating to the device access settings was very clear and you did not mention that earlier - that is why i thought you may have had a password issue as well

Glad that it is all resolved

 

 

[Zenith Media 8]

I did not know until I went through process myself on a different device. That is why I took a picture of it and posted it. What is obvious to one, might not be so obvious to others and visa versa.

Thanks again for your help.