We're unable to connect to the selected server right now.

[DesiTonio 0]

Good morning, good afternoon,

 

I am new to emby, and so far everything worked flawlessly, until I tried to get it on my TV. I can enter the pin, and then get to the screen where I enter my server info. That's when I get the error message from the topic title, "We're unable to connect to the selected server right now." Note that it seems to be instantaneous, not trying for a few seconds and failing.

 

Required information: the TV and TV app

TV Brand: Philips

TV model: 65oled759/12

TV software: TPN248E_V248.004.125.171

App version: Unclear, have not figure out how to check it

 

Required information about the server and network

Server version: 4.9.3.0

The server is on a Windows computer on the same local network as the TV. The network is set as "private" on the computer hosting the server. The local IP of the server is 192.168.0.23, the one of the TV is 192.168.0.6. I have tried entering the ip alone, and http://ip, for the same result. I got the ip both from the emby Dashboard and from running "ipconfig" in powershell.

Windows Defender Firewall is allowing "embyserver.exe" and "emby server port" 7359, 8096 and 8920, for both private and public.

Connecting from another windows laptop on the same network, both through the dedicated application and through a browser, works.

The server has a VPN activated. I attempted adding 10.2.0.0/24:192.168.0.0/24 in the "LAN networks" field, but it has not helped. Full disclaimer, I do not understand this part, but copied and adapted it from https://emby.media/support/articles/Connectivity.html.

 

Troubleshooting so far

Following the link copied just above, I have:

- Tried connecting on a third equipment through a browser: it works

- Verified that my network was private. It is. Unclear if the VPN has an impact on this, but deactivating the VPN does not help.

- Open port in firewall: was already done, but checked.

- Antivirus scan: Not done, the computer was a fresh windows install 10 days ago. Could still be the issue, but I see it as unlikely.

- Configure "LAN networks": I tried to add something for the VPN as mentioned above. I did not remove it when I did the test with a deactivated VPN.

- Router AP isolation: the TV and the two computers are not wired. Only the TV is failing

- External connections: not relevant to my use case.

No logs seem to be created when I select "connect" and get the error.

 

Many thanks for any suggestion!

[DesiTonio 0]

I just noticed I posted in "Samsung Smart TV" instead of "Other Smart TV". My apologies for the mistake. I do not seem to be able to move the topic myself, could a moderator do it? Many thanks!

[pünktchen 1409]

It seems only one person is able to connect to his Emby server through the app on TitanOS.

[DesiTonio 0]

Thanks for the reply. An interesting and slightly depressing read. Hopefully that will get fixed at some point.

[Luke 42077]

HI, the Titan dev team has let us know they are working on something, but as of now I think you will need to use your remote address and also have SSL setup for your server.