Playback issues with certain shows on Sony Bravia using Emby app

[Zaryt 0]

Hi everyone, I’m new to using Emby and streaming from a NAS, so I could use some guidance. I have a 2019 Sony Bravia TV and most streaming apps like YouTubeTV and Netflix work fine. Emby mostly works too, but one show is causing problems. The first episode freezes on the first frame and eventually plays, but there’s no audio. The next episode just shows a black screen, with sound for a few seconds before it stops. All the files were created with MakeMKV and play fine on my Apple TV and Roku TV, so I know the files themselves aren’t the problem. I’m not sure if it’s an Emby setting, a codec issue, or something else. Any tips on how to fix this?

[Luke 42519]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[jonniekerry 0]

Hi everyone,

I'm new to using Emby with a NAS setup and could use some advice. I have a 2019 Sony Bravia TV, and most streaming apps, including YouTube TV and Netflix, work without any issues. Emby generally works well too, except for one particular show.

The first episode freezes on the opening frame for a while before it eventually starts playing, but there's no audio. When I try the second episode, I only get a black screen. Audio plays briefly for a few seconds and then cuts out completely.

All of these files were created using MakeMKV and play perfectly on both my Apple TV and Roku TV, so I don't think the files themselves are corrupted. I'm wondering if this could be related to an Emby setting, a codec compatibility issue, or something else specific to the Sony TV app.

Has anyone experienced something similar or have suggestions on what I should check? Any help would be greatly appreciated.

[ebr 16430]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[cnieuweboer 1]

Also having issues with the Android (not the tv version) playback on specific files, on a Sony tv. While the Android tv app plays those without problems. But that has other (lesser) problems, where the proposed fix seems to be to use the normal Android app. The attached image is what I see on my tv.

In the server log it's the last played file "Blood-C - S01E01.mkv"

embyserver.txt

Edited 2 hours ago by cnieuweboer

[cnieuweboer 1]

The codec info is as follows (from MPC-HC file properties)

Video: MPEG4 Video (H264) 1920x1080 23.976fps [V: BD 1080p 10bit [Yousei-raws] [jpn] (h264 high 10 L4.1, yuv420p10le, 1920x1080) [default,forced]]
Audio: FLAC (framed) 48000Hz 6ch 6912kbps [A: English 5.1 FLAC [eng] (flac, 48000 Hz, 5.1(side), s24) [forced]]
Audio: FLAC (framed) 48000Hz stereo 2304kbps [A: Japanese 2.0 FLAC [jpn] (flac, 48000 Hz, stereo, s24)]
Subtitle: Advanced SubStation Alpha [S: Signs & Songs [eng] (ass) [default,forced]]
Subtitle: Advanced SubStation Alpha [S: Full Subtitles [Underwater modified] [eng] (ass)]
Subtitle: Advanced SubStation Alpha [S: Full Subtitles [Doki modified] [eng] (ass)]
Subtitle: UTF-8 [S: No subtitles]

Disabling de subtitles doesn't make a difference.

Edited 1 hour ago by cnieuweboer

[visproduction 360]

Maybe your Sony TV does not support this video codec high 10? 
DNLA settings for this particular Sony TV model?

6 Channel Flac is a very high bitrate audio that could be too much for transcoding to manage in real time. The audio is forced.  Can you remux the audio with some 3rd party transcoder to a more standard AAC stereo and see if that helps.  I suspect the high end audio to be perhaps the cause.

Related to video rowbyte stride error?
 https://stackoverflow.com/questions/52162053/can-an-sdp-error-cause-stream-corruption
 https://learn.microsoft.com/en-us/troubleshoot/microsoft-edge/development/video-playback-issues

Possible code that can help:
 https://github.com/opencv/opencv/issues/25886

From search for video:

https://duckduckgo.com/?q=video+rowbyte%2Fstride+error+playback&ia=web

[cnieuweboer 1]

If my tv didn't support the codec, why would the Emby Android tv app play it without issues, without transcoding?
Selecting the Japanese stereo track (before the video starts) didn't change anything. And that is far lower bitrate.
The audio itself plays fine, the problem is the video as shown in the screenshot.

But still, I tested by converting to stereo AAC:

Video: MPEG4 Video (H264) 1920x1080 23.976fps [V: h264 high 10 L4.1, yuv420p10le, 1920x1080]
Audio: AAC 48000Hz stereo [A: aac lc, 48000 Hz, stereo]

Didn't change anything.

[cnieuweboer 1]

Just transcoding the video to "-c:v av1_nvenc -rc constqp -qp 23 -preset slow -pix_fmt p010le", and copying the audio/subtitle tracks, did allow the normal Android app to play the video. So it's 100% the video track that only the normal Android app struggles with, while the Android-tv app plays it fine.