Playback issues with certain shows on Sony Bravia using Emby app

[Zaryt 0]

Hi everyone, I’m new to using Emby and streaming from a NAS, so I could use some guidance. I have a 2019 Sony Bravia TV and most streaming apps like YouTubeTV and Netflix work fine. Emby mostly works too, but one show is causing problems. The first episode freezes on the first frame and eventually plays, but there’s no audio. The next episode just shows a black screen, with sound for a few seconds before it stops. All the files were created with MakeMKV and play fine on my Apple TV and Roku TV, so I know the files themselves aren’t the problem. I’m not sure if it’s an Emby setting, a codec issue, or something else. Any tips on how to fix this?

[Luke 42492]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[jonniekerry 0]

Hi everyone,

I'm new to using Emby with a NAS setup and could use some advice. I have a 2019 Sony Bravia TV, and most streaming apps, including YouTube TV and Netflix, work without any issues. Emby generally works well too, except for one particular show.

The first episode freezes on the opening frame for a while before it eventually starts playing, but there's no audio. When I try the second episode, I only get a black screen. Audio plays briefly for a few seconds and then cuts out completely.

All of these files were created using MakeMKV and play perfectly on both my Apple TV and Roku TV, so I don't think the files themselves are corrupted. I'm wondering if this could be related to an Emby setting, a codec compatibility issue, or something else specific to the Sony TV app.

Has anyone experienced something similar or have suggestions on what I should check? Any help would be greatly appreciated.

[ebr 16427]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!