Emby Web Connect / Remote WAN not connecting

[thefonz 4]

Hi,

I have emby fully set up. When I login on LAN everything loads fine. However, when I try to use emby web connect it errors out with "can't reach server". I have followed the guide here: 

I have port forwarding also set up (I think).

If I go to whatsmyip and grab my IP and type [my ip]:8096 on my phone it can't reach the address. 

I'm just wondering if I missed anything crucial? I'm also having some difficulty verifying the port forwarding on the router. Any brainstorming thoughts much appreciated. 

 

[Neminem 1518]

Connecting from Client Apps

And check this 

Open Port Check Tool -- Verify Port Forwarding on Your Router

And check that you are not behind CGNAT.

Connecting from Client Apps | Emby Documentation

[thefonz 4]

Thanks. I just checked on this and it seems my port is closed? 

 

I scheduled a call with my internet provider to verify. When I log into my router it seems the port forwarding is set up but I'm not 100% sure.

 

Edited January 9 by thefonz

[Neminem 1518]

Yeah call them its free

The ask them if you are connected via CGNAT or if you can get a fixed / static IP.

[thefonz 4]

Ok. Thanks anyway. DS Audio (synology native app) is working fine, but it's clunky. Thats why I wanted to switch to Emby. I gotta say it's very polished looking (it's working on LAN). 

[Luke 42077]

1 hour ago, Neminem said:

The ask them if you are connected via CGNAT or if you can get a fixed / static IP.

This is going to be the biggest thing.

[thefonz 4]

I just checked my IP and indeed i am behind a CGNAT. I will request a static IP address from my provider. Thanks guys! 

[thefonz 4]

Guys. My provider gave me a static IP and everything is working! I love you guys! ******* awesome thanks! 

Edited January 14 by seanbuff
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