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unable to remote access from android


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Benny72
Posted

It's blocking upnp and Nat options is either enable or disable 

Posted
3 hours ago, Benny72 said:

It's blocking upnp and Nat options is either enable or disable 

What do you mean by this?

Have you checked to see if your new ISP is using a cgnat?

Benny72
Posted

APN gives you a public IP (no CGNAT), ideal for port forwarding; the default "three.co.uk" APN uses Carrier-Grade NAT (CGNAT) with shared IPs,

This is what I've found I've changed settings to try just ipv4 on its own and still no luck

seanbuff
Posted
1 minute ago, Benny72 said:

This is what I've found I've changed settings to try just ipv4 on its own and still no luck

If your last screenshot are your port forwarding rules, then they are rather messy. You have multiple rules for the same ports to forward to different hosts.

I suggest you remove them all, and start with just a single rule to port forward incoming 8096 (not a range) to a single IP address (LAN IP) of where your Emby Server is running. This should be done on your router.

Benny72
Posted

Removed all add (Lan) so if I want to access from remote say on phone app what setting Host do I use the wan IP ?

Can you show me the layout eg

http://92.40.180.**:8096

Or

92.40.180.**

 

Posted
3 hours ago, Benny72 said:

Removed all add (Lan) so if I want to access from remote say on phone app what setting Host do I use the wan IP ?

Can you show me the layout eg

http://92.40.180.**:8096

Or

92.40.180.**

 

Hi, try just entering the ip address by itself without the port and then use the separate field for the port. Please let us know if this helps. Thanks.

Benny72
Posted

No still no luck I just think it's my router even though I'm port forwarding I don't think it's letting me in I have just done latest update on emby but still the same 

Posted

Can you show a screenshot of your port forwarding setup now? Thanks.

  • 2 weeks later...
Posted

LaHaye

I'm not able to remote into Emby when I'm outside my network. I have Plex and I can connect without any issues. I've got port forwarding setup correctly. I believe the client is just not getting to my external ip address.

Posted
22 minutes ago, LaHaye said:

LaHaye

I'm not able to remote into Emby when I'm outside my network. I have Plex and I can connect without any issues. I've got port forwarding setup correctly. I believe the client is just not getting to my external ip address.

The emby connect app I get to a screen that says Select server. It then gives me the used IP address of my Qnap NAS when I'm connected to WiFi of course the connection is fine. I've my Emby connect accounts are linked.

seanbuff
Posted
4 hours ago, LaHaye said:

I'm not able to remote into Emby when I'm outside my network. I have Plex and I can connect without any issues. I've got port forwarding setup correctly. I believe the client is just not getting to my external ip address.

Have you followed the External Connections Troubleshooting guide here: https://emby.media/support/articles/Connectivity.html#troubleshooting-external-connections

Which of the following checks pass or fail?


P.S. You cannot compare to Plex as they operate such that all your connections go via their central servers, this makes it easy for them to provide remote connectivity without much user intervention.
Posted

Seanbuff,

Thanks for the information. I had success using information you sent me. I found another setting in my firewall that I enabled and we're good now. I completely revamped my internal network so more than likely I missed a configuration. So much for my Rookie mistake. 😂

ISP IP address.png

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