unable to remote access from android

[Benny72 0]

unable to remote access from android to qnap can connect on local network but unable to connect over wan pls help 

[Luke 42077]

Hi there, what exactly happens when you try?

 Have you ever connected remotely before using any device?

[Benny72 0]

It first time setting up so I've found the wan IP open the app on Android and put in IP and port 8096 just throws a box up saying check unable to reach server 

[Luke 42077]

OK did you setup port forwarding in your router?

[Luke 42077]

Connecting from Client Apps

[Benny72 0]

Yes set up port forwarding also restarted router and Nas drive still does the same

[Luke 42077]

Can you show us how you setup your port forwarding?

[Benny72 0]

2.58.72.**

8096 - 8920

TCP+UDP

 

[Luke 42077]

Can you show us a screenshot of the setup in the router?

[Benny72 0]

I can't find port forwarding on the qnap I'm sure you use to be able to forward on there as well

[Luke 42077]

Hi, is that your router, or your QNAP Nas configuration? Normally you would setup port forwarding in the router.

[Benny72 0]

Yes I run things like Plex ok I just can't get emby to work remotely 

[seanbuff 1313]

33 minutes ago, Benny72 said:

Yes I run things like Plex ok I just can't get emby to work remotely 

You have specified a public IP in that rule. You need to port forward to your private (internal) IP address of the QNAP NAS which is hosting your Emby Server (eg. 192.168.0.100, etc)

[Luke 42077]

7 hours ago, Benny72 said:

Yes I run things like Plex ok I just can't get emby to work remotely 

Hi, that other software has a relay service where they run everything through their own servers when a direct connection isn't possible. But from a privacy standpoint, doesn't that sound a little invasive?

[Luke 42077]

@Benny72 please let us know if this advice helps. Thanks !

[Benny72 0]

I think it's my router I'm running through a (three) router and tho I have done the port forwarding the upnp doesn't seem to be working 

[Benny72 0]

I've tried installing it on my Synology bas and it doesn't connect to that one either and for some reason its not letting me add media to that one

[Luke 42077]

10 hours ago, Benny72 said:

I think it's my router I'm running through a (three) router and tho I have done the port forwarding the upnp doesn't seem to be working 

Hi, can you please show us how you setup port forwarding in your router?

[Luke 42077]

10 hours ago, Benny72 said:

and for some reason its not letting me add media to that one

Hi, have you taken a look at this?

 

[Benny72 0]

Thank you I've now added movies to my library on my Synology still need to figure out how to access remotely 

[Luke 42077]

Are you sure the ip address that you entered into the port forwarding rule is correct?

[Benny72 0]

Yes go in to emby click cog then gives LAN and wan IP unless I'm missing something 

[Luke 42077]

OK have you ever remote accessed your server before?

[Benny72 0]

Yes I use to but not with this router I didn't have issues when was on broadband but now I've moved this is my only option 

[Luke 42077]

Have you checked to see if your new ISP is using a cgnat? If they are then remote access will require a vpn such as tailscale.