Subtitles on new version (v1.0.49) show strange characters

[hspantera 8]

I have all movies in mkv and with embed subtitles. Before this update all works good. After the update on direct play it shows strange characters. It seems that the new update is showing the wrong subtitles code. My subtitles are utf-8 or ansi. But they all show like the picture below. Before the update all subtitles worked great.

Edited December 27, 2025 by hspantera
Word correction

[hspantera 8]

here are the logs on lg version (v1.0.49).

 

emby logs.txt

[Luke 42077]

@hspanteraHi there, please attach the complete emby server log file rather than a log snippet. Thanks !

[hspantera 8]

I put the log when I started movie play. Isn’t enough?

[Richard Branches 330]

Those "strange" characters are actually the tilde (´) and perhaps the eñe (ñ) in spanish and portuguese, I also see them on my TV, they are not rendered correctly.

The first word is "Também" with a tilde on the letter e.

Edited December 28, 2025 by Richard Branches

[Luke 42077]

10 hours ago, hspantera said:

I put the log when I started movie play. Isn’t enough?

Hi, no it’s not enough. Thanks.

[Luke 42077]

13 minutes ago, Richard Branches said:

Those "strange" characters are actually the tilde (´) and perhaps the eñe (ñ) in spanish and portuguese, I also see them on my TV, they are not rendered correctly.

The first word is "Também" with a tilde on the letter e.

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[hspantera 8]

25 minutes ago, Richard Branches said:

Those "strange" characters are actually the tilde (´) and perhaps the eñe (ñ) in spanish and portuguese, I also see them on my TV, they are not rendered correctly.

The first word is "Também" with a tilde on the letter e.

Do you know how to fix it? The only way is external srt. But embed subtitles are subrip too. Srt external works fine. Don’t show those strange characters.

Edited December 28, 2025 by hspantera

[hspantera 8]

Yes. Words in Portuguese that have this “~ or ç and more” they show wrong. It’s strange because on same tv LG the same movie with same subtitles but external srt, everything shows fine. 

[hanzirj 0]

Same here, LG TV, software version 1.0.49.
Subtitles with commonly used letters in Portuguese (ç) and Spanish accents are buggy in display when the subtitle is embedded. Two pictures below, one subtitle is embedded, the other is an .SRT extract, from the same file in .SRT format.



 

[nanuk 36]

Since LG App Version 1.0.49 german subtitles also show strange characters when so called "Umlaute" (ä, ü, ö) or "ß" should be displayed

In former versions this never have been a problem!

[Luke 42077]

Hi, can you provide a sample video for testing? Thanks.

[Luke 42077]

Hi, this has been identified as an issue in the server and we’ll be getting an update out soon to resolve it. Thanks.

[hspantera 8]

Thanks. Great news.

[Nic0wyN 2]

doesn't resolved yet ? the last update don't fix this

[Luke 42077]

6 hours ago, Nic0wyN said:

doesn't resolved yet ? the last update don't fix this

Hi, we are working on getting a server release out to resolve this. Thanks.

[zaraguel 0]

I'm in the same situation. En tv LG, since the app update, the Spanish subtitles are displaying strange characters.

Edited February 1 by zaraguel

[Luke 42077]

On 2/1/2026 at 2:05 AM, zaraguel said:

I'm in the same situation. En tv LG, since the app update, the Spanish subtitles are displaying strange characters.

Hi, yes we are working on getting a server release out to resolve this. Thanks.