Emby won't load (Forbidden error)

[Smeghain 14]

16 minutes ago, Neminem said:

Are the Samsun and pc connected via cable?

And the rest via wifi?  

Yes

[Neminem 1518]

Ok so the devices that connect are wired, right.

[Smeghain 14]

1 minute ago, Neminem said:

Ok so the devices that connect are wired, right.

Devices that are wired, work fine its just anything thats wireless or mobile data for example that arent connecting

[Neminem 1518]

Try looking at your router / AP's if this is the case.

Connecting from Client Apps | Emby Documentation

Edit.

Since it only via wifi you see the issue, it might be this.

Edited December 13, 2025 by Neminem

[Neminem 1518]

Mobil = Remote access.

Have you set that up?

But first lets get wifi connection working.

[Smeghain 14]

4 minutes ago, Neminem said:

Try looking at your router / AP's if this is the case.

Connecting from Client Apps | Emby Documentation

Edit.

Since it only via wifi you see the issue, it might be this.

I have the necessary ports 8096 and 8920 open in port forwarding, 

[Neminem 1518]

Yes, but read the section I linked to.

[Smeghain 14]

35 minutes ago, Neminem said:

Yes, but read the section I linked to.

tried all of that, i have the dchp ip address reserved and ive set port forwarding up.

[Neminem 1518]

Did you check you wifi settings?

Like described here.

Router AP Isolation

If you find that wired devices can access the Emby Server but not devices on wi-fi, check the router wi-fi settings to see if "AP Isolation" is enabled. Disabling this would allow wi-fi connected devices to see other devices on the local network. This would be a valid setting to have enabled for a "Guest Network", so check first if your wi-fi is configured as a Guest Netowrk.

[Smeghain 14]

On 13/12/2025 at 16:53, Neminem said:

Did you check you wifi settings?

Like described here.

Router AP Isolation

If you find that wired devices can access the Emby Server but not devices on wi-fi, check the router wi-fi settings to see if "AP Isolation" is enabled. Disabling this would allow wi-fi connected devices to see other devices on the local network. This would be a valid setting to have enabled for a "Guest Network", so check first if your wi-fi is configured as a Guest Netowrk.

Still no luck getting it to work on wifi on the phones or tablets, weird thing is that i also have plex and that works fine so im a bit baffled why emby wont

[Luke 42077]

21 hours ago, Smeghain said:

Still no luck getting it to work on wifi on the phones or tablets, weird thing is that i also have plex and that works fine so im a bit baffled why emby wont

This isn't weird. Remember that other server has a relay feature that routes everything through their own severs when a direct connection isn't possible. But doesn't that feel like a privacy violation? Don't you want a personal media server rather than one that puts all of your information into the cloud to sell to the highest bidder?

[Smeghain 14]

19 hours ago, Luke said:

This isn't weird. Remember that other server has a relay feature that routes everything through their own severs when a direct connection isn't possible. But doesn't that feel like a privacy violation? Don't you want a personal media server rather than one that puts all of your information into the cloud to sell to the highest bidder?

Well yes it does, however im sort of ok with that if my server works on anything i want to connect to it... i still havent come across a solution but for the moment its working on web and the tv so it`ll do for the moment, if necessary i can use that *other platform* when away from home. disappointing though...because i do prefer emby. 

[Luke 42077]

Can you give it another try?

[Smeghain 14]

2 hours ago, Luke said:

Can you give it another try?

@LukeNot sure what else to try but im all ears if youve any ideas or a solution for me....

[Luke 42077]

Hi @Smeghain. We can have @sa2000jump in and help you with this. Thanks.

[sa2000 674]

wow - a lot has gone on and a lot of changes made.

A bit late to say this now but you should run your server and applications on a platform and OS you are very familiar with and know how to use and troubleshoot. Using linux on a NAS when one does not have very good knowledge of the OS is not a viable option. But you have taken this route - so lets get it to work especially when the issue is probably outside the NAS.

Secondly, I would only use winscp for getting files from the NAS. I would use PuTTY to start an ssh session and login directly to linux and use linux commands to navigate and get familiar with using the built-in vi editor if you need to edit and save files.

There has been a lot of changes made and we need to keep in mind that the current setup may still have some issues with file ownership/permissions - but lets leave that aside and see if you encounter issues relating to that.

As I understand it, the remaining issue, which is the same as the originally reported issue, is that wifi connections on the local network and mobile data cellular connections cannot get to the server.

As suggested before, these two are different and we should tackle separately.

Lets first look into the local wireless network - leaving the mobile cellular connection issue till later.

You have a windows PC. Does it have wifi ? if you can get wifi available on the windows PC and get it to operate with the LAN interface disabled but the wireless interface connected and running, then we can use tools such as wireshark to see what happens when you try to connect to the emby server through wifi - coupled with embyserver logs with debug logging enabled.

 Let me know if we can go with that. 

[Smeghain 14]

@sa2000

 

I can connect to the internet on wifi on the pc i can access the nas on wifi also the only thing i cant seem to do is get it to connect to emby for some unknown reason

I also run a plex server which i can access through wifi and celluar on any device...the problem lays with emby only for some strange reason. I used to be able to used 

emby on wifi on the home network but i could never get it working remotely or on celluar.....pretty sure I have all the correct port forwarding and such done corretly..

but any suggestions would be great. 

[sa2000 674]

7 hours ago, Smeghain said:

I can connect to the internet on wifi on the pc i can access the nas on wifi also the only thing i cant seem to do is get it to connect to emby for some unknown reason

I also run a plex server which i can access through wifi and celluar on any device...the problem lays with emby only for some strange reason. I used to be able to used 

emby on wifi on the home network but i could never get it working remotely or on celluar.....pretty sure I have all the correct port forwarding and such done corretly..

but any suggestions would be great. 

Lets start by getting me first some diagnostics to get a view of the configuration  - you can zip all files / screenshots and send me by private message as i want to see raw unsanitized emby server logs 

So connect to the emby server on a PC through the LAN and click on the settings cogwheel in Emby Web top right corner and select Logs within the server settings page and then click on the Logs Settings tab. Set Enable debug logging to Yes

And then click on Dashboard link in the server settings page and click on the emby shutdown/restart icon next to the emby server name and select Restart Emby Server and then confirm by clicking Restart on the dialogue box.

Once the emby server is up and running again and accessible through the lan, navigate into libraries on the PC

Then on a mobile phone connected to the local wifi network open safari or chrome or whatever browser you have and start a private/incognito session and type in url http://xxxxxxx:8096 where xxxxxxx is the local IP address of the emby server. I am assuming you are running with default port numbers. Note down the time and let me know if that gets forbidden or you are prompted to sign in

Get a copy of the emby server logs - you can use winscp for this and download all the embyserver log files in the logs folder

Also please download this file "/volume1/@appdata/EmbyServer/config/system.xml"

Could you get me screenshots of the configuration screens in the DSM control panel:  each of the tabs for each of Connectivity: Network and Connectivity: Security

Also screenshots of System/Info Center : tabs General, Network, Service

Also System/Login Portal : tabs DSM, Applications, Advanced

Sorry if this looks like an overkill asking for many screenshots 

and anything set in External Access ?

Not sure what router you have and if it is just one router - but would be good to get screenshots of the WAN and Wireless and LAN setup/status and any screens relating to AP Isolation. And what IP address https://whatismyipaddress.com shows 

You can zip all and send me together with notes / test results by private message and giving me times of the tests i mentioned above

Thanks

 

 

 

 

 

 

[sa2000 674]

Just posting an update on where we are on this ...

1. There were loads of database errors caused by switching the databases from a 4.9.x.x installation to 4.8.11.0. This appears to be resolved now after updating to 4.9.1.90

2. The requests from the wifi connected devices are reaching the server but both the android and iPhone requests are coming in with a source IP that is the router's IP Address ! I normally come across this for requests to the local server going through the WAN IP address. Asked for local wifi ip addresses for the iPhone and Android with the current configuration.

3. The Virgin Media Superhub 3 router is connected to a managed switch. I asked for this to be removed and have direct lan and wifi connections to the Virgin Media Superhub 3 router as we have no information about the setup and configuration of the managed switch.

4. The list of port forwards in the router made available to me did not show a port forward for emby on 8096 but one for 8920. I will progress this once the wifi issue is resolved.

5. Unrelated: The server has reached the limit for Realtime monitor for iNotify. This too will be progressed once the main wifi issue is resolved.

 

Edited January 2 by sa2000

[Luke 42077]

@Smeghainhas this helped?

[Smeghain 14]

Still working on it 

[sa2000 674]

Thanks - before getting the managed switch removed from the network, if not too late, can you get me the current local IP Addresses of the 2 mobile devices when connected to wifi - just to see if the subnet is different

So in connection settings on the android and ipone phones, you should be able to view the wifi connection and the detail would give the IP address and the SSID (and is the SSID the one on the SuperHub 3?)

Edited January 3 by sa2000

[Smeghain 14]

iphone 192.168.0.170 subnet 255.255.255.0

android iphone 192.168.0.126 subnet 255.255.255.0

[sa2000 674]

27 minutes ago, Smeghain said:

iphone 192.168.0.170 subnet 255.255.255.0

android iphone 192.168.0.126 subnet 255.255.255.0

Thank you. That is the same subnet as the Emby Server 

Awaiting debug logs and screenshots from the tests where the managed switch is removed.

Very strange that the source IP was 192.168.0.1 on the requests from the phone and android when you did the last set of tests you provided me logs for.