cant log in and android device

[Guest]

Our internet went down on friday ,while I was using it on my android device

we had to get a new router install , and since then , I cant connect to my server 

on my pc , I reinstalled emby again but it still wont let me connect

any help would be grateful 

 

kindest regards

Mike 

[Neminem 1518]

It sounds like you server changed IP address when you got the new router.

Check Server IP address and login with that.

[Guest]

1 hour ago, Neminem said:

It sounds like you server changed IP address when you got the new router.

Check Server IP address and login with that.

when I open emby on my pc were the server is , it gives me the Home (LAN) access: ip address 

when I put the same one in on the box , it says can't connect to server ,I can open my dashboard on pc 

maybe best if I just delete my account and start again , thank you for your reply Neminem

[Neminem 1518]

Also check that the servers network is set to private.

Public will disable server connection.

[Guest]

2 hours ago, Neminem said:

Also check that the servers network is set to private.

Public will disable server connection.

nithing was changed on the pc server , just going to delete my account and see if I can redo it 

thank you for your replies , am grateful 

 

kindest regard

Mike 

[Luke 42077]

OK please keep us posted. Thanks.

[sa2000 674]

On 23/11/2025 at 14:03, Guest said:

when I open emby on my pc were the server is , it gives me the Home (LAN) access: ip address 

when I put the same one in on the box , it says can't connect to server ,I can open my dashboard on pc

You could also check if there is AP Isolation for wifi on your new router. Added a section on this in this article Connecting from Client Apps - section: Troubleshooting Internal Connections