Changed ISP and now can't connect remotely.

[Grimm23 1]

Hey all, so I recently changed ISP and naturally was assigned a new IP address. Under my Emby Server web settings it does show the new IP address for remote connection, but when I go to "add new server" and manually enter the new IP address it fails to connect. Is there something in the core files of the Emby server that I need to manually update so that I can connect with the new IP address? I even tried using the Emby Connect username/password to connect but it won't. Even if I run my new ISP through my old router/modem combo and go in to the router setting to set a static IP back to the old IP address and connect to that router it does show the old IP address under the remote connect in the web settings but won't connect either.

[Abobader 3464]

Hello Grimm23,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9780]

Please look thru the KB and the troubleshooting steps.  As it will be portfowarding or your new isp is a cgnat.

https://emby.media/support/articles/Connectivity.html#:~:text=error like this-,External Connections

[Grimm23 1]

So after looking, my new ISP does have cgNAT, I called to see if they could give me a static IP but they don't have them. After looking a bit more I did find out that you can bypass cgNAT using a VPN, does anyone have a good VPN recommendation that is easy to set that up and user-friendly with emby and won't break the bank too much?

[GrimReaper 4739]

4 minutes ago, Grimm23 said:

does anyone have a good VPN recommendation that is easy to set that up and user-friendly with emby and won't break the bank too much?

Been using this for years. Note that you'd need to setup port forwarding. 

[Grimm23 1]

I am hoping that I can set up port forwarding through the VPN? Cause sadly I can't do port forwarding through my ISP directly. Sadly it is T-mobile 5g gateway home internet and all other ISP options in my area suck majorly so really hoping that I can make this work with them, cause the speeds are great compared to the other ISP that I have tried and tested. 

[Neminem 1518]

Try with Tailscale · Best VPN Service for Secure Networks

It should be able to circumvent CGNAT.

But never used it so can't help setting it up.

[GrimReaper 4739]

8 minutes ago, Grimm23 said:

I am hoping that I can set up port forwarding through the VPN?

You actually have to, and it's extremely simple. 

 

[Grimm23 1]

Awesome! I will have to give those 2 options a try! Thank you guys if I have any other issues I will be back HAHA.

[Luke 42077]

Hi, please let us know how things go. Thanks.