Can't Remote Access from iPhone or iPad

[cpage85 0]

I have port forwarding on my Asus router, I have the firewall rules configured. I have allow remote access turned on in settings. I tried adding my VPN subnet under  lan networks. I've tried automatic port mapping and made sure UPnP was enabled on the router. . I have the Emby server on a Windows 10 VM that also has PIA VPN on it. I have plex on it as well and it works fine. Not sure of what else to check.

[Abobader 3464]

Hello cpage85,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42077]

Hi, have you tried turning off the VPN to see how things compare?

[cpage85 0]

I turned off the vpn and still can't connect remotely. Everything work great on network however.

[guunter 49]

Which port did you forward? It needs to be 8096 and not 8920. Plex works differently than Emby. Especially if you use their relay.

[cpage85 0]

I used 8096. I’m not using a relay on plex just opening the port they want. Can’t rember the on off the top of my head since I am at work. 

[sa2000 674]

There are some troubleshooting notes in this article https://emby.media/support/articles/Connectivity.html - see the External Connections section

Do you have a machine you can test Emby Server on that is not run in a VM ? Just to reduce the complexity and as suggested to run without vpn

Have separate tests - one with automatic port forwarding using upnp and separate test with that disabled and a manual tcp port forward to the machine

 

[Luke 42077]

@cpage85has this helped?

[cpage85 0]

this maybe a really stupid question but when I am doing the port forwarding am i suppose to do that local IP address or the WAN?

[sa2000 674]

3 hours ago, cpage85 said:

this maybe a really stupid question but when I am doing the port forwarding am i suppose to do that local IP address or the WAN?

It is the Local IP Address that you forward the port to

There should be examples showing on the linked support article: Connecting from Client Apps