emby External Connections error plex is ok

[MIichalet 0]

emby External Connections error plex is ok where is problem plase

[Abobader 3464]

Hello MIichalet,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16169]

Hi.  Please see: Connecting from Client Apps

[MIichalet 0]

yes from android phone. LAN is OK. WAN no.

Edited July 26, 2025 by MIichalet

[ebr 16169]

Have you properly setup external access as outlined in that article?

[MIichalet 0]

maybe

[MIichalet 0]

I have norton firewall

[Luke 42077]

5 hours ago, MIichalet said:

I have norton firewall

Hi, what steps have you taken from this article?

Connecting from Client Apps

[Luke 42077]

6 hours ago, MIichalet said:

emby External Connections error plex is ok where is problem plase

Most likely Plex is not able to direct connect either, but it still "works" with them because they have a relay service that kicks in automatically and routes everything through their servers. It kicks in when a direct connection isn't possible.

But from a privacy perspective, how do you feel about that?

[MIichalet 0]

It's all set and it's not working. Plex was given as an example but I don't use it. Everything works on the home network. Outside, nothing.

[Luke 42077]

1 hour ago, MIichalet said:

It's all set

Hi, what exactly did you do? Please answer with as much detail as you can because that will help us help you. Thanks.

[MIichalet 0]

Everything inside the network is working. But I can't connect from the outside. I can't open the port. Everything is set up according to the instructions.

[pwhodges 2012]

Have you checked if your ISP uses cgNAT (there are procedures to do this in some of the the instructions for setting up remote access)?

Quote

I can't open the port. Everything is set up according to the instructions.

That doesn't tell us what you have actually done; it might help if you did tell us.

Paul

Edited July 29, 2025 by pwhodges

[MIichalet 0]

my wan address at emby is different than at canyouseeme.org .

[pwhodges 2012]

Does either start with 100.  ?

Paul

[MIichalet 0]

yes

[pwhodges 2012]

You are behind cgNAT; you cannot connect from outside using an IPv4 address.

Possible solutions when using Emby:

• Ask your ISP to let you have a routable IP address (if they do, they may charge).
• Use IPv6, if you have it.
• Get around it by using TailScale (free) or some other meshnet or VPN kind of solution; these require a client on each server and client device involved.
• Change ISP to one that doesn't use cgNAT (but they may change in the future...).

Plex gets around this by sending your connection via their servers; this compromises your privacy, of course, and relies on their stability and performance.

Paul

[MIichalet 0]

12 hours ago, pwhodges said:

You are behind cgNAT; you cannot connect from outside using an IPv4 address.

Possible solutions when using Emby:

• Ask your ISP to let you have a routable IP address (if they do, they may charge).
• Use IPv6, if you have it.
• Get around it by using TailScale (free) or some other meshnet or VPN kind of solution; these require a client on each server and client device involved.
• Change ISP to one that doesn't use cgNAT (but they may change in the future...).

Plex gets around this by sending your connection via their servers; this compromises your privacy, of course, and relies on their stability and performance.

Paul

Use IPv6, if you have it. How please setup.

[pwhodges 2012]

You can use DNS to give a name to your Emby computer's IPv6 address - it's easier than typing it out each time.  Your Emby computer will have an IPv6 address from your allocated block; it may be a bit complicated, so you might consider setting a simpler address for it manually.

As IPv6 doesn't use NAT, there's no address translation in the router, but you may still need to tell it to allow inward connections - port forwarding, just like with IPv4, to allow it through the firewall.  It may depend on the router make how easy it is to find the IPv6 settings.

If you don't have your own domain name yet, you might prefer to use a DDNS service - https://dynv6.com/ is one specifically for IPv6, or better known is https://blog.noip.com/ddns-for-ipv6-keep-your-devices-accessible-anywhere .

Paul

Edited August 2, 2025 by pwhodges

[Q-Droid 989]

To add to @pwhodges post:

- Check your router to see what (if any) DDNS providers it supports. Even though ISP public IP addresses don't change much these days it can still happen. If your router doesn't support any or a good DDNS service you should have an updater running somewhere on your LAN.

- Some free DDNS providers require a periodic login to keep the account active.