Remote connections is not working

[andeejay 1]

I set up remote access with my with my firewall and it was running really good,  but not long after i paid for the full version my remote access stopped working i have been through everything and can't see any problems , as anyone any idea what could be stopping remote access from working..

[Jdiesel 1431]

Did your ISP change your WAN? 

[Luke 42077]

Quote

my remote access stopped working

Hi, what exactly is happening?

[andeejay 1]

I can connect when on my own network but not the outside link to pick it up outside my network 

[Luke 42077]

1 minute ago, andeejay said:

I can connect when on my own network but not the outside link to pick it up outside my network 

But what exactly  happens when you try? Do get an error? What does it say?

Did you try connecting manually by entering your server address?

[andeejay 1]

I get this

[Luke 42077]

OK please check out our connection troubleshooter:

Connecting from Client Apps

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[andeejay 1]

I have and not one as worked 

[andeejay 1]

And like i said i didn't have a problem with it, only till i bought the full version............. ........................

[andeejay 1]

And i haven't changed none of the settings they are as i found them so just don't know what's happening with it................................................................................................................................

[Luke 42077]

4 minutes ago, andeejay said:

And i haven't changed none of the settings they are as i found them so just don't know what's happening with it................................................................................................................................

Right but the world changes around you. You get software updates, system updates, your ISP changes their policies, etc. Things happen over time.

Did you setup port forwarding in your router by following the guide that I linked to?

[pwhodges 2012]

4 hours ago, andeejay said:

I have and not one as worked 

Itemise the steps which didn't work as expected with details of what happened instead, and we can try to resolve each one.  Unfortunately "it didn't work" is not a sufficient description for efficient debugging.

Paul

[andeejay 1]

I'm in work at the moment I'll take a look later after work and get back to you thank you for your help so far...........................................

[Luke 42077]

5 hours ago, andeejay said:

I'm in work at the moment I'll take a look later after work and get back to you thank you for your help so far...........................................

Thanks!